[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
I've had so many similar experiences. One time Vince gave me a B,B,H patch because he remembered that we did a ride there on their last day as they were closing the store. I went there last week with the intent of buying a new brake hanger since mine was stripped. Instead, Vince just grabbed a couple of barrel adjusters and we had it fixed in minutes. When I said that I was trying to figure out what I could buy, he said that the Hillborne looked pretty dialed as it was. I'm sure I'll go back and buy a banana sack (they're awesome) once I figure out which color to buy. Amazing people.make an amazing place. Visit just to see the gallery of b&w film photos they've hung on the walls. Really nice. John Also tried out the new Atlantis. Those of you who pre-ordered are going to be VERY happy. So-o-o smooth! On Friday, May 18, 2018 at 7:07:23 AM UTC-7, Tim wrote: > > Last year I was going to be making my first trip to Riv HQ. It was a > couple of months away, but I called because the head badge on the Hilsen > was gone, and I wanted to make sure they had one I could buy and pick up > when I came out. Will said, "You can't ride a Hilsen without a head badge > for that long. What's your address?" He sent it to me that day, no charge. > Of course, now that this is public, Will is going to have to answer to the > shareholders at the quarterly meeting as to why he's giving away profits... -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
Last year I was going to be making my first trip to Riv HQ. It was a couple of months away, but I called because the head badge on the Hilsen was gone, and I wanted to make sure they had one I could buy and pick up when I came out. Will said, "You can't ride a Hilsen without a head badge for that long. What's your address?" He sent it to me that day, no charge. Of course, now that this is public, Will is going to have to answer to the shareholders at the quarterly meeting as to why he's giving away profits... -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
Christopher, I like 'em a lot. I'm notoriously nervous and weird in social situations which prevents me from visiting the shop more often, but when I manage to get myself there everyone is also so kind to me. As much as I appreciate the bikes and parts and the way Grant/Riv has changed cycling, it's that personal patience and kindness that really puts them over the top for me. Thanks, Grant and the gang! Joe Bernard Novato CA. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
Rivendell is just amazing. If you can’t think of 5 incredible things that the folks of Riv have done then you either aren’t paying attention or haven’t been around long enough. Rivendell’s existence makes the world a better place— even if it is only one tiny corner of that world. I firmly believe this. And the shopping experience is great too! Chris -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
I've always found the website lovely even back when it had a tweed borderloved it. On Sunday, April 29, 2018 at 6:36:30 PM UTC-5, Grant @ Rivendell wrote: > It's not up to me, but I wish the subject titles like "Frustrated by Riv's > lack of inventory" wouldn't stay alive for weeks. It may have made sense in > the original post, and it's no up to me to change the rules of posting or > threading or whatever, but tour inventory level right now is at the past > 5-year average. > > Our focus will be "fewer things but more of them." I've passed on many of > the suggestions to Dave, who deals with that end of things. We are more > limited than REI and L.L. Bean in that we buy an ecommerce package that we > can afford, and it has more limitations than the unaffordable ones. > > If any of you out there is in the business of making ecommerce sites > better, or customizing them...then send both me and Dave ( > na...@rivbike.com ) the same emails, and when Dave comes > back on Thurs...well, maybe not that DAY, but soon after, he may get back > to you. Our site runs on shopify--and we're not likely to change that > soon. > > If any of you are familiar with that and can improve it, great. The last > time we hired out for help, with a shopify expert, there was that messup > with the credits--now solved, but hooboy. > > There are better shopping sites than ours. I use them, too. But ours > continues to improve, if slowly, and is better now than it has been in the > past. Some of the improvements are on our end--the administration side. > > > G > > On Thu, Apr 26, 2018 at 10:16 AM, Paul Choi > wrote: > >> Rivendell is not Amazon. We don't want them to be. Grant, please continue >> to do what you need to do. >> >> On Wednesday, April 25, 2018 at 5:01:09 PM UTC-7, Michael Hechmer wrote: >>> >>> OK, so I'm no longer a big bike spender, but I do own three Riv bikes >>> and feel some loyalty to the company. At 73 all I need are replacement >>> parts. I haven't ordered anything from RBW in two years because every >>> time I try to put in an order half of what I need is out of stock. >>> >>> It's finally Spring in Vt and this week I pulled all the bikes out of >>> the basement, cleaned & tuned them up. I made a list of the replacement >>> parts I needed, which was really very short - new HB tape and one tire. Of >>> course I can always use cleaner and lube so added them in, then threw in a >>> chain guard for the Rambouillet. Went to the RBW site and discovered that >>> the tire I wanted was out of stock, as was the chain guard. Not much point >>> in putting in an order for HB tape and two items I can buy anywhere >>> >>> VO has the tire (650b X 38 skin wall) and HB tape, so once again no >>> sale for RBW. >>> >>> Michael >>> >> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "RBW Owners Bunch" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/rbw-owners-bunch/uYHDkdQuvXg/unsubscribe >> . >> To unsubscribe from this group and all its topics, send an email to >> rbw-owners-bun...@googlegroups.com . >> To post to this group, send email to rbw-owne...@googlegroups.com >> . >> Visit this group at https://groups.google.com/group/rbw-owners-bunch. >> For more options, visit https://groups.google.com/d/optout. >> > > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
One day I'll be in a position to buy a new Rivendell frame (right now rigging up daughter's bikes to take to college - she'll be living in a condo 2 miles off campus). In the meantime, shop Rivendell whenever they have what I need and have never been disappointed. -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
Agree with above posters...the Riv shopping experience is quite intuitive and easy to navigate. As for inventory issues, I think anyone who goes to Rivendell for their cycling needs understands that there are real world, money flow issues that a company the size of Riv has to grapple with. If all the bumps were removed, so would the humanity. We are happy -- thrilled even -- that they even exist, let alone at such a professional level! -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
Grant I have always had a good shopping experience at RBW. I can understand the inventory problems John Hawrylak Woodstown NJ > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
This deserves to get bumped to keep a positive headline in the forum as much as possible. I love the photos on the Rivendell site, they are beautiful and say so much about the Rivendell culture. The item descriptions are not copy/pasted from the QBP catalog. I trust the people and the site and refresh the "last chance items" page a few times a week, to see what I should grab before it's too late! -Chris Berkeley, CA -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
[RBW] Re: Happy Fantastic Rivendell Perfecto Shopping Experience!
I have to say...as far as e-commerce sites for smaller companies go (bicycle-related or otherwise), the Riv one pretty damned good. Well organized and easily navigable with just the right amount of Riv-ish quirky randomness. And I've had nothing but great experiences with ordering...except that time you guys sent me a suspended carbon frame instead of the Roadeo I ordered. Keep up the good work, Eric On Sunday, April 29, 2018 at 7:36:30 PM UTC-4, Grant @ Rivendell wrote: > > It's not up to me, but I wish the subject titles like "Frustrated by Riv's > lack of inventory" wouldn't stay alive for weeks. It may have made sense in > the original post, and it's no up to me to change the rules of posting or > threading or whatever, but tour inventory level right now is at the past > 5-year average. > > Our focus will be "fewer things but more of them." I've passed on many of > the suggestions to Dave, who deals with that end of things. We are more > limited than REI and L.L. Bean in that we buy an ecommerce package that we > can afford, and it has more limitations than the unaffordable ones. > > If any of you out there is in the business of making ecommerce sites > better, or customizing them...then send both me and Dave ( > na...@rivbike.com ) the same emails, and when Dave comes > back on Thurs...well, maybe not that DAY, but soon after, he may get back > to you. Our site runs on shopify--and we're not likely to change that > soon. > > If any of you are familiar with that and can improve it, great. The last > time we hired out for help, with a shopify expert, there was that messup > with the credits--now solved, but hooboy. > > There are better shopping sites than ours. I use them, too. But ours > continues to improve, if slowly, and is better now than it has been in the > past. Some of the improvements are on our end--the administration side. > > > G > > On Thu, Apr 26, 2018 at 10:16 AM, Paul Choi > wrote: > >> Rivendell is not Amazon. We don't want them to be. Grant, please continue >> to do what you need to do. >> >> On Wednesday, April 25, 2018 at 5:01:09 PM UTC-7, Michael Hechmer wrote: >>> >>> OK, so I'm no longer a big bike spender, but I do own three Riv bikes >>> and feel some loyalty to the company. At 73 all I need are replacement >>> parts. I haven't ordered anything from RBW in two years because every >>> time I try to put in an order half of what I need is out of stock. >>> >>> It's finally Spring in Vt and this week I pulled all the bikes out of >>> the basement, cleaned & tuned them up. I made a list of the replacement >>> parts I needed, which was really very short - new HB tape and one tire. Of >>> course I can always use cleaner and lube so added them in, then threw in a >>> chain guard for the Rambouillet. Went to the RBW site and discovered that >>> the tire I wanted was out of stock, as was the chain guard. Not much point >>> in putting in an order for HB tape and two items I can buy anywhere >>> >>> VO has the tire (650b X 38 skin wall) and HB tape, so once again no >>> sale for RBW. >>> >>> Michael >>> >> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "RBW Owners Bunch" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/rbw-owners-bunch/uYHDkdQuvXg/unsubscribe >> . >> To unsubscribe from this group and all its topics, send an email to >> rbw-owners-bun...@googlegroups.com . >> To post to this group, send email to rbw-owne...@googlegroups.com >> . >> Visit this group at https://groups.google.com/group/rbw-owners-bunch. >> For more options, visit https://groups.google.com/d/optout. >> > > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at https://groups.google.com/group/rbw-owners-bunch. For more options, visit https://groups.google.com/d/optout.
