Re: NT Backup Failing
Cory, Sorry, obviously I need to read a bit better, or at least slower. The Mac mention made me somehow think this was a SCSI drive. The bottom line here is that unfortunately, we don't support the tape drive you are using. Retrospect does not support parallel port tape or CD-R/RW drives. We currently support most ATAPI and SCSI tape and CD-RW drives and are working on support for specific USB and FireWire devices. While your parallel port tape drive appears as an ASPI device that Retrospect recognizes, we have not qualified parallel port tape or CD-R/RW drives for use with Retrospect for Windows. Your drive is probably very similar to an ATAPI drive that we have qualified and support with Retrospect, but the dynamics to parallel port speeds change things a great deal. Adding over the network backup to the equation as you have done recently makes it even harder to make sure it works with lower data rates over the network combined with the parallel port. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 15:03:55 -0700 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Cory, I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. That's basically what this error means, even if the drive works OK elsewhere. Sounds like this PC/drive combination is having problems, especially with the hanging problem. Off the top of my head: Update SCSI card drivers. Uninstall any extraneous drivers Windows or other software may have installed. Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Cory Rau [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 17:51:00 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Though I'm new to this list, I've been using many flavors of Retrospect for a long time but have never encountered the problem I'm having now. I've got Retrospect 5.11 installed on an NT Workstation machine (sp 6a) and Retrospect client (most recent version downloaded from the Dantz web site yesterday) on an NT Server (sp 5) file server (all Intel-based logic boards). We have a 10Base-T network which runs great in every respect. I've been using this basic configuration for a long time but recently, the parallel port on the machine running Retrospect took a dirt nap. No problem, I thought, I can install this HP Colorado Travan External 8MB (parallel port connect) tape drive on another machine and just run the backup from there. Well, now, whenever we try to backup the NT Server, Retrospect on the workstation freezes up at varying points in the backup. Many times, I get a communication error (I believe it's -102). Other times, Retrospect just hangs and the drive ceases all activity. My only choice at that point is to bring up the task manager and force the task to end. I've updated all appropriate drivers and respective Retrospect products on all machines and rebooted them all. No go. I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. Admittedly, the backup on the Mac side is far smaller than the one on the NT Server but still... Anyone experienced this before? I swear I have but I can't remember for the life of me how we got it solved. We've been running with this configuration successfully for over a year. All machines seem to be in tip-top shape. The NT Server runs like a champ 24/7. Thanks in advance for any help...I'm anxious to stop this file-transfer type manual backup. Regards, | Cory Rau | | Stimpson Co., Inc. | | 631-472-2000 x 306 | | [EMAIL PROTECTED]| -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.wo
Re: NT Backup Failing
Will support for this drive be forthcoming or do I need to purchase a new drive? Thanks, Cory On 8/11/00 11:31 AM, Matthew Tevenan at [EMAIL PROTECTED] stated: Cory, Sorry, obviously I need to read a bit better, or at least slower. The Mac mention made me somehow think this was a SCSI drive. The bottom line here is that unfortunately, we don't support the tape drive you are using. Retrospect does not support parallel port tape or CD-R/RW drives. We currently support most ATAPI and SCSI tape and CD-RW drives and are working on support for specific USB and FireWire devices. While your parallel port tape drive appears as an ASPI device that Retrospect recognizes, we have not qualified parallel port tape or CD-R/RW drives for use with Retrospect for Windows. Your drive is probably very similar to an ATAPI drive that we have qualified and support with Retrospect, but the dynamics to parallel port speeds change things a great deal. Adding over the network backup to the equation as you have done recently makes it even harder to make sure it works with lower data rates over the network combined with the parallel port. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 15:03:55 -0700 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Cory, I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. That's basically what this error means, even if the drive works OK elsewhere. Sounds like this PC/drive combination is having problems, especially with the hanging problem. Off the top of my head: Update SCSI card drivers. Uninstall any extraneous drivers Windows or other software may have installed. Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: NT Backup Failing
We will not be supporting any parallel port drives. Consult our compatibility list at http://www.dantz.com/index.php3?SCREEN=compatibility_list for more information on supported drives. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Cory Rau [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Fri, 11 Aug 2000 13:31:31 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Will support for this drive be forthcoming or do I need to purchase a new drive? Thanks, Cory On 8/11/00 11:31 AM, Matthew Tevenan at [EMAIL PROTECTED] stated: Cory, Sorry, obviously I need to read a bit better, or at least slower. The Mac mention made me somehow think this was a SCSI drive. The bottom line here is that unfortunately, we don't support the tape drive you are using. Retrospect does not support parallel port tape or CD-R/RW drives. We currently support most ATAPI and SCSI tape and CD-RW drives and are working on support for specific USB and FireWire devices. While your parallel port tape drive appears as an ASPI device that Retrospect recognizes, we have not qualified parallel port tape or CD-R/RW drives for use with Retrospect for Windows. Your drive is probably very similar to an ATAPI drive that we have qualified and support with Retrospect, but the dynamics to parallel port speeds change things a great deal. Adding over the network backup to the equation as you have done recently makes it even harder to make sure it works with lower data rates over the network combined with the parallel port. If you have further questions, please call us directly. Regards, Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Matthew Tevenan [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 15:03:55 -0700 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Cory, I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. That's basically what this error means, even if the drive works OK elsewhere. Sounds like this PC/drive combination is having problems, especially with the hanging problem. Off the top of my head: Update SCSI card drivers. Uninstall any extraneous drivers Windows or other software may have installed. Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
Re: NT Backup Failing
Cory, I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. That's basically what this error means, even if the drive works OK elsewhere. Sounds like this PC/drive combination is having problems, especially with the hanging problem. Off the top of my head: Update SCSI card drivers. Uninstall any extraneous drivers Windows or other software may have installed. Make sure ASPI is installed by running ASPICHK (installed into the Retrospect Program Files directory). Try a different tape in your drive. Try the drive connected to a different PC with a different card. If these don't help, please call us. Matthew Tevenan Technical Support Specialist Dantz Development Corporation 925.253.3050 [EMAIL PROTECTED] From: Cory Rau [EMAIL PROTECTED] Reply-To: "retro-talk" [EMAIL PROTECTED] Date: Thu, 10 Aug 2000 17:51:00 -0400 To: retro-talk [EMAIL PROTECTED] Subject: Re: NT Backup Failing Though I'm new to this list, I've been using many flavors of Retrospect for a long time but have never encountered the problem I'm having now. I've got Retrospect 5.11 installed on an NT Workstation machine (sp 6a) and Retrospect client (most recent version downloaded from the Dantz web site yesterday) on an NT Server (sp 5) file server (all Intel-based logic boards). We have a 10Base-T network which runs great in every respect. I've been using this basic configuration for a long time but recently, the parallel port on the machine running Retrospect took a dirt nap. No problem, I thought, I can install this HP Colorado Travan External 8MB (parallel port connect) tape drive on another machine and just run the backup from there. Well, now, whenever we try to backup the NT Server, Retrospect on the workstation freezes up at varying points in the backup. Many times, I get a communication error (I believe it's -102). Other times, Retrospect just hangs and the drive ceases all activity. My only choice at that point is to bring up the task manager and force the task to end. I've updated all appropriate drivers and respective Retrospect products on all machines and rebooted them all. No go. I realize that 'communication error' is supposed to indicate a disconnect between the backup machine and the backup device but backups from a Mac running Retrospect client to this same machine and drive succeeds just fine. Admittedly, the backup on the Mac side is far smaller than the one on the NT Server but still... Anyone experienced this before? I swear I have but I can't remember for the life of me how we got it solved. We've been running with this configuration successfully for over a year. All machines seem to be in tip-top shape. The NT Server runs like a champ 24/7. Thanks in advance for any help...I'm anxious to stop this file-transfer type manual backup. Regards, | Cory Rau | | Stimpson Co., Inc. | | 631-472-2000 x 306 | | [EMAIL PROTECTED]| -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED] -- -- To subscribe:[EMAIL PROTECTED] To unsubscribe: [EMAIL PROTECTED] Archives:http://list.working-dogs.com/lists/retro-talk/ Problems?: [EMAIL PROTECTED]
