[rt-users] GUI problems after upgrade to 3.6.1.

2006-10-18 Thread Hermann Ronaldsson
Hello! I was just upgrading from RT 3.4.3 to 3.6.1 and the look'n'feel is messed up. I have verified that i can obtain the css. Images are not being parsed by Mason. Has anyone else experienced this? Any ideas? There is an image of this at: http://flickr.com/photos/[EMAIL

Re: [rt-users] GUI problems after upgrade to 3.6.1.

2006-10-18 Thread Torsten Brumm
Looks like, the css is not loaded. do you have more infos? How does your apache conf looks like?2006/10/18, Hermann Ronaldsson [EMAIL PROTECTED] : Hello! I was just upgrading from RT 3.4.3 to 3.6.1 and the look'n'feel is messed up. I have verified that i can obtain the css. Images are

Re: [rt-users] GUI problems after upgrade to 3.6.1.

2006-10-18 Thread Mathew Snyder
Hermann Ronaldsson wrote: Hello! I was just upgrading from RT 3.4.3 to 3.6.1 and the look'n'feel is messed up. I have verified that i can obtain the css. Images are not being parsed by Mason. Has anyone else experienced this? Any ideas? There is an image of this at:

Re: [rt-users] GUI problems after upgrade to 3.6.1.

2006-10-18 Thread Drew Barnes
Make sure you moved your OLD customized css file out of local/html/NoAuth? That bit me on first upgrade. Hermann Ronaldsson wrote: Hello! I was just upgrading from RT 3.4.3 to 3.6.1 and the look'n'feel is messed up. I have verified that i can obtain the css. Images are not being parsed

Re: [rt-users] GUI problems after upgrade to 3.6.1.

2006-10-18 Thread Humberto Junior
I had same problem, it was a path mismatch Humberto Junior Mathew Snyder escreveu: Hermann Ronaldsson wrote: Hello! I was just upgrading from RT 3.4.3 to 3.6.1 and the look'n'feel is messed up. I have verified that i can obtain the css. Images are not being parsed by Mason. Has

[rt-users] Cannot Modify Custom Fields which apply to transactions for all queues

2006-10-18 Thread David Lane
I am running the .deb version of RT 3.2 and cannot query custom transaction fieldsIs there a fix for this that anyone can suggest - i've checked the permissions and all seems to be fine so it may be a bug :/When i go into Modify Custom Fields which apply to transactions for all queues the custom

Re: [rt-users] GUI problems after upgrade to 3.6.1.

2006-10-18 Thread Lee Whalen
Humberto, could you please elaborate? FWIW, I too am having the same problem. I can put in the URL straight to the CSS files, and the CSS source will load just fine. If I go to the main index page, I get the image Hermann posted to flickr. I view-source'd the index page, found where the

[rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Christian Fernandez
Hi some users have attached us forms in doc or open-document format with no success.. it shows up in the ticket but it just mentions it no link to download the file. I notes that txt files works but RT thinks they are binaries. Any thought? Thanks. begin:vcard fn:Christian Fernandez

Re: [rt-users] Cannot Modify Custom Fields which apply to transactions for all queues

2006-10-18 Thread Kenneth Crocker
David, What groups have permission to update the Custom Field? That set of privileges is separate than Queue/ticket privileges. Kenn LBNL David Lane wrote: I am running the .deb version of RT 3.2 and cannot query custom transaction fields Is there a fix for this that anyone can

Re: [rt-users] Cannot Modify Custom Fields which apply to transactions for all queues

2006-10-18 Thread David Lane
Well I have all permissions Privileged users have full control Current rights (Check box to revoke right) AdminCustomField ModifyCustomField SeeCustomField New rightsI'm guessing its a bug but I can't figure out where the bugtracker is nowdays and I need to get this working

[rt-users] Problem configuring LDAP with AD

2006-10-18 Thread Andrew Hodgson
Hi there, I've got RT set up and working fine on Ubuntu 6.06 Server, but we use AD here (2003 SBS) and I'd like to get user accounts to be created automatically. I've applied the LDAP overlay and made the changes to the RT_SiteConfig.pm file (reproduced below), along with the auto-creation

Re: [rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Jon Daley
On Wed, 18 Oct 2006, Christian Fernandez wrote: Hi some users have attached us forms in doc or open-document format with no success.. it shows up in the ticket but it just mentions it no link to download the file. I notes that txt files works but RT thinks they are binaries. I had this

RE: [rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Jacob Helwig
Request Tracker 3.6.1 is in Debian Unstable. I had this happen yesterday because I accidentally uninstalled some perl libraries. (debian packaging is great, but hard when you want to use a version not in debian, ie. 3.6.1) As soon as I installed the things listed as

Re: [rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Christian Fernandez
Hi thanks for the response, I use Gentoo do and everything is compiled.. so is difficult to get into package problems.. :-) what are this packages you mention? can I have a list? thanks! Chris Jacob Helwig wrote: Request Tracker 3.6.1 is in Debian Unstable. I had this happen

RE: [rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Jacob Helwig
http://packages.debian.org/unstable/source/request-tracker3.6 is the list of packages for RT 3.6 in Debian Unstable. On a Debian box you can just apt-get install request-tracker3.6 to get it installed, if you have the unstable sources in your sources.list with minor hastle. Don't know how they

RE: [rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Jon Daley
On Wed, 18 Oct 2006, Jacob Helwig wrote: Request Tracker 3.6.1 is in Debian Unstable. Ah, thanks. I think I checked when I installed it manually, I guess I wasn't patient enough. ___

RE: [rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Jacob Helwig
In /etc/apt/sources.list you need something like: deb http://ftp.us.debian.org/debian/ sid main contrib non-free deb-src http://ftp.us.debian.org/debian/ sid main contrib non-free Thought this is more of a question for a Debian Users list, on how to add unstable sources to your apt

[rt-users] Does anyone else think the 3.6.1 UI is... less attractive... than 3.4.5?

2006-10-18 Thread Lee Whalen
So after much putzing, I finally was able to get all my data from 3.4.5 over to 3.6.1, *and* fix the weird CSS issue (long story, not the best method *at all*, but it worked) However, now that I'm able to log into my shiny new 3.6.1 system and looking around, the look and feel is *vastly*

Re: [rt-users] Does anyone else think the 3.6.1 UI is... less attractive... than 3.4.5?

2006-10-18 Thread Jesse Vincent
On Wed, Oct 18, 2006 at 04:19:02PM -0400, Lee Whalen wrote: So after much putzing, I finally was able to get all my data from 3.4.5 over to 3.6.1, *and* fix the weird CSS issue (long story, not the best method *at all*, but it worked) However, now that I'm able to log into my shiny

RE: [rt-users] Does anyone else think the 3.6.1 UI is... less attractive... than 3.4.5?

2006-10-18 Thread Scott Golby
into my shiny new 3.6.1 system and looking around, the look and feel is *vastly* different from 3.4.5. Has anyone else had this same problem, I installed v3.6.1 recently and it worked fine, everything came up on the screen OK but ewww, I definitely did not like the new look. You can

[rt-users] Custom scrip not working right??? Help

2006-10-18 Thread Carlos Ramon Lopez Midence
Running RT-3.6.1 on Debian 3.1 I have the following scrip that is trying to print information on the ticket but when I try to create the ticket it does not create the ticket and it does not print anything Description: onCreatePrint Condition: User defined Action: User defined Template: blank

Re: [rt-users] Does anyone else think the 3.6.1 UI is... less attractive... than 3.4.5?

2006-10-18 Thread Luca Corti
On Wed, 2006-10-18 at 16:19 -0400, Lee Whalen wrote: or could I not have gotten out of the woods yet on this CSS issue? Does anyone have any screenshots of a good working 3.6.1 install? Hello, I have not had any issue with the new appearence, but I think the new face of RT is sometimes not

Re: [rt-users] Does anyone else think the 3.6.1 UI is... less attractive... than 3.4.5?

2006-10-18 Thread Scott T. Hildreth
On Wed, 2006-10-18 at 23:10 +0200, Luca Corti wrote: On Wed, 2006-10-18 at 16:19 -0400, Lee Whalen wrote: or could I not have gotten out of the woods yet on this CSS issue? Does anyone have any screenshots of a good working 3.6.1 install? Hello, I have not had any issue with the new

Re: [rt-users] Attached files show up but there is no link to download

2006-10-18 Thread Christian Fernandez
hmm ok this is what I ahve done.. I have go to the rt- wiki and check the gentoo install guide.. there is a list of dependencies that I need to install.. I made sure all this was installed and it was.. some needed an update but thats it.. I updated them just in case.. I also did:

Re: [rt-users] migrating to a different host, maintaining MySQL data, but changing $rtname

2006-10-18 Thread Odhiambo Washington
* On 17/10/06 13:56 -0400, Lee Whalen wrote: | Hello all, so I'm in a bit of a pickle. I rolled out RT 3.4.5 on a | testing-only basis to a low-end desktop server running Debian Etch | called, cleverly enough, 'betart', fully intending to purchase better | server-grade hardware and migrate

Re: [rt-users] Does anyone else think the 3.6.1 UI is... less attractive... than 3.4.5?

2006-10-18 Thread Bill
On Wed, 18 Oct 2006 16:19:02 -0400 Lee Whalen [EMAIL PROTECTED] spake: So after much putzing, I finally was able to get all my data from 3.4.5 over to 3.6.1, *and* fix the weird CSS issue (long story, not the best method *at all*, but it worked) However, now that I'm able to log into

Re: [rt-users] Does anyone else think the 3.6.1 UI is... less attractive... than 3.4.5?

2006-10-18 Thread Luca Corti
On Wed, 2006-10-18 at 16:27 -0500, Scott T. Hildreth wrote: I prefer the new look, no complaints or 'ewww's from the users when I installed the new version. OK, let me see... I'm going to switch to the 3.4-compat theme overnight. Let's see what kind of reactions users will have tomorrow. :D