The most important thing with these types of jobs and customers is to
clarify the terms of engagement. If you want to take on the job, make it
very clear that you charge by the hour and guarantee no results. Bill
frequently and get paid before you move on.
Get a substantial deposit, it will
Oops forgot subject on first try.
Wow! Ray I think you definitely get the gold star for that one. Great answers
everyone, thanks again for confirming my stance. Most of us didn’t get into
this industry to become rich, I know I didn’t. There’s always that side of me
that wants to help, but
Man, I agree. The soot factor wins the prize. What did the inverters look like
inside? I'm surprised they still worked, or did they?
Kirk Herander / kirkh@vermont.solar [mailto:kirkh@vermont.solar]
Owner|Principal, VT Solar, LLC
Celebrating our 30th Anniversary 1991-2021!!
www.vermont.solar
Ok, Nick wins. That's definitely the worst I've ever seen. That took
years of dedication to make that look that bad. The soot? just insuring
you maintain your top spot for years to come. This brings up another
part of this: the customer has to be willing not only to allow you to
completely
Hmm, I thought I deleted the large pix file.
Dave Angelini Offgrid
Solar
"we go where powerlines don't"
http://members.sti.net/offgridsolar/
[1]
e-mail offgridso...@sti.net [2]
text 209 813 0060
On Thu, 25 Feb 2021
15:48:47 -0500, Ray wrote:
This is why I have folks send me pics
first,
Definitely have done some customer firing. My off time is extremely
valuable to me at this stage of life. If they can't follow the
instructions, it is in the contract and we part ways.
The same with
manufacturers, If they can't get me product that lasts and has built-in
quality I do not want
And did you ever walk away from from a longstanding PITA? I call it "firing" a
customer. You took them on years ago 'cause maybe you needed the work, or just
felt sorry for them. But have been nothing but a pain for all the reasons you
mentioned. And they get upset when you finally tell them,
hes On Behalf Of
Hilton Dier
Sent: Wednesday, February 24, 2021 6:20 PM
To: re-wrenches@lists.re-wrenches.org
Subject: [RE-wrenches] What would you do/say?
I’ll say it again: The most important clients are the ones you turn away. The
penny pinching, pound foolish, never satisfied, paranoid, DIY-wit
Hi Jeremy,
I run into situations this this all am the time. Misinformed DIY work
strikes again. Luckily, as PV installers, we have an out. We can quickly
and easily point to the NEC and tell the customer that there are certain
codes and standers we must adhere to. Siting code infractions and
I’ll say it again: The most important clients are the ones you turn away. The
penny pinching, pound foolish, never satisfied, paranoid, DIY-without-asking,
ear bending, time sucking, slow paying nightmares that we have all had. The key
is to see the warning signs on the way in, a skill that
I tackle this sort of work frequently, as I only work off the grid and
mostly deal with smaller systems for cabins, fishing and hunting lodges,
and such, often for land buyers/sellers, Realtors, and insurance agents. By
far the most common violation I see out in the bush is lack of a vented
Many moons ago I asked this same list the same question and got about the same
answer. I tried to help one customer, got sued for not “listening” to them when
they told me what to do, even though we fixed the issue. Spent money on
attorneys, missed days of work.
That was it for me ever
It shows you have been in business for 15 years? RUN don’t walk. REDO once you
put a wrench to this YOU and your 15 years can quickly find yourself out of biz.
> On Feb 24, 2021, at 1:13 PM, Jeremy Coxon wrote:
>
> Hi all,
>
> I’m sure we’re not alone in this so I thought I’d find out what you
Thanks guys, it was more of a check to see if I’m just being too, oh I don’t
know - cautious. We get a fair number of these calls and we do exactly as you
all do, i.e. either start over or pass more often (these types of systems are
done in shoe strings anyway so they don’t want to hear our
Ditto to Ray and I would add that you have no idea how the batteries were
treated or mistreated. I would insist on replacing the batteries or having
a very clear and strong disclaimer that you take no responsibility for the
condition of the batteries or their longevity.
Unfortunately, I had a
I concur with Dave: Delete and start over. Its actually faster and
cheaper than trying to figure out why they did things the way they did,
and having callbacks where you discover more problems you didn't see the
first time, etc. I'll reuse as much of the stuff as I can, even cable,
but that
Since it would not pass a home insurance or building department
inspection, it would have to be start fresh. Once you get your hands on it,
it is yours. Good Luck!
Dave Angelini Offgrid Solar
"we go where
powerlines don't"
http://members.sti.net/offgridsolar/ [1]
e-mail
offgridso...@sti.net
Time and materials, or quote a replacement...-GlennSent from my 'smart'phone,
so please excuse typos and spelling errors.-- Original message--From:
Jeremy CoxonDate: Wed, Feb 24, 2021 1:17 PMTo: RE-wrenches;Cc:
Subject:[RE-wrenches] What would you do/say?Hi all,I’m sure we’re not alone
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