[PLUG] Open Source Help Desk software

Folks, The company owner is getting tired of a help desk app that we are using in company. I am trying to find an open source solution. The present one is all asp and it is better than any- thing I have used in the past, but the other day they did a system upgrade and appears that the db got

Re: [PLUG] Orphaned inodes

On Wed, 3 Jul 2019, Frank Filz wrote: Other than a crash or a code bug, I can't think of any reason. Frank, Me, neither. e2fsck does the journal replay after a crash, so it's reporting orphaned inodes may just be part of journal replay. Yes, and this is why I asked the question. Thanks

Re: [PLUG] Open Source Help Desk software

On Wed, 3 Jul 2019, Rich Shepard wrote: Trac . I've not used it (other than entering GRASS bug reports) but I know it has wide acceptance and use. And, ... it runs on a web server so if your phone or pad has a browser and access to the 'Net you can access it at

[PLUG] GIMP: lost toolbox and layer manager on startup

I managed to close GIMP and lose the toolbox and layer manager displaying when it starts. Looking in ~/.gimp/ I don't see where I can tell the application to load these two normal defaults when loading. A pointer to what to remove or modify is needed. Regards, Rich

Re: [PLUG] Open Source Help Desk software

I will take a look at it, thank you much. On Wed, Jul 3, 2019 at 10:29 AM Rich Shepard wrote: > On Wed, 3 Jul 2019, Rich Shepard wrote: > > > Trac . I've not used it (other than entering > > GRASS bug reports) but I know it has wide acceptance and use. > > And, ...

Re: [PLUG] Open Source Help Desk software

On Wed, 3 Jul 2019, Rich Shepard wrote: On Wed, 3 Jul 2019, Chuck Hast wrote: The company owner is getting tired of a help desk app that we are using in company. I am trying to find an open source solution. Chuck, Trac . I've not used it (other than entering

Re: [PLUG] Open Source Help Desk software

Hi all; quick clarification below: On July 3, 2019 8:58:51 AM PDT, Kevin Brooks wrote: >We use a product called Cerb: > >https://cerb.ai > >We’ve been using it for years and have been happy with everything it >does. It is open source (available on github) but only allows for 1 >seat without a

Re: [PLUG] Open Source Help Desk software

We have quite a few customers who use osticket https://osticket.com which is open source and can be downloaded and installed on your server. It seems to work quite well and is fairly simple to set up. They also have hosted versions but that doesn't sound like what you are looking for. -- David

Re: [PLUG] Open Source Help Desk software

On Wed, 3 Jul 2019, Chuck Hast wrote: The company owner is getting tired of a help desk app that we are using in company. I am trying to find an open source solution. Chuck, Trac . I've not used it (other than entering GRASS bug reports) but I know it has wide

Re: [PLUG] Orphaned inodes

> > Hmm, the crash must be causing open but unlinked inodes to be lost, > > Frank, > > I assume this is the case. When the system reboots (and it's been >200 days) the > kernel forces a filesystem check (it's ext3 on this host). > > The reason I asked is curiosity what, other than a system

Re: [PLUG] Open Source Help Desk software

osTicket is decent, I'm using it at my company. It's very straightforward, no frills. Has a LOT of features that it does not force you to use, which is really nice. It does have some disadvantages though. REST api can only create new tickets, and I don't think it has a mobile interface. On Wed,

Re: [PLUG] Open Source Help Desk software

I like RT. https://bestpractical.com/request-tracker Might be a little overkill for a small team, but worth a look. -wes On Wed, Jul 3, 2019 at 7:04 AM Chuck Hast wrote: > Folks, > The company owner is getting tired of a help desk app that we are using in > company. I am > trying to find an

Re: [PLUG] Open Source Help Desk software

On Wed, 3 Jul 2019, wes wrote: I like RT. https://bestpractical.com/request-tracker Might be a little overkill for a small team, but worth a look. Well, as long as we're giving Chuck things to do on the holiday these web sites might be worth a look:

Re: [PLUG] Orphaned inodes

Unless I'm mistaken, EXT3 and 4 will always report orphaned inodes after a crash (if they occur). It's just part of the logging like frank mentioned. However, I do remember instances back when I was using EXT3 that the journal would be replayed after normal cold boots. It was also much slower

[PLUG] question on looking at systemd log files

My openSuse linux computer, Leap 15.1 stalls while booting up. I enabled the debug-shell.service under systemd to record the log files, but have about 6 megs of logged data from one attempted boot up. Is there anyone in this group who can glance at the journalctl -b and dmesg log files and