Locked out from RB Admin!

2010-03-05 Thread James McDougall
Bottom line is that I no longer appear to have an administrative account and I am looking for a way to get myself back in again. Sequence that got me to this was as follows. - I set up accounts using the local user account system - end-user accounts, a master admin account and a Submit-As account

Re: Locked out from RB Admin!

2010-03-05 Thread Christian Hammond
Hi James, Was the username you used also an account on the Active Directory server? Does anything appear in the log files? (Assuming logging was turned on before this happened). Christian -- Christian Hammond - chip...@chipx86.com Review Board - http://www.reviewboard.org VMware, Inc. -

Re: Locked out from RB Admin!

2010-03-05 Thread James McDougall
Christian, When we switched over to AD, the end-user accounts did exist on AD but when they logged in for the first time against AD it appeared that their account was reset, with existing reviews lost. That was not an issue at the time. The Master account (my admin ID) did continue to work

Re: Locked out from RB Admin!

2010-03-05 Thread Christian Hammond
Hi James, It tried to authenticate against AD, but given that it didn't find it, it should have fallen back to the built-in list of users in the database. The fact that it didn't is concerning, but we can look into it once we get your system back up and running. That method for creating a super

Re: Locked out from RB Admin!

2010-03-05 Thread James McDougall
Fantastic - worked a treat! Can I help by raising an Issue with the details of the original problem? Thanks. On Mar 5, 11:00 am, Christian Hammond chip...@chipx86.com wrote: Hi James, It tried to authenticate against AD, but given that it didn't find it, it should have fallen back to the

Re: Locked out from RB Admin!

2010-03-05 Thread Christian Hammond
Unfortunately, there's not much we could do without having access to the server or some of the original information, and the creation of the master account on the AD server overwrote that information. The built-in auth should take precedence if the account was originally created in the built-in