RE: BSOD with Retrospect 5.1 Server

2000-12-06 Thread Rob Davies 
Title: RE: BSOD with Retrospect 5.1 Server





Thanks Ben and Irena for your answers. It was indeed the ASPI problem, and ASPI install fixed it.
The same server had Netshield on it, which I removed at the same time.


It was also choking halfway through a backup, which I traced (I believe) to lack of space on C drive. I re-aranged the allocations of virtual memory page files to the other drives, and the server now runs like a dream. Back ups are quick & smooth.

-Rob



--
From:   Ben Eastwood
Reply To:   retro-talk
Sent:   Tuesday, 5 December 2000 10:36 AM
To:     retro-talk
Subject:        RE: BSOD with Retrospect 5.1 Server




I called Dantz and they quickly solved the problem for me.
In the Retrospect directory (C:\program files\dantz\retrospect) is a file
called aspichk.exe. Run this to find out which version (if any) of aspi is
installed on your server. Mine had none. ASPI stands for Advanced SCSI
Programming Interface, BTW (I had to look that up!). By default, Retrospect
uses ASPI to acess the SCSI drives, but can use something called "NT
Passthu," which uses the installed specific drivers. I think that there is
a conflickt between the SmartArray drivers and retrospect, because without
ASPI, I got the BSOD every time.


The answer is to install ASPI on the system. this doesn't seem to affect
the smart array cards at all, they still use their own drivers, but it made
Retrospect much happier. Dantz supplies this, too. In the same directory,
run aspiinst.exe and then reboot the system. Now I can scan the SCSI busses
and see the tape drives! It also appears to ignore the Smart arrray cards
and the RAIDs on those busses. Pretty cool, thanks to Dantz tech support!


On a related note, I found that OFM was incompatible with my Anti-virus
software(McAfee Net Shield  4.0), and had to remove it 'till I can upgrade
the AV later this week. It also caused a nasty BSOD.


--Ben





Rob Davies <[EMAIL PROTECTED]> on 12/04/2000 02:54:22 PM


Please respond to "retro-talk" <[EMAIL PROTECTED]>


To:   "'retro-talk'" <[EMAIL PROTECTED]>
cc:    (bcc: Ben Eastwood/HMG/Wilson Learning/US)
Subject:  RE: BSOD with Retrospect 5.1 Server





Yes!
I also have a 1600R with RAID 5 and Retrospect 5.15. It also crashes
everytime it does a device scan in ineteractive mode. It doesn't crash when
it autolaunches (well, usually - I have found some unexpected restarts the
next morning, but can't be certain of the cause). The server is running
WinNT, SP5.
It runs NT Backup perfectly (though with some open files)


The Compaq tech has replaced the internal DAT drive and is considering
replacing the RAID controller, SCSI card etc.


Any ideas would be gratefully accepted.


Thanks,
Rob


> --
> From:   Ben Eastwood
> Reply To:    retro-talk
> Sent:   Tuesday, 5 December 2000 3:52 AM
> To: [EMAIL PROTECTED]
> Subject: BSOD with Retrospect 5.1 Server
>
>
>
> I get a reproducable blue screen on a compaq 1600 R with two smart array
> controllers (221 and 3200) both controlling RAID 5 arrays. The crash
> happens everytime I  do the device scan. I think it's related to the RAID
> controllers, but I'm not sure. Has anyone seen this behavior before?
> Machine is running NT 4.0 SP 6a, and we have St Bernard's Open File
> Manager
> on it as well.
>
> TIA
>
> Ben
>
>
>
>
> --
> --
> To subscribe:    [EMAIL PROTECTED]
> To unsubscribe:  [EMAIL PROTECTED]
> Archives:    <http://list.working-dogs.com/lists/retro-talk/>
>
> For urgent issues, please contact Dantz technical support directly at
> [EMAIL PROTECTED] or 925.253.3050.
>





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Re: BSOD with Retrospect 5.1 Server

2000-12-04 Thread Irena Solomon 

Hello,

We had a number of customers report problems with configurations that
include Intergraph computers. On such configurations, scanning the SCSI bus
from within Retrospect or with other utilities results in a blue screen,
requiring a reboot of the computer. By conducting tests in association with
Intergraph, we have identified possible sources of this problem. I've
included the notify letter that we sent out recently here. If you have
questions about your particular configuration, of course, feel free to get
in touch with Technical Support.
 
1) Intergraph computers configured to be RAID servers may experience a blue
screen when the SCSI bus is scanned due to a hardware fault on the
motherboards of some Intergraph computers. Please contact Intergraph for
assistance with this problem.

2) Intergraph computers that use Mylex SCSI controllers may experience a
blue screen when accessing the SCSI bus due to a software problem with the
Mylex drivers prior to version 3.01. Affected customers should contact
Intergraph and inquire if Mylex's 3.01 drivers are compatible with their
Intergraph computer.

3) Intergraph computers without RAID or Mylex controllers can still
experience the blue screen. Installing the latest version of ASPI has been
found to solve this problem.

If you have any questions regarding Mylex or Intergraph products, please
contact the manufacturer directly:

Intergraph may be reached at (800) 633-7248, or accessed online at:

http://www.intergraph.com/itservices/hardware/hwsupp3.asp

Mylex may be reached at (510) 608-2400, or accessed online at:

http://www.mylex.com/support/welcome.html

Regards,

Irena Solomon
Dantz Technical Support
925.253.3050

---
Yes! 
I also have a 1600R with RAID 5 and Retrospect 5.15. It also crashes
everytime it does a device scan in ineteractive mode. It doesn't crash when
it autolaunches (well, usually - I have found some unexpected restarts the
next morning, but can't be certain of the cause). The server is running
WinNT, SP5. 

It runs NT Backup perfectly (though with some open files)

The Compaq tech has replaced the internal DAT drive and is considering
replacing the RAID controller, SCSI card etc.

Any ideas would be gratefully accepted.

Thanks, 
Rob 



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For urgent issues, please contact Dantz technical support directly at
[EMAIL PROTECTED] or 925.253.3050.

RE: BSOD with Retrospect 5.1 Server

2000-12-04 Thread Ben Eastwood 



I called Dantz and they quickly solved the problem for me.
In the Retrospect directory (C:\program files\dantz\retrospect) is a file
called aspichk.exe. Run this to find out which version (if any) of aspi is
installed on your server. Mine had none. ASPI stands for Advanced SCSI
Programming Interface, BTW (I had to look that up!). By default, Retrospect
uses ASPI to acess the SCSI drives, but can use something called "NT
Passthu," which uses the installed specific drivers. I think that there is
a conflickt between the SmartArray drivers and retrospect, because without
ASPI, I got the BSOD every time.

The answer is to install ASPI on the system. this doesn't seem to affect
the smart array cards at all, they still use their own drivers, but it made
Retrospect much happier. Dantz supplies this, too. In the same directory,
run aspiinst.exe and then reboot the system. Now I can scan the SCSI busses
and see the tape drives! It also appears to ignore the Smart arrray cards
and the RAIDs on those busses. Pretty cool, thanks to Dantz tech support!

On a related note, I found that OFM was incompatible with my Anti-virus
software(McAfee Net Shield  4.0), and had to remove it 'till I can upgrade
the AV later this week. It also caused a nasty BSOD.

--Ben




Rob Davies <[EMAIL PROTECTED]> on 12/04/2000 02:54:22 PM

Please respond to "retro-talk" <[EMAIL PROTECTED]>

To:   "'retro-talk'" <[EMAIL PROTECTED]>
cc:    (bcc: Ben Eastwood/HMG/Wilson Learning/US)
Subject:  RE: BSOD with Retrospect 5.1 Server




Yes!
I also have a 1600R with RAID 5 and Retrospect 5.15. It also crashes
everytime it does a device scan in ineteractive mode. It doesn't crash when
it autolaunches (well, usually - I have found some unexpected restarts the
next morning, but can't be certain of the cause). The server is running
WinNT, SP5.
It runs NT Backup perfectly (though with some open files)

The Compaq tech has replaced the internal DAT drive and is considering
replacing the RAID controller, SCSI card etc.

Any ideas would be gratefully accepted.

Thanks,
Rob

> --
> From:   Ben Eastwood
> Reply To:retro-talk
> Sent:   Tuesday, 5 December 2000 3:52 AM
> To: [EMAIL PROTECTED]
> Subject: BSOD with Retrospect 5.1 Server
>
>
>
> I get a reproducable blue screen on a compaq 1600 R with two smart array
> controllers (221 and 3200) both controlling RAID 5 arrays. The crash
> happens everytime I  do the device scan. I think it's related to the RAID
> controllers, but I'm not sure. Has anyone seen this behavior before?
> Machine is running NT 4.0 SP 6a, and we have St Bernard's Open File
> Manager
> on it as well.
>
> TIA
>
> Ben
>
>
>
>
> --
> --
> To subscribe:[EMAIL PROTECTED]
> To unsubscribe:  [EMAIL PROTECTED]
> Archives:<http://list.working-dogs.com/lists/retro-talk/>
>
> For urgent issues, please contact Dantz technical support directly at
> [EMAIL PROTECTED] or 925.253.3050.
>




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To unsubscribe:  [EMAIL PROTECTED]
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For urgent issues, please contact Dantz technical support directly at
[EMAIL PROTECTED] or 925.253.3050.

RE: BSOD with Retrospect 5.1 Server

2000-12-04 Thread Rob Davies 
Title: RE: BSOD with Retrospect 5.1 Server





Yes!
I also have a 1600R with RAID 5 and Retrospect 5.15. It also crashes everytime it does a device scan in ineteractive mode. It doesn't crash when  it autolaunches (well, usually - I have found some unexpected restarts the next morning, but can't be certain of the cause). The server is running WinNT, SP5.

It runs NT Backup perfectly (though with some open files)


The Compaq tech has replaced the internal DAT drive and is considering replacing the RAID controller, SCSI card etc.


Any ideas would be gratefully accepted.


Thanks,
Rob


--
From:   Ben Eastwood
Reply To:   retro-talk
Sent:   Tuesday, 5 December 2000 3:52 AM
To:     [EMAIL PROTECTED]
Subject:    BSOD with Retrospect 5.1 Server




I get a reproducable blue screen on a compaq 1600 R with two smart array
controllers (221 and 3200) both controlling RAID 5 arrays. The crash
happens everytime I  do the device scan. I think it's related to the RAID
controllers, but I'm not sure. Has anyone seen this behavior before?
Machine is running NT 4.0 SP 6a, and we have St Bernard's Open File Manager
on it as well.


TIA


Ben





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For urgent issues, please contact Dantz technical support directly at
[EMAIL PROTECTED] or 925.253.3050.