could be sendmail?
On Wed, Dec 17, 2008 at 4:11 PM, Robert Munsch wrote:
> I can't seem to get a reply sent out to requestors when a ticket is
> Resolved. The dropdown defaults to Comment, yes, but even when I choose
> Reply To , Requestor doesn't get it. Others do: Admincc, frex,
> gets notif
Stephen,
Here's another interesting test result; I had this same user create a
ticket in MY queue, which allows any privileged user the "SeeQueue" and
"CreateTicket" rights. Then I had this person create a ticket in his own
queue, make himself owner and then try to move it to my queue,
The way we did this in 3.6 (though, ironically, I don't really like
top-posting...) was to create a
local/html/Elements/MessageBox
that differed from the original via the following patch. (I believe
this took care of the cursor too, if it doesn't, let me know and I'll
look up how we did that
Hi,
Is there something simple I can set that permits
1. Text entered in a Reply or Comment to be inserted at the top of the
text box (above any quoted text)?
2. RTFM articles inserted at the top of the text box, again to be
above any quoted text?
Is there a simple config option in RT I'm mi
I've been able to get Asset Tracker working fairly well in RT 3.8.1, but
Asset Shredder returns the following error when trying to wipeout assets:
Can't locate object method "SetResolvers" via package
"RT::Shredder::Plugin::Assets" at
/opt/rt3/share/html/Admin/Tools/Shredder/index.html line 152.
I
I can't seem to get a reply sent out to requestors when a ticket is
Resolved. The dropdown defaults to Comment, yes, but even when I choose
Reply To , Requestor doesn't get it. Others do: Admincc,
frex, gets notified when I choose 'requestors and Adminccs," but
Requestor doesn't.
I tried scri
On Wed, 17 Dec 2008 15:22:24 -0500, Kenneth Crocker
wrote:
> Stephen,
>
>
> I tried the following tests:
>
> 1) added rights to the first group for target queue. No Joy.
> 2) tried to have owner move ticket to a queue that allowed any
> privileged user to "CreateTicket". Also
Stephen,
I tried the following tests:
1) added rights to the first group for target queue. No Joy.
2) tried to have owner move ticket to a queue that allowed any
privileged user to "CreateTicket". Also no joy.
I'm dumbfounded. He IS a privileged user or I wouldn'
Stephen,
It merely says "Permission denied". I was looking at the groups he is
in and found that he is in two groups. The first one (Alphabetically) is
not allowed to create tickets in the target queue, but the second is. He
already is the ticket owner and has "ModifyTicket" rights. I
Ruslan,
I just noticed you fixed my wiki access when I wasn't looking. I went
ahead and changed the ClickableLinks entry thusly:
http://wiki.bestpractical.com/view/ClickableLinks
If any extra set(s) of eyes could check it for errors, typos, or
outright lies, I'd appreciate it.
Than
Hi-
The problem persists after checking my schema and a few perl modules.
I'm using the mailgate with httpS and I get intermittent segfaults from
mason/apache and the promail logs show 500 errors. I found another
thread that talked about mailgate causing segfaults and noauth disabled.
I'm not
The issue only happens with content that its stored in the database
SQL> select * from nls_database_parameters where
parameter='NLS_CHARACTERSET';
PARAMETER VALUE
--
NLS_CHARACTERSET WE8ISO8859
Sean,
RTx::Calendar has no concept of assets, just tickets. It could certainly be
added by a sufficiently motivated individual. :)
-Todd
On Wed, Dec 17, 2008 at 4:20 AM, Sean wrote:
> Hi,
>
> I have 2 custom fields in Asset tracker, a project start date & end date.
> Each server has this field
On Wed, Dec 17, 2008 at 12:12:51PM -0430, Eliezer E Chávez wrote:
> Hi All
>
> I installed RT as a solution to remove Remedy's AR in my company, but i'm
> having some troubles displaying spanish accented characters like á é í ó ú
> or ñ, so, if anybody has any ideas, will be very appreciated
>
>
Emmanuel Lacour wrote:
> On Wed, Dec 17, 2008 at 01:42:23PM +, Mike Peachey wrote:
>>
>> Pretty useless I'm afraid. No idea what would be different between 3.8.1
>> and 3.8.2 that would break the password check.. assuming the password it
>> correct.
>>
>
> Mike, I just ran into the same bug. T
Hi All
I installed RT as a solution to remove Remedy's AR in my company, but i'm
having some troubles displaying spanish accented characters like á é í ó ú
or ñ, so, if anybody has any ideas, will be very appreciated
My install is
Solaris 10 SPARC
Perl 5.10
RT 3.8.1
Oracle 10.2.4
Best Regards,
Ruslan Zakirov wrote:
> Start from SELECT * FROM ACL WHERE RightName = 'OwnTicket'; Check
> objects in the list may be there are some relevant details.
>
>
>> Kevin Murphy wrote:
>>
>>> I just upgraded from RT 3.6.6 to 3.8.1 on Mac OS X Server 10.4.11, using
>>> PostgreSQL 8.3.5.
>>> Creati
On Wed, Dec 17, 2008 at 01:42:23PM +, Mike Peachey wrote:
>
>
> Pretty useless I'm afraid. No idea what would be different between 3.8.1
> and 3.8.2 that would break the password check.. assuming the password it
> correct.
>
Mike, I just ran into the same bug. The problem is with the code o
Yeah, the password is correct. If I put an incorrect one in, it displays
the exact same message.
Anything else I can do to give you somethign useful to work with?
Auth change in the changelog for 3.8.2 is this:
* A new callback for successful login via WebExternalAuth [sartak]
-Original Mes
Alex Young wrote:
> Hi Mike.
>
> Rt.log contents:
>
> [Wed Dec 17 13:36:28 2008] [error]: Working around bug in RT and
> reloading RT::User
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu
> th/autohandler/Auth:12)
> [Wed Dec 17 13:36:28 2008] [debug]: $pass defined (Cor
Hi Mike.
Rt.log contents:
[Wed Dec 17 13:36:28 2008] [error]: Working around bug in RT and
reloading RT::User
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAu
th/autohandler/Auth:12)
[Wed Dec 17 13:36:28 2008] [debug]: $pass defined (CorrectPasswordHere),
Running IsPasswor
Alex Young wrote:
> Really? It seems to be working for me? I have successfully logged in
> using several LDAP users and haven't found any faults yet.
>
> Rt.log isn't showing any errors,
Because you're not calling any LDAP/ExternalAuth code..
>
> Is there a better way for me to fix this then?
Really? It seems to be working for me? I have successfully logged in
using several LDAP users and haven't found any faults yet.
Rt.log isn't showing any errors, but does show a warning:
[Wed Dec 17 13:03:29 2008] [warning]: Use of uninitialized value $_[4]
in join or string at /usr/local/share/per
Alex Young wrote:
> I ran into a problem while upgrading RT3.8.1 to 3.8.2 RC1.
>
> If you install RT3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01 you won't
> be able to login and ExternalAuth contains a bug fix that is now
> included in RT3.8.2.
>
> If you receive this problem delete/rename the fo
I ran into a problem while upgrading RT3.8.1 to 3.8.2 RC1.
If you install RT3.8.2 RC1 and RT-Authen-ExternalAuth 0.07_01 you won't
be able to login and ExternalAuth contains a bug fix that is now
included in RT3.8.2.
If you receive this problem delete/rename the following file:
/opt/rt3/local/plu
Hi,
I have 2 custom fields in Asset tracker, a project start date & end date.
Each server has this field.
I also have RTx::Calendar installed, and it works great for tickets, but
does not work at all with Assets. I want to be able to query the AT database
for the start and end dates, and put the
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