We will not be supporting any parallel port drives. Consult our
compatibility list at

<http://www.dantz.com/index.php3?SCREEN=compatibility_list>

for more information on supported drives.

Regards,

Matthew Tevenan
Technical Support Specialist
Dantz Development Corporation
925.253.3050 
[EMAIL PROTECTED]

> From: Cory Rau <[EMAIL PROTECTED]>
> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
> Date: Fri, 11 Aug 2000 13:31:31 -0400
> To: retro-talk <[EMAIL PROTECTED]>
> Subject: Re: NT Backup Failing
> 
> Will support for this drive be forthcoming or do I need to purchase a new
> drive?
> 
> Thanks,
> Cory
> 
> On 8/11/00 11:31 AM, Matthew Tevenan at [EMAIL PROTECTED] stated:
> 
>> Cory,
>> 
>> Sorry, obviously I need to read a bit better, or at least slower. The Mac
>> mention made me somehow think this was a SCSI drive. The bottom line here is
>> that unfortunately, we don't support the tape drive you are using.
>> Retrospect does not support parallel port tape or CD-R/RW drives.
>> 
>> We currently support most ATAPI and SCSI tape and CD-RW drives and are
>> working on support for specific USB and FireWire devices.
>> 
>> While your parallel port tape drive appears as an ASPI device that
>> Retrospect recognizes, we have not qualified parallel port tape or CD-R/RW
>> drives for use with Retrospect for Windows.
>> 
>> Your drive is probably very similar to an ATAPI drive that we have qualified
>> and support with Retrospect, but the dynamics to parallel port speeds change
>> things a great deal. Adding over the network backup to the equation as you
>> have done recently makes it even harder to make sure it works with lower
>> data rates over the network combined with the parallel port.
>> 
>> If you have further questions, please call us directly.
>> 
>> Regards,
>> 
>> Matthew Tevenan
>> Technical Support Specialist
>> Dantz Development Corporation
>> 925.253.3050 
>> [EMAIL PROTECTED]
>> 
>>> From: Matthew Tevenan <[EMAIL PROTECTED]>
>>> Reply-To: "retro-talk" <[EMAIL PROTECTED]>
>>> Date: Thu, 10 Aug 2000 15:03:55 -0700
>>> To: retro-talk <[EMAIL PROTECTED]>
>>> Subject: Re: NT Backup Failing
>>> 
>>> Cory,
>>> 
>>>> I realize that 'communication error' is supposed to indicate a disconnect
>>>> between the backup machine and the backup device but backups from a Mac
>>>> running Retrospect client to this same machine and drive succeeds just
>>>> fine.
>>> 
>>> That's basically what this error means, even if the drive works OK
>>> elsewhere. Sounds like this PC/drive combination is having problems,
>>> especially with the hanging problem. Off the top of my head:
>>> 
>>> Update SCSI card drivers.
>>> 
>>> Uninstall any extraneous drivers Windows or other software may have
>>> installed.
>>> 
>>> Make sure ASPI is installed by running ASPICHK (installed into the
>>> Retrospect Program Files directory).
>>> 
>>> Try a different tape in your drive.
>>> 
>>> Try the drive connected to a different PC with a different card.
>>> 
>>> If these don't help, please call us.
>>> 
>>> Matthew Tevenan
>>> Technical Support Specialist
>>> Dantz Development Corporation
>>> 925.253.3050 
>>> [EMAIL PROTECTED]
> 
> 
> 
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