Hello Gurus,
We have recently upgraded to RT 3.8.2. After the upgrade we are seeing
issues with email attachements. Whenever we reply from RT attaching a
file, we are seeing the attachment contents as the body of the reply
email,also we are seeing body text coming as an attachment to the same
Hi Jim,
Shredder needs a directory to write dumps to. Please check that you
have span class=file-path/usr/local/rt/var/data/RT-Shredder/span
and it is writable by your web server.
Looks to me as though that should work:
# ps -ef | grep apache
...
Dear RT Users,
during the last time more and more users told me about a strange problem with
our Setup - in short: depending on the connected Webserver, they cannot see all
Queues!
Setup:
1 x Database ( MySQL 5.0.67 )
2 x Webserver ( Apache, FastCGI ) Server 2 is a clone/copy of Server 1
2 x
Yes, I have seen this. I emailed the list last month about it.
http://www.gossamer-threads.com/lists/rt/users/83156
It only happens when the WYSIWYG editor is enabled.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Hi all
I have setup the http data collection but it’s not adding any data to my
/share/rrd/snmp/ folder , I have a feeling I screwed something up with my
regex statement, could someone please have a look at it and point me in the
right direction?
The page I’m pulling the data from looks like
OOPS !!!
Sorry, I posted in the wrong place please ignore my mail
b-boy wrote:
Hi all
I have setup the http data collection but it’s not adding any data to my
/share/rrd/snmp/ folder , I have a feeling I screwed something up with my
regex statement, could someone please have a look
Hi,
Is it possible to change the subject color too?
If we have a ticket with a reply the color of the status column changes but I
want the subject column also changes to the same color. Is this possible?
TIA,
Filipe Clemente
Portugal
-Original Message-
From:
Hi all
Sometime I created some ticket with Start in the futur. And I would like to
make «My Ticket» don't show me those tickets until the starting date.
How can I make search with
Start «today»
in «My_ticket» search ?
Regards.
--
Albert SHIH
SIO batiment 15
Observatoire de Paris
Le 09/03/2009 à 14:48:07+0100, Albert Shih a écrit
Hi all
Sometime I created some ticket with Start in the futur. And I would like to
make «My Ticket» don't show me those tickets until the starting date.
How can I make search with
Start «today»
in «My_ticket» search ?
I
Yes, I mean the background for that cell
-Original Message-
From: Filipe José Silva Clemente
Sent: segunda-feira, 9 de Março de 2009 14:54
To: 'Daniel Cook'
Subject: RE: [rt-users] colorize status
Yes, i mean the background for that cell.
-Original Message-
From: Daniel Cook
I want to report on time worked in a given time range. Think billing out for
time spent working on tickets.
I've got a saved search in the dashboard, and I added the time worked query.
However I can't seem to find a way to have the query update with the time that
the dashboard interval is on.
Sorry...
This is my RT-Authen-ExternalAuth configuration in RT_SiteConfig.pm, i
just wondering if you take a look and tell me if something is wrong...
regards!
On Mon, Mar 9, 2009 at 2:26 PM, Eliezer E Chávez
eliezer.cha...@gmail.com wrote:
#
# External Authentication Configuration
Hi,
Try this in the prep code and test it out :
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $cf_obj = RT::CustomField-new($RT::SystemUser);
my $queue = RT::Queue-new($RT::SystemUser);
my $OCFvs = new RT::ObjectCustomFieldValues($RT::SystemUser);
my $createrObj =
In our environment, we have users spread over 50 locations. To make it
easier for the engineers, in our current 3.6.3 environment, I made a
local copy of ShowUserEntry that changed:
%$User-Name%
% if ($User-EmailAddress $User-EmailAddress ne $User-Name)
Eliezer E Chávez wrote:
Sorry...
This is my RT-Authen-ExternalAuth configuration in RT_SiteConfig.pm, i
just wondering if you take a look and tell me if something is wrong...
Delete the above.
Set($WebExternalAuth , '1');
Set($WebFallbackToInternalAuth ,'1');
Mike Peachey wrote:
Delete the above.
I meant below.
--
Kind Regards,
__
Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
At the bottom of the ticket metadata box there is a rather large empty
space. As you can see from this screenshot, there are several millimeters
of space between the bottom of the People sub-box of Ticket metadata
and the bottom of the Ticket metadata box itself:
I apologize if this seems like a simple question, I'm relatively new
to Request Tracker and have search the web for a resolution, but have
not had any success and I'd like to consider myself somewhat
intelligent. How can I get RT to email the CC contacts on reply,
either by a reply via
Mike:
This is the debug log...
[Tue Mar 10 00:24:18 2009] [debug]: You've enabled GraphViz, but we
couldn't load the module: Can't locate GraphViz.pm in @INC (@INC
contains: /opt/rt/bin/../local/lib
/opt/rt/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt/bin/../lib
Hi all,
I've been adding an managing users through RTs web interface without
problem. These users have all had email ID's
of the form username.dept.univ.edu
Recently, we've had to give RT access to personnel from central campus
who have email ID's of the form username.univ.edu. However,
This happens on our site too. Ususally just means they have been auto
created as a user on the RT instance when emailing through a request. In
the Web Interface instead of creating a new user just search for their email
address and update the existing user.
*Regards,*
*Aaron Guise
027 212 6638
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