I am setting up my first new queue since upgraded to 3.8.1 and have run
into an odd issue.
The queue is setup, my user (SuperUser) can see it in Quick Search, can
open/view tickets, but the queue does not appear in the 'New Ticket In'
list of queues. Also when I select Basic on a ticket in the
On Fri, 03 Oct 2008 09:15:35 -0400, Todd A. Green [EMAIL PROTECTED]
wrote:
I am setting up my first new queue since upgraded to 3.8.1 and have run
into an odd issue.
The queue is setup, my user (SuperUser) can see it in Quick Search, can
open/view tickets, but the queue does not appear in
Is it possible to get search results with a sum of the TimeTaken values
from the Transactions table?
Our internal developers need to fill out time sheets each week. At the
moment this is labour intensive so I have been trying to work out a way
to pull the time out of the tickets for the
On 2 Oct 2008, at 23:56, JohannS wrote:
Sorry i was a bit quick on the trigger and found many posts on this,
but if
somebody could assist with 3.8.1 that would be very much appreciated.
I have found many too, and I've done what they all say to no avail.
I have:
1 - Created a Custom
that's odd.. maybe there's a bug in 3.6.3?
i have 3.6.7 here and all it sure refuses to let me create a ticket (not
quick-create, the standard one) without entering something in the mandatory
field(s).
although i am still logged in as root, still setting it up.. dunno if that
would change
After upgrading to 3.8.1 we are not able view any attachments. Only
thing we can see in the attachment is blank. Can any on help me on this.
RT version: 3.8.1
perl: 5.8.5
OS: Redhat Enterprise Linux 4WS
Regards
Murali
___
Hi,
I dont want RT to create new tickets ID if the subject message contains the
expression we used in our old helpdesk response software.
How can i do this?
Ignoring the messages with fetchmail? (is this possible?)
By script telling RT to not create an
Hi
I have recently installed RT 3.8.1 on a new machine (importing an older
database) and all seems fine except that I frequently get logged off
when I click on a link. Typically after a few seconds or so. Most
frequently when I click on a 'new search' lnk, but not exclusively.
I have cleared
it sounds to me like you're experiencing the common session storage issue... i
fixed it by enabling dist-stored sessions through apache in RT_SiteConfig.pm
rather than using mysql-stored ones. note that this doesn't actually fix the
problem per-se, but is actually a viable workaround if you
I had this problem with 3.8.1 but with a new install. I just re-ran
through the install and it corrected itself. I think if you upgrade
there might be a problem with the DB datatype for the session column, it
should be long-something... Try this:
i believe the fix mentioned changing the type from LONGTEXT to LONGBLOB...
-Original Message-
From: Auch, Benjamin [mailto:[EMAIL PROTECTED]
Sent: Friday, October 03, 2008 11:33 AM
To: Gabriel Cadieux; Ian Docherty; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RT logs me off
Hi Felipe,
If RT gets the message, it will always create the ticket, but you can use
an OnCreate scrip to delete it ( $self-TicketObj-SetStatus(Deleted) )
if the subject line meets your criteria. If you don't want a ticket to be
created at all, you probably need to keep it away from RT
Adam,
Assuming you are talking about a Ticket Custom Field, I have to ask
if you:
1) Applied the CF to a Queue and
2) Set the CF rights for the Groups that will be using the queue where
the Ticket CF is applied (ie. SeeCustomField and ModifyCustomField).
AssignCustomFields
On Fri, Oct 03, 2008 at 05:09:50PM +0100, Filipe José Silva Clemente wrote:
Hi,
I dont want RT to create new tickets ID if the subject message contains the
expression we used in our old helpdesk response software.
How can i do this?
Ignoring the messages with
On 3 Oct 2008, at 17:43, Kenneth Crocker wrote:
Adam,
Assuming you are talking about a Ticket Custom Field, I have to
ask if you:
1) Applied the CF to a Queue and
I have
2) Set the CF rights for the Groups that will be using the queue
where the Ticket CF is applied (ie.
Adam,
Question; are ALL users not able to see/modify this field or just
unprivileged users?
Kenn
LBNL
On 10/3/2008 9:48 AM, Adam Smith wrote:
On 3 Oct 2008, at 17:43, Kenneth Crocker wrote:
Adam,
Assuming you are talking about a Ticket Custom Field, I have to
ask if
Hi,
How can i append automaticaly the last user email message, to the helpdesk
answer to the user.
TIA,
Filipe
Portugal
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On Oct 3, 2008, at 10:40 AM, Matt Simerson wrote:
I can confirm this issue as we're seeing the same here.
We have two RT installs, both pointed at the same central database.
The old version of RT (3.4.2) works properly. If I route the email
messages to the new RT 3.8.1 server, then we
On Fri, 3 Oct 2008, Gabriel Cadieux wrote:
isn't the an upgrade process to change some stuff related to the DB schema
in order to accomodate the new installation/codebase when upgrading to 3.8?
Yes. I've seen this dicussion numerous times in the past and know it to be
an issue with following
isn't the an upgrade process to change some stuff related to the DB schema
in order to accomodate the new installation/codebase when upgrading to 3.8?
-gabe
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Matt
Simerson
Sent: Friday, October 03, 2008 12:40
I can confirm this issue as we're seeing the same here.
We have two RT installs, both pointed at the same central database.
The old version of RT (3.4.2) works properly. If I route the email
messages to the new RT 3.8.1 server, then we end up with corrupted
attachments.
I have checked my
i was sure there was some kind of script to be run to convert the tables or
something?
can someone please reference the info i'm talking about here?
thanks.
-gabe
-Original Message-
From: Duane Hill [mailto:[EMAIL PROTECTED]
Sent: Friday, October 03, 2008 12:50 PM
To: Gabriel Cadieux
On Oct 3, 2008, at 10:49 AM, Duane Hill wrote:
On Fri, 3 Oct 2008, Gabriel Cadieux wrote:
isn't the an upgrade process to change some stuff related to the DB
schema
in order to accomodate the new installation/codebase when upgrading
to 3.8?
Yes. I've seen this dicussion numerous
I've been trying to fix toptabs so that they're been shown but no luck.
While i've read in the mailing archive for some issues with left nav bar
missing, there seems to be nothing wrong with the 3.6.4 version!
I've compared /usr/local/share/request-tracker3.6/html/Elements/Tabs with a
working
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