Re: [rt-users] RT 3.6 requires two or three logins with firefox and IE

Alexandr Ciornii wrote: Hi, Jesse, 2007/12/26, Jesse Vincent [EMAIL PROTECTED]: On Fri, Dec 14, 2007 at 02:47:08PM -0800, Kenneth Crocker wrote: If not, has anyone at BestPractical seen some consistent set of circumstances (and appropriate fixes) that would lead us to a resolution to the

RE: [rt-users] RT 3.6 requires two or three logins with firefox and IE

As I'm about to apply this patch, I have one question. Will the patch be implemented in the next release of RT? I'm on 3.6.4 with no plans of upgrading in the near future, so basically, what I'm asking is, should I move the SetupSessionCookie file to my local directory, or just apply it to the

[rt-users] Accessing the original To: recipient field

Hello list, I'm trying to find how to retrieve -in a scrip- the original To: from a mail submitted ticket. Details : I have a single entry queue (called support), with multiple email aliases. The main adress of that queue is [EMAIL PROTECTED] In my postfix configuration, I created some

RE: [rt-users] RT 3.6 requires two or three logins with firefox and IE

At Thursday 1/3/2008 10:08 AM, Patterson, Craig wrote: As I'm about to apply this patch, I have one question. Will the patch be implemented in the next release of RT? I'm on 3.6.4 with no plans of upgrading in the near future, so basically, what I'm asking is, should I move the

Re: [rt-users] RT stopped sending mail / No recipients found. Not sending.

Thanks for the many replies everyone and a happy new year 2008! I've been away over the holidays and now I'm trying to resolve that matter for good :-) My replies to the respective postings are below. Best wishes and thanks for your help! Alexander PS: I messed up my first posting of that

Re: [rt-users] RT stopped sending mail / No recipients found. Not sending.

Re sending emails from Rt if your mailserver is postfix, you might need to add the hostname of the server running RT to the 'relayhosts' variable in postfix. or the equivalent in sendmail.cf regards Oliver On Thu, 3 Jan 2008, Alexander Rudolf Gruber wrote: Thanks for the many replies

Re: [rt-users] Accessing the original To: recipient field

Try something like this: my $Transaction = $self-TransactionObj; my $header = $Transaction-Attachments-First-GetHeader('To'); my @addr = Mail::Address-parse($header); foreach my $addrobj (@addr) { my $addr = lc $RT::Nobody-UserObj-CanonicalizeEmailAddress($addrobj-address); # $addr should

[rt-users] obnoxious and likely ridiculous customer request

One of our customers wants to have about 10 users be able to access our self-service site for the sole purpose of viewing graphs of their ticket activity. They don't, however, want to allow them to to create tickets. Is this something that can be accomplished via rights? I don't see it as

[rt-users] Default Ticket View

I'm new to RT, so sorry if this is simple, but I didn't see it addressed on the wiki or the archive. We've just set up RT 3.6.3, and the default ticket view puts the actual request way down at the bottom of the page, off the screen. Is that normal? Do people usually adjust that? Seems to

RE: [rt-users] obnoxious and likely ridiculous customer request

I would tell that customer: We can explore the possibility of doing this, but I need to charge you for development time, and I cannot guarantee results. Time is money friend - and when you remind customers of this, they tend to rearrange their priorities. ;) -Kris

[rt-users] Is there any disadvantage of Precedence: bulk in RT emails header

Hi, Recently we got into problem where spamcop blacklisted our RT mail server IP (rt using another host for relay emails) then we start using the same host MTA (postfix) where RT is installed. Now yahoo is Rate limiting emails from our RT which causing delay in emails. Now boss is asking to

Re: [rt-users] Default Ticket View

Clicking the carrot (or up arrow) to the left of Ticket Metadata might be what you want. Works in 3.6.5. On Jan 3, 2008 1:07 PM, Steve Cochran [EMAIL PROTECTED] wrote: I'm new to RT, so sorry if this is simple, but I didn't see it addressed on the wiki or the archive. We've just set up RT

Re: [rt-users] Default Ticket View

Found those, and it does seem to remember my preference between tickets, haven't tried logging out yet. Changing the default would be nice, but think I'll probably just end up rearranging the ticket view anyway. On Jan 3, 2008, at 2:58 PM, Bill Fischer wrote: Clicking the carrot (or up

Re: [rt-users] RT 3.6 requires two or three logins with firefox and IE

Alexandr, Thanks a bunch. We tried and it worked, of course. I'm wondering if a warning should be included for those ORACLE users to be aware of the need to for the exclusive session locking. That would save someone a whole bunch of time. Why was this not a problem with our 3.4.4 version?

[rt-users] MergeUsers Patch question

I installed the MergeUsers Extension from Jesse and then I noticed the patch that Dirk has put up on the mailing list. I tried to run the patch and it didn't work. Im pretty new to this and have never tried to use the patch command before. My question is should I be copying the Modify.html file

[rt-users] How to differentiate between tickets created via email vs ticket created using RT?

How to differentiate between tickets created via email vs ticket created using RT? Deepika. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract

[rt-users] SSL Error: RT+PostgreSQL

Dear All, I am installing RT-3.6.5 with PostgreSQL-8.1.10 (installed with OpenSSL-0.9.8g -self signed certificate) as the database. The installation before the 'make initialize-database' goes OK. When I do 'make initialize-database' I get the following error: ---start- [EMAIL PROTECTED]