[rt-users] RT CLI and multiple lines

Hi RT Users, again a question/problem with RT CLI, again mulitple lines. I'm trying to create a ticket in interactive mode (-e) with more then one line of text. I'm using this: /opt/rt3/bin/rt create -t ticket -e set subject='TEST 30.5.2007 from CLI' and this brings me to the Editor: #

[rt-users] Can't send mail from RT tried everything

Hi, Please could someone assist, running RT 3.6.3 ,can't get RT to send out the emails,using exim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support:

Re: [rt-users] RT CLI and multiple lines

Hi Torsten, this has been discussed a while back: http://lists.fsck.com/pipermail/rt-devel/2006-May/008448.html - Dmitri. Ham MI-ID, Torsten Brumm wrote: Hi RT Users, again a question/problem with RT CLI, again mulitple lines. I’m trying to create a ticket in interactive mode (-e) with

[rt-users] LDAP and CommandByMail Incompatible?

I went through the installation instructions for CommandByMail (0.05) and got that working well. I then went through the installation instructions for LDAP to connect RT to our Active Directory. I am able to successfully authenticate to RT as an AD user, and I see the full AD account details in

[rt-users] No Callbacks Showing on RT 3.4.2

I feel embarrassed to ask this, but I just did a fresh RT 3.4.2 install on a RHEL 4 machine and put my customizations in place, and I'm getting my modified Mason components Perl overlays, but not my Callbacks. I can't figure out why the callbacks are not showing up. My callbacks are under

Re: [rt-users] Can't send mail from RT tried everything

Mohammed Sirkhot wrote: Hi, Please could someone assist, running RT 3.6.3 ,can’t get RT to send out the emails,using exim can you post the output from your logs please ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] No Callbacks Showing on RT 3.4.2

On May 30, 2007, at 9:45 AM, Stephen Turner wrote: I feel embarrassed to ask this, but I just did a fresh RT 3.4.2 install on a RHEL 4 machine and put my customizations in place, and I'm getting my modified Mason components Perl overlays, but not my Callbacks. I can't figure out why

Re: [rt-users] No Callbacks Showing on RT 3.4.2

At Wednesday 5/30/2007 01:18 PM, Jesse Vincent wrote: Somewhere around there, for both that ancient RT and ancient Mason, there were changes to Mason's internals that broke Callbacks. Updating mason and the Elements/Callback should improve things. Yes, that was it, thanks. I didn't go quite

Re: [rt-users] RT CLI and multiple lines

I think the confusion is the two modes. The link I originally sent: http://lists.bestpractical.com/pipermail/rt-devel/2006-September/008882.html is a fix for multiple lines provided on the command-line without invoking an editor. The item in the post below addresses multiple lines when using

Re: [rt-users] RT 4

On Fri, 2007-05-25 at 11:31 +0930, Tom Lanyon wrote: RT is currently *not* a customer database, it is a ticketing system. We are getting pressured to move to systems like NetSuite or SugarCRM because they have built in ticketing systems providing similar functionality to RT and also

[rt-users] duplicate e-mail

We have RT setup so any correspondence will be added as a Cc. No duplicate is being sent if the owner is Nobody. Once the ticket is owned by somebody that is already a Cc then duplicate comes. Please help, thanks. ___

Re: [rt-users] duplicate e-mail

http://wiki.bestpractical.com/?ScripAction On 5/31/07, slamp slamp [EMAIL PROTECTED] wrote: We have RT setup so any correspondence will be added as a Cc. No duplicate is being sent if the owner is Nobody. Once the ticket is owned by somebody that is already a Cc then duplicate comes. Please

Re: [rt-users] Adding Delete Button

To follow up with a late reply on this thread, I wanted to do the same thing as Bill. I poked around for a while but was not successful in adding a delete button. However, I did improve the situation; i added a delete link that takes me to a resolve page with status preselected as delete.

[rt-users] modify ticket / resolve ticket

Hello . I finished installing and testing rt 3.6.3 with success and made some tests and everything seems good. I have an helpdesk staff to whom i want to assign trouble tickets individually, allow them to reply, comment, own... the usual... But i want to prevent them from modifying the