Re: [otrs] LDAP tls authentication Fun

Hi Rory and Mauricio, Let me first state that if you have configured the AuthSyncModule the OTRS will sync agent data every time a user logs in to OTRS. If you'd change the user properties in active directory; they would be updated in OTRS as soon as the agent logs in. And of course, if the accoun

Re: [otrs] Changing the otrs queue look

Hi Mauricio, What version of OTRS are you using? With 2.4.x, the s/m/l ticket view is introduced. Using the icons on the far right side of the screen you can switch between these views. I guess the S view would be just what you're looking for. Maybe one more reason to upgrade? Regards, -- Michiel

[otrs] New FAQ Article Default Language - is it possible to change ?

Hi all, I would like to change the new FAQ article default language from DE to SK. Is it possible ? I have searched SysConfig through, no usable result. Thank you for any idea (experience). Sincerely, Tibor. - OTRS mailing list:

Re: [otrs] FAQ pictures taking longer to load for customers

Hi again, I am still having a problem with pictures taking forever to load. I reduced the size of the pictures I have embedded in the article, but size doesn't seem to matter here as none of the pictures are loading across all customer viewable FAQ's for at least 3 or 4 mins.. (it just shows

Re: [otrs] LDAP tls authentication Fun

Hi Michiel, Thanks for the info. I'm trying to use the SyncRolesDefinition and I've added the following to the config; # Sync LDAP group to role in OTRS # AuthSyncModule::LDAP::UserSyncRolesDefinition $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = { # ldap group

Re: [otrs] LDAP tls authentication Fun

Nuts, hit send too early. So I've added the following to the config; # Sync LDAP group to role in OTRS # AuthSyncModule::LDAP::UserSyncRolesDefinition $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = { # ldap group 'CN=IT,OU=Groups,OU=IT,OU=Departments' => {

[otrs] GenericAgent.pl error

I'm building a new OTRS system on Suse's SLES11, but every time GenericAgent.pl runs, I get the following error: "(in cleanup) Can't call method "FETCH" on an undefined value at /usr/lib/perl5/vendor_perl/5.10.0/Net/LDAP.pm line 274, line 275 during global destruction." Has this happened to any

Re: [otrs] LDAP tls authentication Fun

Another question about the group sync. What is the AccessAttr and what are the possible parameters? $Self->{'AuthSyncModule::LDAP::AccessAttr'} = 'memberUid'; Is the parameter for this setting an ldap attribute? Rory Support my 365 Challenge in aid of the Irish Cancer Society www.365challenge

[otrs] event-based notification of new email tickets in 2.4.2

Well, nobody seems to be reading my other thread so let's put a new name on it and see what happens :-) I still cannot get this working. Customer emails supp...@example.com and I cannot get it working that they get a response with their ticket number. I do have it working that when the ticket ge

Re: [otrs] GenericAgent.pl error

Hi Bianchi, http://bugs.otrs.org/show_bug.cgi?id=4089 -Martin On 07.08.2009, at 12:34, Bianchi, Giordano wrote: I'm building a new OTRS system on Suse's SLES11, but every time GenericAgent.pl runs, I get the following error: "(in cleanup) Can't call method "FETCH" on an undefined value at

Re: [otrs] New FAQ Article Default Language - is it possible to change ?

Hi Tibor, Here's what I found; New FAQ articles will default to the language the user has set in his preferences. In your case this is sk_SK. If that language is not defined under otrs/index.pl?Action=AgentFAQ&Subaction=Language, the default will be the first language available in the picklist. B

Re: [otrs] Queue <> Services relationship

If you watch to the right side of the Service field when you select a queue in the To field a circular arrow appears. To me this means there is code somewhere looking for something to match with. I want to do the same thing as you but have not found a way either. I am having my Unix admin inv

[otrs] test

?? Matt Reidy Director of IT Operations SnagAJob.com, Inc. 4880 Cox Road, Suite 200 Glen Allen, VA 23060 (804) 433-2797 ~ office (804) 519-1340 ~ cell (804) 433-2793 ~ fax mre...@snagajob.com [cid:image001.gif@01CA174D.B28E95D0]

Re: [otrs] test

This was in error - my apologies. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Matt Reidy Sent: Friday, August 07, 2009 10:56 AM To: otrs@otrs.org Subject: [otrs] test ?? The information in this communication is intended to be co

[otrs] OTRS 2.4.2 on Windows SMTP Outbound Mail Issue

Hello List, I am attempting to evaluate OTRS and have it installed on a Windows 2003 server. I am unable to get outbound mail to work using an internal SMTP relay server (Exchange) and have verified that there is no authentication or communication issue with my SMTP server from the OS on the se

Re: [otrs] [SOLVED] Queue <> Services relationship

Thank you. Found it on the dev list... I wouldn't have figured the correct syntax for the ACL if not were for the list... http://www.mail-archive.com/d...@otrs.org/msg02038.html Basically I created all services, then for each Queue I filtered which services should NOT be displayed... Here is h

Re: [otrs] OTRS 2.4.2 on Windows SMTP Outbound Mail Issue

Matt, I've seen similar messages in my installation, but due to my OTRS box being in a different domain than my Exchange box and having a bad mx record for my Exchange box, resolved by adding an entry to my Exchange box in the OTRS server's host file. I'd look there first, make sure you can c

[otrs] To vs Cc, redeux

Since I didn't get any answers the first time, I am sending this again with a third added strangeness... Hi there, I just installed 2.4.2 and got everything to work fairly well, but I am seeing some strange behavior. First: When a message is sent to OTRS via "supp...@example.com" it goes into t

Re: [otrs] To vs Cc, redeux

On 07.08.09 13:32, Richard Stockton wrote: > Since I didn't get any answers the first time, I am sending this > again with a third added strangeness... > > Hi there, > > I just installed 2.4.2 and got everything to work fairly well, but > I am seeing some strange behavior. > > First: > When a messa

Re: [otrs] To vs Cc, redeux

Maybe this helps... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=322 Guillermo -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Richard Stockton Sent: Friday, August 07, 2009 4:32 PM To: otrs@otrs.org Subject: [otrs] To vs Cc, redeu