Re: [rt-users] 3.6.3 - sorting on Custom Fields still not working?

Joop wrote: OK. RT-3.6.3 has the possibility to log sql statements. Please turn this on and try to find the query which is not producing the correct results. We might be talking about different things. I'll do the same in the clients RT with patch and without, hoping they don't mind the slight

AW: [rt-users] resctricting rights per queue

Dear Kenn, thanks for the advice! Now I found out how to restrict the rights on a per queue basis. I had to remove the global rights to get it working... Regards, David -Ursprüngliche Nachricht- Von: Kenneth Crocker [mailto:[EMAIL PROTECTED] Gesendet: Freitag, 9. Februar 2007

Re: [rt-users] vanished lines in rt 3.6.1 reply

Hello, --Am 12. Februar 2007 15:38:56 -0500 schrieb Kevin Falcone [EMAIL PROTECTED]: I've created a local ticket that looks something like this (by replying a lot) and haven't been able to replicate your problem. I, too, have reported such an error months ago. You will find the error

[rt-users] Email Correspondence

Hello All, I have a problem with my RT system, I have just noticed that when I REPLY to a ticket there is no outgoing mail, so the user does not get updated via email. I have checked that the scrips are set which they are by default. Once I have replied to ticket the details appear on the

Re: [rt-users] Email Correspondence

Matt Hunt wrote: Hello All, I have a problem with my RT system, I have just noticed that when I REPLY to a ticket there is no outgoing mail, so the user does not get updated via email. Can you just confirm that the ticket is not one you are the requestor for - as RT by default does not

[rt-users] Creating groups using CLI.

Hi, Can I create groups using the cli interface? This is what I get when I try it.. rt create -t group set 'Name=newgroup' # Unknown object type: group id: group/new name: newgroup rt Thanks, Damodaran ___

Re: [rt-users] Spam email question

On Thu, Feb 08, 2007 at 11:30:24PM -0500, Mathew Snyder wrote: That might be what the problem is actually. I still haven't figured out how to use the methods of Shredder in order to run it entirely within the script so right now Shredder runs as a 'system' call. Sounds to me like your shell

Re: [rt-users] Scrip to not auto-reply mail send to specific to-address

On Thu, Feb 08, 2007 at 05:06:16PM +, Puuter . wrote: I'm new to RT so maybe this seems obvious to you, but since I installed RT (on Windows) I've got this problem: In my company we use internally an e-mailaddress that sends to every mailbox in the domain. Let's say it's the

Re: [rt-users] Spam email question

I just went on vacation so as soon as I am able to log into work I'll get that for you. It was pointed out that the problem probably is the shell not handling the single or double quotes. A previous suggestion was to use an array of parameters and arguments but I'm not certain how to do this

[rt-users] RE: Delayed action scrips and combining scrip email output

[EMAIL PROTECTED] wrote: Date: Mon, 12 Feb 2007 13:33:36 -0500 From: Jacob Helwig [EMAIL PROTECTED] Subject: RE: [rt-users] Delayed action scrips and combining scrip email output 1) A scrip is needed that will take conditional action at a point in time after a transaction occurs. For

Re: [rt-users] getting the values of custom fields

I'm doing this via script action. FirstCustom.. is in Record which is not part of the $self. I get TicketObj, TransactionObj ( which does not seems to work ) I'm tried to use CustomFieldValues but I get stuck after that. Searches through the archive seem to say NO ONE has done this

Re: [rt-users] getting the values of custom fields

Anthony, We use the following code to send a notification, via a scrip custom condition, when the owner changes, providing the owner isn't nobody: return ( $TicketObj-OwnerObj-Name() ne 'Nobody' ); Maybe this will help you build your code in a scrip. Kenn LBNL anthony wrote:

[rt-users] 3.6.3 - Non-privileged users ShowTicket

If I don't give non-privileged users the ShowTicket right, then they cannot see their own tickets. If I do, then they can see *any* ticket (by using the Goto Ticket box). Is there a happy medium? I am doing this via Global - Group Rights. I could do it via Queues - General - Group Rights,

Re: [rt-users] 3.6.3 - sorting on Custom Fields still not working?

On 2/13/2007 3:14 AM, Joop wrote: Could you post the TicketSQL for your search? You can get this from the QueryBuilder page and than 'Advanced' With this data: CF1 = Select one text field (One, Two, Three, Four, Five) CF2 = numeric # CF1 CF2 === == = 1 Four0.1 2

Re: [rt-users] getting the values of custom fields

Kenneth, Thanks for sticking with me. I'm tailing the logs and see errors when ever I put something invalid in the Custom action section. If I put something (debug) into the custom condition It doesn't get any output. I have user defined only for Action. Right now I'm