RE: [rt-users] Is it possible to change queue name in place of rtname?

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand edQueues/ Is this (i.e. the above link for queue name in place of rtname in subject line) helpful for RT 3.6.5 version? I have read the Readme file, it says it is helpful for 3.2 and 3.4 versions. I am using RT3.6.5 ver

[rt-users] ExtractCustomField Regexp Help Needed

Hello, I am using ExtractCustomField to try to populate some custom fields by scanning for values in the body of the incoming message. My regexp needs to match a starting string and then grab everything to the end of the line. I have the regexp working with egrep in the bash shell, but

Re: FW: [rt-users] Possible to strip rtname from subject in specific cases?

Thank you all very much for your pointers. I've decided to implement the SendEmail overlay from Gene, because it seems to give me exactly what I need. Gene, I've got it almost working, my only problem is that the original subject line gets stripped as well, only the prefix part of the subject from

[rt-users] Dropdown lists of queue names

I've added two queues to RT. They are shown as active. The problem is that they don't appear in the dropdown lists of queue names for ticket creation on the home page. They do appear in the dropdown list of queue names shown in the ticket basic information panel; I can change a ticket to these queu

[rt-users] Create Ticket but only if Custom Field is...

-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I'm having the hardest time figuring out how to create a ticket based on the status of a Custom Field. I have two Custom Fields 1: Billable It's a select one field with values of: Yes No Covered Gratis 2: Followup It's a select one fiel

Re: [rt-users] ShowUserEntry file (solved)

--- mailing list <[EMAIL PROTECTED]> wrote: > I found th link below regarding changing displaying UID to RealName. > However, my ShowUserEntry file already contains <%$User->RealName%> > and creating/modifying ticket does not displays the RealName. The > parameter in the post below indicates <%(

[rt-users] RTFM 2.2.1 upgrade issue

Hello all, I'm attempting an upgrade of RT & RTFM on my test server. The RT upgrade (from 3.4.4 to 3.6.5) went fine. The upgrade of RTFM, not so good. I'm going from 2.0.4 to 2.2.1. I've followed the instructions in the README, and all the upgrade scripts ran without any errors or warnings

Re: [rt-users] Possible to strip rtname from subject in specific cases?

Hi Doro, I needed a way to strip the ticket info from the subject line also, but couldn't find anything within RT that would let me do this. I ended up modifying the SetSubjectToken method of Sendmail.pm so that I could selectively turn off the feature that adds the [myrt #1234] token to the

[rt-users] ShowUserEntry file

I found th link below regarding changing displaying UID to RealName. However, my ShowUserEntry file already contains <%$User->RealName%> and creating/modifying ticket does not displays the RealName. The parameter in the post below indicates <%($User->RealName)> is there a % missing or is my parame

Re: [rt-users] Is it possible to change queue name in place of rtname?

You want this: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-BrandedQueues/ On 10/31/07, Krishna Prasad <[EMAIL PROTECTED]> wrote: > > > > > I'd like to add queue name to the subject line in RT tickets. > > Is it possible to change the queue name in place of rtname in sub

Re: [rt-users] Possible to strip rtname from subject in specific cases?

Doro, Take a look at the following wiki entry to move $rtname to the end of the subject, http://wiki.bestpractical.com/view/MoveRTName You can also arbitrarily customize the subject line with $EmailSubjectTagRegex. Ed On 31-Oct-07, at 7:11 AM, Dorothea Muecke-Herzberg wrote: Previous

[rt-users] Queues and scrips

Hi Please help How do I disable a scrip for a queue? I dont want the on create scrip to run for a certain queue, but for the life of me cant figure out how. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-u

RE: [rt-users] Hello from an RT newbie

Hello For me it is nice to have this information too. We want to use RT on a Windows platform by project requirements. Thanks Josep -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nathan Gray Sent: miércoles, 31 de octubre de 2007 12:10 To: rt-users@lis

[rt-users] Hello from an RT newbie

Good morning everyone I just installed RT yesterday on Win2K server. It's the free netvigilance version. I want to monitor the server's status using webmin but I don't think this version uses a standard Apache config. Has anyone compiled from source for a windows install? Any cheat sheets

[rt-users] Possible to strip rtname from subject in specific cases?

Previous email to the list brought back to my mind an issue we have. We need to send emails to another tool from RT and this tool scans the start of the subject line, so we need to strip rtname from the subject line somehow (or at least move it to the end). Is there a way to do this? Doro

[rt-users] Is it possible to change queue name in place of rtname?

I'd like to add queue name to the subject line in RT tickets. Is it possible to change the queue name in place of rtname in subject line? Can any one send me the solution for this issue? With Regards, Krishna Prasad ___ http://lists.bestpractical