Created a new queue and when I try to create a ticket, get the
following:
error: DBD::mysql::st execute failed: MySQL server has gone
away at /usr/lib/perl5/site_perl/5.8.5/Apache/Session/Lock/MySQL.pm line
70.
context:
...
66: if ($self-{lock}) {
67: local
To all,
I need some help with a scrip. I have the following coded:
#
#
# Custom condition:
#
#
# Check for ticket status changed to
Kenneth Crocker wrote:
To all,
I need some help with a scrip. I have the following coded:
snip
#
# Custom action preparation code:
#
Hi Kenn,
Here's how I'd do it using my the set_custom function I use in my scrips:
set_custom(Work-Status, Estimating Effort);
### Sets custom field value
### Usage: set_custom($field_name, $field_value, $record_transaction)
sub set_custom {
my ($CFName, $CFValue, $record) = @_;
my $cf =
Hi All,
I have just installed 3.6.4 and created few test tickets. I would like
to create a common query that can be executed by any RT-user (from the
RT-UI) to get a list of all the tickets created by them. I am planning to
add this query to RT at a glance.
Soma Manjulavil,
Boncle
Hi All,
I think I found the solution. I can use Requester = '__CurrentUser__'.
Soma
_
From: soma [mailto:[EMAIL PROTECTED]
Sent: Tuesday, September 04, 2007 11:26 AM
To: 'rt-users@lists.bestpractical.com'
Subject: How to create a common search for displaying all the tickets
I'm having a problem initializing the data base. When I run make
initialize-database, I'm receiving the error can not locate Clone.pm.
# make initialize-database /usr/bin/perl //opt/rt3/sbin/rt-setup-database
--action init --dba root --prompt-for-dba-password Can't locate Clone.pm in
@INC
