Hi,
We would like to implement a scheme with agents having all the
permissions on some queues (i.e. 'rw' permission on Main queues) but not
on secondary queues on which they should be only allowed to read, reply
and change owner, but not to close the tickets. We want also to allow
the 'move_t
Ok, but, could you please explain me how to do it?
Thanks,
Manuel Martínez
El 15/02/17 a las 00:45, Gerald Young escribió:
Don't forget that you can prevent (PossibleNot) states via ACL.
On Tue, Feb 14, 2017 at 5:53 AM, Manuel Martínez Valls
mailto:mmarti...@roig.com>> wrot
Hi,
I'm testing OTRS6 and I'd like to use the browser spellchecker.
I've enabled the spellchecker on different browsers (Chrome, Firefox and
Safari) but when I select a few words in the CK editor, and I do a right
click, I get a contextual menu related to ck editor so the browser
spellchecker
Hi,
We have migrated from otrs5 to 6 and we have found an extrange issue
with some emails.
Sometimes happens that the attachments included in a received email are
not shown (you can't see any attachment, no number of files, etc), but
if you forward the article to an external email address th
Hi,
There's another difference between otrs5 and otrs6 in searchs.
In otrs5 when we did a fulltext search it looked at subject, from, to,
etc. It was so easy (and a bit slow) for agents to do a simple search
without specifying more filters. Now it works different, and I still
don't know how i
Any idea?
Regards,
Manuel Martínez
El 24/01/18 a las 13:23, Manuel Martínez Valls escribió:
Hi,
There's another difference between otrs5 and otrs6 in searchs.
In otrs5 when we did a fulltext search it looked at subject, from, to,
etc. It was so easy (and a bit slow) for agents to
Hi,
It looks that is a problem related to the migration from otrs 5 to 6.
When I do a fulltext search it gives me results but only tickets
received on version 6. It doesn't work well with old tickets.
It could be a bug or maybe my fault doing the upgrade. I use FileSystem
Storage to store ar
a las 13:24, Manuel Martínez Valls escribió:
Hi,
It looks that is a problem related to the migration from otrs 5 to 6.
When I do a fulltext search it gives me results but only tickets
received on version 6. It doesn't work well with old tickets.
It could be a bug or maybe my fault doin
Hello,
I would like to do somekind of filter depending on the subject, client
id and articleBody when receiving emails on a specific queue.
I want to check the existence of many phrases (maybe 20 or more) on the
Body of the incoming Article, and depending on the match, sometimes, I
want to g
Yes, and the priority will be different.
El 4/2/20 a las 14:45, Gerald Young escribió:
Are the agents that handle the tickets going to vary based upon these
criteria? If not, maybe you might be overloading the intent of Queues.
On Tue, Feb 4, 2020 at 8:26 AM Manuel Martínez Valls
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