Please - Any clues?
It would be most appreciated.
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S
-Oprindelig meddelelse-
Fra: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] På vegne af Brian Kjelin Olsen
Sendt: 4. marts 2007 10:26
Til: rt-users@lists.bestpractical.com
In FC6 it is included in fedora extras.
So that if you type:
yum install rt3
It should install all dependencies for a base install of rt.
The version now provided is 3.6.3 and it is working for me in a test
environment this way.
HIH,
Gianluca
-Messaggio originale-
Da: [EMAIL
Jesse Vincent wrote:
On Sun, Mar 04, 2007 at 12:40:35PM +1100, Matthew Sullivan wrote:
Jesse Vincent wrote:
I'd love to submit RT to Google's Summer of Code this summer. It's
probably time to start brainstorming projects.
What would you like to do/see done as part of a RT summer of
Yes, reporting would be fine.
J.
Ole Craig wrote:
On Wed, 2007-02-28 at 16:23 -0500, Matthew Keller wrote:
Billing and accounts. O:-)
And real reporting, output to PDF or HTML, with the ability to automate
scheduled emails of reports to the pointy-haired.
Jan Korbel wrote:
Yes, reporting would be fine.
J.
Ole Craig wrote:
On Wed, 2007-02-28 at 16:23 -0500, Matthew Keller wrote:
Billing and accounts. O:-)
And real reporting, output to PDF or HTML, with the ability to automate
scheduled emails of reports to the pointy-haired.
I've got on
I am writing a condition and would like to be able to give an
informative reason to the user why the change of a custom field they are
requesting is not permitted.
Returning undef gives me the possibility to stop the action but I can't
see how to tell the user why. I can log it into a
Hi,
I am thinking of preparing some documentation for my users and was
wondering if there is any definitive way to describe the various parts
of the RT online forms. Like at the top, we have a System Navigation
Bar, below that the Create Ticket Bar, and so forth. Has anybody
done this or
On 3/4/07, Erik Anderson [EMAIL PROTECTED] wrote:
After upgrading apache, I started having a problem where, after
clicking a link in RT, I'm sent back to the login page. It seems that
something went awry with how login sessions are handled. Since
upgrading apache, I've re-compiled both
On 3/5/2007 3:08 AM, Brian Kjelin Olsen wrote:
I just can't figure how to get the values of custom fields on ticket
transactions from scrip.
Here's what I've done in a Condition's IsApplicable() sub:
my($CFNAME) = 'Severity';
my($q) = $self-TicketObj-QueueObj;
Hi,
Please update RT essentials to include the latest features in RT 3.6.3
and technical modification to RT 3.2.
Thanks
Firas
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen
Turner
Sent: Sunday, March 04, 2007 8:40 PM
To: Jesse Vincent; rt-Users
On 2/28/2007 2:29 PM, Jesse Vincent wrote:
I'd love to submit RT to Google's Summer of Code this summer. It's
probably time to start brainstorming projects.
What would you like to do/see done as part of a RT summer of code project?
Something simpler/easier that a lot of what's been
Dear All,
I am running an rt 3.4.0 on Debian Linux.
I would like to add a new field to the Update ticket screen. I would
like to a checkbox: Send this transaction to the following e-Mail address
If the checkbox is clicked I want a free-text field to appear and offer
the user the possibility to
On Mon, Mar 05, 2007 at 10:18:18AM -0500, Joe Casadonte wrote:
On 2/28/2007 2:29 PM, Jesse Vincent wrote:
I'd love to submit RT to Google's Summer of Code this summer. It's
probably time to start brainstorming projects.
What would you like to do/see done as part of a RT summer of code
Brian,
Are you trying to get values from existing ticket custom fields? Ticket
transaction custom fields are different from ticket custom fields. If
you are trying to get values from existing tickets, then the transaction
custom fields may very well have no values any longer.
Kenn
LBNL
Can anyone point me in the right direction for this?
From: Dayton Jones
Sent: Friday, March 02, 2007 12:28 PM
To: rt-users@lists.bestpractical.com
Subject: RT3 (3.6.3) and LDAP auth config issue
I just installed RT3 (3.6.3) on a FC6 box using 'yum install
At Monday 3/5/2007 03:08 AM, Brian Kjelin Olsen wrote:
Please - Any clues?
It would be most appreciated.
Med venlig hilsen / Best regards
Brian Kjelin Olsen
Schilling A/S
-Oprindelig meddelelse-
Fra: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
På vegne af Brian Kjelin Olsen
Sendt:
Tomorrow I'm going to be upgrading our RT server, and at the same time
will finally upgrade RT itself (we've been dealing with the truncated
attachments issue long enough, and I finally have more than just that
as a reason to upgrade : )
Since 3.6.3 is in Fedora Extras, I'll just install the RPM
There is glossary on the wiki, also there is ManualWebInterface that
most probably a good place to grep terms.
On 3/5/07, Roman Steven [EMAIL PROTECTED] wrote:
Hi,
I am thinking of preparing some documentation for my users and was
wondering if there is any definitive way to describe the
This is why I don't like using packages put together by any of the
distros. I prefer installing the source package from Best Practical.
If you were to install the RPMs there would be no path to update the
database schema.
Mathew
Steve Huston wrote:
Hate replying to my own mail, but I hit send
On 3/5/07, Mathew [EMAIL PROTECTED] wrote:
This is why I don't like using packages put together by any of the
distros. I prefer installing the source package from Best Practical.
If you were to install the RPMs there would be no path to update the
database schema.
Not necessarily true.
Hi there!
Since nobody answered and I haven't found a reasonable solution, I'm
asking again...
I'm thinking of creating a static field (from wich I can fill from an
external form as described before), and create a field on the Ticket table.
Any other (better) ideas? Can I do this without
On Mar 5, 2007, at 1:12 PM, Steve Huston wrote:
Since 3.6.3 is in Fedora Extras, I'll just install the RPM for
that, but
I'm curious about the database. Downloading the source for 3.6.3 and
reading the UPGRADING file, it looks as though there's no change to
the
schema? Am I correct that
On 3/2/2007 3:58 PM, Gene LeDuc wrote:
It looks like a bug to me. The only way I've been able to allow an
unprivileged requestor to view outgoing e-mail is to turn him into a
privileged user. Privileged users get a different Display.html than
unprivileged users, and I think that's the
Has anybody tried using memcached in front of RT?
http://danga.com/memcached/
--
Philip Kime
NOPS Systems Architect
310 401 0407
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
On Mon, Mar 05, 2007 at 02:26:32PM -0800, Philip Kime wrote:
Has anybody tried using memcached in front of RT?
We've looked at it. We've done it for Jifty::DBI, so it should be
backportable to DBIx::SearchBuilder
___
Mario;
Adding new field to the tickets table is just asking for trouble, if not
now for sure when its upgrade time.
CF are the way to go, and instead of using form action you'll be better
of using REST and the rt cli ..
have a in the wiki about REST and how to use it.
Roy
Mario Gomide wrote:
The History display of the ticket created in response to the following
submitted email message does not contain any of the lines beginning:
gnuplot ...
although the copy of the message available via the Download link does.
Can anyone tell me why not and how such omissions may be prevented?
On Mon, Mar 05, 2007 at 02:43:19PM -0800, Gary Hall wrote:
The History display of the ticket created in response to the following
submitted email message does not contain any of the lines beginning:
Gary, can you try upgrading to the latest Text::Quoted perl module?
gnuplot ...
I have had RT3.4.5 running on a couple of machines without a problem.
I recently got a fresh solaris 9 machine,
blastwaved rt onto it, and - am amazed at how much trouble I am having
setting 3.6.3 up!
Is it THAT different!?!!!
Does anybody on this forum talk to people who have trouble on
Thank you, Joe, for your answer.
That is correct and yet not, I'm afraid.
You are showing a way to check the custom fields on tickets, but I need
to get values from custom fields on ticket-transactions.
However it got me to recheck that I actually had defined the fields as
global.
In the
Hi Steve
I did try your code example with enthusiasm but still there weren't any
values.
I did notice 2 odd things (well... odd to me at least).
1) The scrip is executed in the same moment when the user press comment,
reply, etc. This is just before the ticket transaction custom fields are
Hello,
I am running RT 3.6.3 on CentOS 4.4 (32-bit) with Apache2 and Postfix
for a few months now. I just realized that e-mail has not been going
out to requestors via Autoreply or Correspond when using e-mail (via
rt-mailgate). If I log into the web interface and reply to a ticket,
Kenn,
No the CF's is added to ticket transactions, not the ticket it self.
The fields are only showed when you make a comment, reply, resolve etc.
on a ticket.
I use several CF's there is added directly to the ticket. I have no
troubles getting values from those fields.
Med venlig hilsen / Best
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