Hi Ziya,
there is an old extension to RT doing this, you can have a look into the
SVN, there is something called RT-ProjectManager, i'm just playing
around with this under 3.6.1 but there is one missing file
(Scheduler.pm) hopefully jesse will upload this soon to the SVN.
Torsten
Ziya
Hello,
Does somebody know if it
is possible to change the order of transactions? The problem is that I have a
scrip that sends an email to the requestor when the RT user sends a reply
(correspond transaction) and another scrip that sends an email when the RT user
chooses to resolve the
On Wed, 9 Aug 2006 17:14:56 -0400 (EDT)
Don wrote:
Mine is commented out and seem to experience the re-login only on the
first click. For example, after login, if the user just clicks Home, it
says they aren't logged in.
I had this behaviour with 3.6.1rc(1|2) but I just installed 3.6.1
Hi RT Users,hopefully someone can help me with this issue.I have a perl Script (i think from Dirk Papes Homepage) StalledUntilNow.pm. This works fine so far. It looks for all tickets with a specific Status and a special Starts Value:
$self-TicketsObj-LimitStatus(VALUE = 'stalled', OPERATOR = '=')
Hi,
I have downloaded, extracted and got through most of the set up of RTFM-2.2.0RC2
The readme has 6 steps, I completed 4 of them but number 5 says to make initdb, it is at this stage I get an error and I can't find a solution.
After typing make initdb I get:
/usr/bin/perl - Ilib
Hello,
The only thing I can seem to successfully search for using
the simple search (search box/button on top right hand of at a glance screen)
is a valid ticket number. I read on the Wiki that this is one of 3 things its
supposed to search for. The two are search for tickets by queue
Joop van de Wege wrote:
I read somewhere that Apache::Session could be the culprit. So I upgrade
the rt-3.6.1 perl instance Apache::Session to 1.81. Did apache stop,
cleaned mason-cache, apache start and tried to login, got the Home page
and clicked Home again-- no loginbox ;-))) yeah.
For
I am creating custom fields that are the select one value type in rt
3.4.5. I am reading my tickets in from email and I'd like the email to
be able to populate the custom field. My question is in the email do I
just use the name of the custom field value or do I need to use the sort
number in
On Wed, Aug 09, 2006 at 10:51:43AM -0400, Jim Brandt wrote:
I installed the 3.6.1 upgrade with great anticipation, fired up the
server, logged in, clicked on a link...and logged in again.
For me, looks like multiple logins are still not squashed. Details:
Mac OS X 10.4 server
perl
I have been experimenting
with the TransactionBatch stage for a scrip to make sure that the requestor
only gets one email when his ticket is resolved. A resolve action results in
two transactions, a correspond and a status change transaction. I have defined
two different scrips, one that
After 2 hours of debugging I found the bug.
Example:
===Create-Ticket: NOC-Net
Queue: testq-noc
Subject: CC_BringInto: NOC-Net/{$Tickets{TOP}-Subject}
Requestor: [EMAIL PROTECTED]
Depended-On-By: Operating-Master
Content:
{ getParentCF(); }
{ getParentHistory(); }
ENDOFCONTENT
This piece of
Chris Riddoch wrote:
When I do a make initialize-database, I get a segfault on Solaris 10:
Yeah, I know it's cheesy to reply to myself, but I want anyone else who
runs into this issue to have an easier time of fixing it than I did.
Running the Perl debugger, at least didn't segfault. It
RT Team,
I've been getting this bounce from sendmail ever since I started using
RT and want to try to work out why it's happening. The bounce is below
and it's complaining about the syntax of the AdminCC address.
In my ticket queue I have 5 named individuals that are AdminCCs and I
checked
To: AdminCc of itsupport Ticket #2528:;
You have an error in your template it looks like. It is trying to send
to a HIGHLY invalid address, as quoted above.
Steve Berg wrote:
RT Team,
I've been getting this bounce from sendmail ever since I started using
RT and want to try to work out
Thanks for the comment Drew... any idea which template to look at? They
are all the defaults and I went through each one and couldn't see where
an email address is added.
My templates are below for Correspondence Admin Correspondence
Default correspondence template
I dont have any useful suggestions
but Id love to find a resolution to the two emails for
every resolution problem. Our users get two emails when we resolve their
tickets. (When we resolve tickets, the final message is sent as a reply
, never a comment, thus creating an email from an on
Hi. I can tell you that the spaces do
matter. Ive created all of my queues without spaces, using underscores
where appropriate. I guess thats my workaround.
David
Smithson - ActivSupport
ONLINE
SUPPORT - 415-979-9285
From:
[EMAIL PROTECTED] [mailto:[EMAIL
RT-3.6.x has a Reminders section on the Home page for privileged users.
I can see how to add a reminder (via the Reminders section on a Ticket
page). How does one remove them from the Home page?
--
Gary Hall [EMAIL PROTECTED] | Voice (604) 291-5925
Faculty of Applied Sciences | Fax (604)
Now that I've got RT set up for my organization, I've got a couple
questions:
1) Why do no users besides root have the 'Preferences' in the menu at
the top? It has: Home, Simple Search, Tickets, Tools, Approval
2) It looks like the quick ticket creation from the front page is
decidedly
Thanks for the reply, David. I guess I wasn't too clear.
I don't want to remove the module; I want remove one (or more) specific
reminders from the module once I've been reminded.
I tested it on Tuesday by adding a reminder for that same Tuesday
and it's been there ever since. Once reminders
I'm running RT-3.6.1.
If I Add a search criterion using the drop down box whose
default is Requestor EmailAddress and then Add and Search
with a second criterion, the process fails with a message
Unknown Field: Requestor.EmailAddress (or whatever field
was selected from the drop-down box).
If I
Chris Riddoch wrote:
Now that I've got RT set up for my organization, I've got a couple
questions:
1) Why do no users besides root have the 'Preferences' in the menu at
the top? It has: Home, Simple Search, Tickets, Tools, Approval
2) It looks like the quick ticket creation from the front
Gary Hall wrote:
I'm running RT-3.6.1.
If I Add a search criterion using the drop down box whose
default is Requestor EmailAddress and then Add and Search
with a second criterion, the process fails with a message
Unknown Field: Requestor.EmailAddress (or whatever field
was selected from
I wonder if you might glean some truth by enabling debug output in
Elements/Footer:
%ARGS
$Debug = 2 - changed from 0
$Menu = 1
/%ARGS
Just a thought.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: [EMAIL PROTECTED]
I have set this up
according to
http://wiki.bestpractical.com/?LDAP
and it is updating
the user information from AD on login but I can't log on with any AD passwords -
I have to use the RT internal passwords - any ideas? Possibly TLS not working?
But then I'd assume I wouldn't get an
Hi All,
We need to install customer facing ticketing system so that customers can
create / check status / comment on the ticket using web interface. Once
ticket is created our admins will work to resolve it.
Checking if anybody has implemented RT in above fashion.
Thanks for any inputs,
Hi. We're currently implementing RT in this way for our customers. In
our model, each customer has their own queue, so that we can manage
permissions in such a way that will allow AdminCC customers to do a
minimal amount of queue management without having the ability to see
other queues. Each
27 matches
Mail list logo
