[rt-users] auto-create new user account upon first ticket submission

Hi there, I am running rt-3.6.3 on a FreeBSD 6.2 machine. I missed this in the documentation nor could I figure out the proper configuration in the Every time I send an email from an email that is not associated with a particular user to the queue email address I get an email response with

Re: [rt-users] auto-create new user account upon first ticket submission

On Tue, 2007-04-03 at 23:58 -0700, Noah wrote: Hi there, I am running rt-3.6.3 on a FreeBSD 6.2 machine. I missed this in the documentation nor could I figure out the proper configuration in the Every time I send an email from an email that is not associated with a particular user to

Re: [rt-users] view tickets opened by a member of my group

On Tue, 2007-04-03 at 13:33 -0400, N.J. Thomas wrote: hello, How do I assign permissions such that everyone in a certain group can view a ticket when a single member of their group opens a ticket in some queue? [...snip...] If MarketingUser1 opens up a ticket in AccountingQueue, everyone

Re: [rt-users] auto-create new user account upon first ticket submission

see below Ken O'Driscoll wrote: On Tue, 2007-04-03 at 23:58 -0700, Noah wrote: Hi there, I am running rt-3.6.3 on a FreeBSD 6.2 machine. I missed this in the documentation nor could I figure out the proper configuration in the Every time I send an email from an email that is not

Re: [rt-users] auto-create new user account upon first ticket submission

Hi Noah To enable your disabled accout log in (maybe root?) to your RT Webinterface and go to: Configuration Users Select a user Here you can search your disabled user (attention: you have to tick the option Include disabled users in search.. To enable the user you can add the right Let

Re: [rt-users] auto-create new user account upon first ticket submission

Noah a écrit : see below Ken O'Driscoll wrote: On Tue, 2007-04-03 at 23:58 -0700, Noah wrote: Hi there, I am running rt-3.6.3 on a FreeBSD 6.2 machine. I missed this in the documentation nor could I figure out the proper configuration in the Every time I send an email from an email that

Re: [rt-users] view tickets opened by a member of my group

* Ken O'Driscoll [EMAIL PROTECTED] [2007-04-04 12:43:44 +0100]: How do I assign permissions such that everyone in a certain group can view a ticket when a single member of their group opens a ticket in some queue? Can you not just give the MarketingGroup group SeeQueue and ShowTicket

[rt-users] RT and Vtiger integration

We use Vtiger for our CRM and want to use RT for support requests. Has anyone done this? Work flow wanted Email to [EMAIL PROTECTED] RT looks up email and adds ticket in Vtiger and assigns it to group support Ticket can be commented or closed from either system Mark

[rt-users] RT 3.6.3 + Oracle Question

I'm installing RT 3.6.3 on RHEL4 connecting to an oracle server on the backend. I'm using the Install on RHEL configuration guide from the wiki and just ignoring the MYSQL portions. I've install the oracle client already. In the guide it states: ./configure --with-web-user=apache

[rt-users] Strategy for users who like to send mail to RT and CC: lots of folks

We have a handful of users who like to send mail to our RT helpdesk and at the same time CC: lots of other folks. RT does a great job of adding the CC's to the ticket - but the problem is that users typically do a Reply All to the original email, which send another email into the helpdesk and

Re: [rt-users] Strategy for users who like to send mail to RT and CC: lots of folks

Fran Fabrizio wrote: We have a handful of users who like to send mail to our RT helpdesk and at the same time CC: lots of other folks. RT does a great job of adding the CC's to the ticket - but the problem is that users typically do a Reply All to the original email, which send another email

[rt-users] how do I delete a user?

Hi, how do I delete a user? I have not been able to find the procedure to do this. Cheers, Noah ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL

[rt-users] Asset Tracker status?

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 What is the status of asset tracker? It seems like you can download 1.2.x form the website, but otherwise it seems to be an abandoned project. Thanks, Brian Brian Gupta Time Inc Information Technology Dept 212-522-1401 -BEGIN PGP

Re: [rt-users] LoadSavedSearches right and Customize RT at a glance Available queries

Stephan, Well, I guess you got me there. We either allow ALL the Search Rights (Show, Load, Edit, Save) or nothing at all. We figure, what's the point of seeing it if you can't load, edit, and save it. Kenn LBNL Stephen Turner wrote: At Tuesday 4/3/2007 04:50 PM, Kenneth Crocker wrote:

Re: [rt-users] view tickets opened by a member of my group

N.J, Did you get any answers for this? Kenn LBNL N.J. Thomas wrote: hello, How do I assign permissions such that everyone in a certain group can view a ticket when a single member of their group opens a ticket in some queue? i.e., suppose I have two queues: AccountingQueue

Re: [rt-users] Order of transactions

Gene, Why don't you put some code in the IP E_mail template to grab the transaction value? Kenn LBNL Gene LeDuc wrote: Hi All, I saw a post with a similar issue a while ago, but the solutions offered don't fit my situation. I have 2 custom fields, IP and State. IP is a single value

Re: [rt-users] Strategy for users who like to send mail to RT and CC: lots of folks

Very nice. Thanks. On Wed, 4 Apr 2007, Josh England wrote: I've included the script that we use. It does a couple other things too. You have to change your procmail aliases to send mail through this script, which then passes stuff through the regular rt-mailgate.

[rt-users] Ticket Printing with IE

Hi, I encouteer the following problem when printing a ticket. With brower Internet Explorer version 6.0, when I print a ticket it always add a blank page at the end of the printing. It does not ack that way when I print the same ticket with Mozilla Firefox browser. Does anyone face that

Re: [rt-users] Changing $Organization in RT_Config

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Wed, 4 Apr 2007 at 07:41 (+0900), Jesse Vincent wrote: What kind of things might break if I change the value of $Organization while continuing to use the same database as before (after upgrading the schema, of course)? You'll break all the

[rt-users] Finding mysql SSL certificates

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 How do I tell RT's mysql interface where to find my mysql SSL certificates?. For the first time ever, I'm going to have my RT database on a remote server and I want to use SSL. I can see from the mysql manual how to configure the certs and

[rt-users] Question about autogenerating custom fields

I've been asked by my RT users if there's a way to dynamically render custom fields in a given ticket.For instance, in one of our hardware request queues, if a user would request 5 different hardwares with 3 different OS, middlewares, etc. They want to be able to specify 5 systems and it

[rt-users] Permission to view queue tickets, but not see them on homepage

I want permission to view a queue's tickets, so that if I type in a ticket number or do a search, I can see tickets in that queue. But I don't want that queue's tickets showing up on my homepage. How do I do this? -- We're just a Bunch Of Regular Guys, a collective group that's trying to

AW: [rt-users] how do I delete a user?

Hi noah, Install rtx-shredder, with this you can do this in a save way. Torsten -Original Message- From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Sent: Wed Apr 04 21:19:33 2007 Subject: [rt-users] how do I delete a user?

[rt-users] Unable to add the RT Activity Reports Extensions

Hi all, I just upgraded from RT 3.6.1 to RT 3.6.3...everything went fine. While combing through the wiki, I saw the Activity Reports Extension. I downloaded the extension and installed using the steps below... Perl Makefile.PL Make install Cleared the mason cache Restarted apache