Re: [rt-users] Source of new ticket: Web or email?

On Feb 14, 2007, at 8:05 PM, Joe Casadonte wrote: Is there any way, specifically in a scrip, to determine if the ticket just created was done via the Web UI or via an email? I would like to disable auto-replies for web transactions where the requestor is also the principal (they get insta

Re: [rt-users] Scrip Testing

On Feb 14, 2007, at 5:13 PM, Joe Casadonte wrote: I'm currently testing a scrip that fires on ticket creation. Rather than continually creating test tickets (I'm on #4 :) is there a way to run a scrip as if a ticket had just been created, using an existing scrip? Thanks! i set up a s

Re: [rt-users] Require entry in Worked: field

ooo...good question. I'm sure my bosses would love to see me implement this as well. I look forward to the answer. Mathew Don Beethe wrote: > I'm sure this has been done, just can't seem to find it on the > documentation. > What mods do I need to make to require this entry? > > Thanks >

Re: [rt-users] No Answers :-(

Torben, I too, have had issues with questions I've asked going unanswered. Initially, I thought it was due to people just not caring to answer them. However, having been posting to this mailing list for a while now, I've come to realize that a lot of questions get posted and it is easy to lose on

RE: [rt-users] How does RT encrypt passwords?

Thanks a lot =) On Wed, 2007-02-14 at 08:44 -0500, Jacob Helwig wrote: > use Digest::MD5; > > my $md5 = Digest::MD5->new(); > > $md5->add("password goes here"); > > my $cryptedPass = $md5->hexdigest; > > > > -Original Message- > > From: [EMAIL PROTECTED] [mailto:rt-users- > > [EMAIL P

[rt-users] Source of new ticket: Web or email?

Is there any way, specifically in a scrip, to determine if the ticket just created was done via the Web UI or via an email? I would like to disable auto-replies for web transactions where the requestor is also the principal (they get instant feedback; they don't need or want the additional ema

[rt-users] Require entry in Worked: field

I'm sure this has been done, just can't seem to find it on the documentation. What mods do I need to make to require this entry? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com

[rt-users] Scrip Testing

I'm currently testing a scrip that fires on ticket creation. Rather than continually creating test tickets (I'm on #4 :) is there a way to run a scrip as if a ticket had just been created, using an existing scrip? Thanks! -- Regards, joe Joe Casadonte [EMAIL PROTECTED]

Re: [rt-users] No Answers :-(

Torben, without doing the research, I am not even sure if the RT code knows how to parse html email. I think you'd be better off just sending plain text email through the mailgate. I am sure this topic has been covered before somewhere in the list archives. I think perhaps your lack of responses

Re: [rt-users] SSL connection from RT->MySQL?

...late reply here but hopefully still helpful. in general it's possible to do this with mysql - i've done it, but not for RT. I don't remember the details but i worked from the mysql docs. I set it up so the server required ssl on connections, but the clients needed command line options, which

[rt-users] Basic vs. Advanced UI - patch

I am going to have many users that will want the simplest interface possible, yet they still need to be privileged. I have a patch, as well as two additional files, to provide a way to switch between a basic interface (i.e. SelfService) and an Advanced interface (i.e. RT at a Glance) for privi

Re: [rt-users] [ANNOUNCE] an improved shredding machine available now

Hello Ruslan! I just installed Shredder 0.0.5, on RT3.6.3. But the "Shredder" button on the end of the ticket list page still give me a "The requested URL /Admin/Tools/Shredder/Search.html was not found on this server." and in fact there is no Search.html ;-) regards! sven __

RE: [rt-users] Autoreply or Notify Requestors

What should the Action be set at, Autoreply to Requestors or Notify Requestors? In the condition, in line: return 0 unless $self->TicketObj->FirstCustomFieldValue('Status of the > Issue') =~ //third value in the list//i; Should I replace FirstCustomFieldValue to ThirdCustomFieldValue For the e

Re: [rt-users] getting the values of custom fields

Joop, Thanks that really helps. I'm able to pull the first value from my custom field now. However the field I have is a multi value on and I'm not trying to use CustomFiledValues which returns a ObjectCustomFieldValues Object. I don't really know what to do with that. I've trie

[rt-users] upgrade from 3.4. to 3.6.3

Hi I have just upgraded our RT to 3.6.3 from 3.4. When I try to run the commands below to update the database I get an error. I assume that I need to change the to 3.5.1 as that is newer than my previous install of RT? The error I get is that it can't find the schema or the acl etc. Any

Re: [rt-users] Autoreply or Notify Requestors

Dalal, Kamber Z (Kamber) a écrit : Situation: Need to send templated e-mails. Requestor information is updated. First email is an automatic notification to the requestor when custom field value is set at the first value from a dropdown list. Second e-mail is an escalation to be auto sen

[rt-users] RTx-RightsMatrix

Is this safe to use in production now on RT3.4.6 or is this deprecated. Our rights matrix is getting extremely complex and this was always very good to view what is going on. Thanks Rik -- Richard Ellis .Sun B2B Operations Sun Microsystems x24727 http://sun.com

Re: [rt-users] Custom fields for Queues

Thats something i asked for several time during the last 5 years ;-) I would like to have it! On 14.02.2007 16:02 Uhr, "Joe Casadonte" <[EMAIL PROTECTED]> wrote: > Would this be easy to hack in? I haven't touched the schema at all, so > I don't know what's involved -- With kindest regard

Re: [rt-users] 3.6.3 - sorting on Custom Fields still not working?

Joop wrote: I'll try to set this up in my test environment. Almost, what I'm missing is/are the CF's. Maybe its because I don't have global CustomFields and you do. I'll try a couple of things in our test RT. Tried and have the same problem. The CF's are global and are selected to be displayed

[rt-users] Autoreply or Notify Requestors

Situation: Need to send templated e-mails. Requestor information is updated. First email is an automatic notification to the requestor when custom field value is set at the first value from a dropdown list. Second e-mail is an escalation to be auto sent when custom field value is set to the thi

[rt-users] Custom fields for Queues

Would this be easy to hack in? I haven't touched the schema at all, so I don't know what's involved -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki

Re: [rt-users] vanished lines in rt 3.6.1 reply

On Feb 13, 2007, at 3:55 AM, Dirk Pape wrote: --Am 12. Februar 2007 15:38:56 -0500 schrieb Kevin Falcone <[EMAIL PROTECTED]>: I've created a local ticket that looks something like this (by replying a lot) and haven't been able to replicate your problem. I, too, have reported such an erro

[rt-users] Saved Search AdminCC is me?

Each user can go in and create a saved search where they are the AdminCC, but what I'd prefer to do is create a saved search where the AdminCC is the email address of the logged on user. Any idea how to do that? Was this ever answered? I want to do something very similar. -- Regards, joe

RE: [rt-users] How does RT encrypt passwords?

use Digest::MD5; my $md5 = Digest::MD5->new(); $md5->add("password goes here"); my $cryptedPass = $md5->hexdigest; > -Original Message- > From: [EMAIL PROTECTED] [mailto:rt-users- > [EMAIL PROTECTED] On Behalf Of Paul England > Sent: Tuesday, February 13, 2007 18:03 > To: rt-users@list

[rt-users] interntal and external access

Dear all, I need to enable internal and external access to my RT. Internal (LAN) access works with NTLM authentication, external (Internet) should work with Apache authentication. I tried using two virtual hosts, internal on port 80, external on port 443 (https). It failed because of $WebBaseURL,

Re: [rt-users] Filter resolved tickets in simple searches

Torben Nehmer wrote: Hi everybody, is there a simple way to filter all resolved ticket from searches done through the simple search feature? I often use that feature to do a quick "fulltext:this-and-that", and the buch of resolved tickets I get there sort of clutters up the result list. Af

Re: [rt-users] RT::CustomField -> Queue deprecated at(RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245)

On Wed, Feb 14, 2007 at 10:41:11AM +0100, Peer Michael wrote: > I never get a response to this problem. Any idea? Ruslan did reply. It's fixed in newer releases. But don't worry about the issue. It's harmless. > > Michael Peer > > -Original Message- > From: [EMAIL PROTECTED] > [mailt

Re: [rt-users] 3.6.3 - Non-privileged users & ShowTicket

On 2/14/2007 3:31 AM, Marouane HIMDI wrote: you have just to give "requestor" role "ShowTicket" right I thought I had tried that already, but evidently not -- thanks! Also, I thought that unprivileged mean that Requestor & Cc roles did not apply. I guess not Thanks again! -- Regards

Re: [rt-users] Approval

Hi Alexandre, try this: Content: Content: {$Transaction->Content('TOP')} Torsten 2007/1/23, Alexandre de Medeiros Ribeiro <[EMAIL PROTECTED]>: Hey all, how can i put on approval's tickets the body of the main tícket. i tried {$transaction->Content()} but this option doesn't refers to

[rt-users] No Answers :-(

Hi, I have been using RT for a while now and I must say that I am very happy with it as a product. What I'm a bit dissapointed is the fact, that I didn't get any response at all to two questions I have been asking here on the list, one about a Problem with text/html mails [1], and another ab

[rt-users] RT::CustomField -> Queue deprecated at(RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245)

I never get a response to this problem. Any idea? Michael Peer -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Peer Michael Sent: Thursday, 01 February, 2007 08:52 To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT::CustomF

Re: [rt-users] 3.6.3 - Non-privileged users & ShowTicket

you have just to give "requestor" role "ShowTicket" right Best regards Marouane HIMDI Joe Casadonte a écrit : If I don't give non-privileged users the ShowTicket right, then they cannot see their own tickets. If I do, then they can see *any* ticket (by using the Goto Ticket box). Is there

Re: [rt-users] getting the values of custom fields

anthony wrote: I'm doing this via script action. FirstCustom.. is in Record which is not part of the $self. I get TicketObj, TransactionObj ( which does not seems to work ) I'm tried to use CustomFieldValues but I get stuck after that. Searches through the archive seem to say NO ONE has done t

Re: [rt-users] 3.6.3 - sorting on Custom Fields still not working?

Joe Casadonte wrote: On 2/13/2007 3:14 AM, Joop wrote: Could you post the TicketSQL for your search? You can get this from the QueryBuilder page and than 'Advanced' With this data: CF1 = Select one text field (One, Two, Three, Four, Five) CF2 = numeric # CF1 CF2 === == = 1