Running RT 3.6.5 on a Fedora Core 6 server (mod_perl), which has been
working fine for months. Rebooted the server, which identified several
updates needing install:
Mar 20 02:04:19 Updated: perl.i386 5.8.8-12
Mar 20 02:04:26 Updated: samba-common.i386 3.0.24-11.fc6
Mar 20 02:04:32 Updated:
Hello!
2008/3/20, Bill Davis [EMAIL PROTECTED]:
Mar 20 02:04:19 Updated: perl.i386 5.8.8-12
Performed the listed updates, rebooted, and now find that I'm unable to
access RT, entering the normal URL gives just an empty blank page.
Reinstall Scalar::Util with CPAN or CPANPLUS shell.
--
Note: This is a second attempt to send this email after delivery failure
without a reason given for the first attempt.
Hello, I am currently testing Request Tracker in the hopes that it will
be the Issue Tracker system that the small company I work for will
settle with, to deal with support
Thanks ...
Running "make testdeps" reports everything found, including Scalar::Util
Running "cpan -i Scalar::Util" reports Scalar::Util up to date
Problem is still the same ...
Bill Davis
Alexandr Ciornii wrote:
Hello!
2008/3/20, Bill Davis [EMAIL PROTECTED]:
Mar 20 02:04:19
On Mar 20, 2008, at 11:37 AM, Bill Davis wrote:
Thanks ...
Running make testdeps reports everything found, including
Scalar::Util
Running cpan -i Scalar::Util reports Scalar::Util up to date
Problem is still the same ...
you need to force install it. RedHat builds Scalar::Util wrong by
Bingo ... that did it. Thanks to you both :-) ... I would have spent
all day trying to find that ...
Bill Davis
Jesse Vincent wrote:
On Mar 20, 2008, at 11:37 AM, Bill Davis wrote:
Thanks ...
Running make testdeps reports everything found, including Scalar::Util
Running cpan -i
4 seconds is still slow, but better than 100-400.
About your indexes. You can and I really suggest to delete the
following indexes on CGM table:
* DROP INDEX GrouMem ON CachedGroupMembers;
* DROP INDEX group1 ON CachedGroupMembers;
* DROP INDEX member1 ON CachedGroupMembers;
And instead create
Philip,
I received your email yesterday, so the failure notice you got didn't
stop your email from getting to the user's group.
I'm not sure what advantage you get from altering the way RT stores
it's replies. Both are part of ticket history and both have separate
rights
I have installed Dirk Pape's fork patch and just fork a new ticket in
this instance. I then resolve the original and everything is still
preserved.
Philip Haworth wrote:
Note: This is a second attempt to send this email after delivery
failure without a reason given for the first attempt.
Was just thinking about upgrading from 3.6.5-3.6.6
Was just wondering what happens to the changes I have made to files for rt?
For instance, I have made changes to:
/opt/rt3/share/html/Ticket/Elements/ShowPeople
Will I need to re-implement those changes or ??
Thanks in advance
Greg Evans
Greg,
Unfortunately, it looks like you made your edits directly to the
versions in the share folder. If you upgrade RT, you will overwrite you
customizations. I recommend taking a look at the wiki, specifically,
http://wiki.bestpractical.com/view/CleanlyCustomizeRT.
In summary, you
I just installed RT using the Fedora RPM...
Where can I get a list of post install steps? Right now it is installed but
I cannot load up the page and the database is not initialized...
Thanks.
___
From: Greg Evans [EMAIL PROTECTED]
Date: Thu, 20 Mar 2008 10:46:08 -0700
Subject: [rt-users] Quick question about upgrading
Was just thinking about upgrading from 3.6.5-3.6.6
Was just wondering what happens to the changes I have made to files for rt?
For instance, I have made
I have a RT 3.4.5 server (running on RHEL 4) that is heavily used and has
been in production for a couple of years now. It has held up very well
during this time, I have never seen any tickets, correspondence, or
anything go missing without an explanation, such as getting caught in a
spam
Is there any way that I could parse the subject line to look for specific
words, and based on those words, have a scrip change to a specific queue?
Thanks,
Laura
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Sent from the
Gary,
You could put your Custom Fields in Categories. That way, certain
categories have specific available choices of values distinct from each
other.If each Building value was a category, then each category could
have specific room values. Just a thought.
Kenn
LBNL
On 3/20/2008
Jim,
I'm not sure this is the same case, but I had a user who had this
happen. He had the habit of sending in email from outside RT and
therefore had to type in the ticket number. He typed in an incorrect
ticket number that went to another queue. Since this user had no rights
for
Is there any way that I could parse the subject line to look for specific
words, and based on those words, have a scrip change to a specific queue?
Hi Laura,
I have a scrip that does this. In the scrip, I have the following:
Condition: On Create
Action: User Defined
Template: Global Template:
Jim,
Sorry. In line 5 I meant he couldn't find.
Kenn
LBNL
On 3/20/2008 12:17 PM, Kenneth Crocker wrote:
Jim,
I'm not sure this is the same case, but I had a user who had this
happen. He had the habit of sending in email from outside RT and
therefore had to type in the
Todd,
Yep, I forgot to mention that. I don't use them myself for that very
reason. I'm waiting for the bugs to shake out on that one.
Kenn
LBNL
On 3/20/2008 12:24 PM, Todd Chapman wrote:
Keep in mind that RT's categories feature does not work will if the
values are not unique
Igrella,
Yep. Actually, the scrip would have a user-defined action, which
would be the code to check the type of transaction and if correct, check
for the value in the subject line and for each specific hit, set the
queue id to what you want in the Custom Action Clean up area.
Kenn
Hello all,
I have two custom fields: Building and Rooms
Example:
Building: Baldy, Capen, Clemens...
Rooms: Baldy 101, Baldy 102...Capen 1, Capen 5etc
If someone picks Baldy(from the Building custom field) is there anyway just
to display the baldy rooms in the Rooms custom field?
Keep in mind that RT's categories feature does not work will if the values
are not unique across all categories.
On 3/20/08, Kenneth Crocker [EMAIL PROTECTED] wrote:
Gary,
You could put your Custom Fields in Categories. That way,
certain
categories have specific available choices of
A quick search didn't come up with any previous conversations on this
topic... but it seems to me to be the sort of thing that *should* have
been discussed at some point in the past... so if I've missed
something a point is more than welcome.
Has anyone ever addressed the potential for
On Mar 20, 2008, at 4:06 PM, Matthew Pounsett wrote:
A quick search didn't come up with any previous conversations on
this topic... but it seems to me to be the sort of thing that
*should* have been discussed at some point in the past... so if I've
missed something a point is more than
Thanks Jesse!
Copied dhandler from package RT-3.7.80.tar.gz (html folder).
Works like a charm!
On Sun, Mar 16, 2008 at 10:48 PM, Jesse Vincent [EMAIL PROTECTED] wrote:
On Sun, Mar 16, 2008 at 10:45:48PM +0100, holland holland wrote:
Hello Jesse,
More recent versions of RT have a
Hi Folks,
Does anyone have a query or a script that can find users
in the database who aren't referenced by any tickets?
I'd like to find users who were created by spam who
are now candidates for shredding.
Regards,
-Chuck Boeheim
___
Does anyone have the RT::Timeline extension working with RT3.6.6?
My CPAN Install went great, and the timeline UI renders, but it throws
an xml error and displays no data on the timeline. Any suggestions?
Aaron
___
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