Charles Kugelman wrote:
Thanks for your response Jesse.
The answer that I received from the guy who manages the VM is as
follows:
Snapshots are created for the backup process but they are removed
immediately after it is finished
I've confirmed that the issue is reproducible by simply
hi,
same for me. when i insert Ical link to thunderbird, nothing goes wrong.
feed/ICS seems to be valid. but i can't see ticket.
not ticket link i see on online calendar.
does any one have calendar ICS/feeds work? any solution?
i'm using RT 3.6.7.
regards,
Greg Evans wrote:
Same thing here,
Hi RT Gurus,
i'm searching for a possible way to easily move a ticket from a fixed Queue A
to a fixed Queue B without using the Basics Menu and Dropdown from the normal
ticket editing view, i have to move tickets with a single click on a link from
queue a to queue b where both queues are fixed.
Hi Torsten
Hi RT Gurus, i'm searching for a possible way to easily move a ticket
from a fixed Queue A to a fixed Queue B without using the Basics
Menu and Dropdown from the normal ticket editing view, i have to move
tickets with a single click on a link from queue a to queue b where
both
Hi folks,
I'm trying to use RT::Client::REST to connect our internal provisioning
database (on a different server) to our RT 3.6.4 instance... I can
create tickets, but I also want to set a custom field with a circuit
reference. Tickets in the queue in question have three CFs - SLA, CBUK
and
Thank you very much, that did the trick!
I should have read the UPGRADING.mysql more carefully...
Best regards,
Tobi
Tom Lahti schrieb:
Now we try to get our old database from 3.6.1 into the new instance of RT.
The dump imports into mysql 5.0.26 and the update-script works without
Where is the access control to enable a reminder to be set for a user?
I have a queue where someone is explicitly set as the admincc and
owner, but in the reminders area their name doesn't show up, although
all the watchers who are assigned on the queue level do show up. If
they are in the
My RT is sending cc mails on ticket creation, but it is not replying to the
requestor
In my RT log I see the following messages:
[Thu Apr 09 09:20:15 2009] [error] [client 10.0.0.147] FastCGI: server
/opt/rt3/bin/mason_handler.fcgi stderr: [Thu Apr 9 16:20:14 2009] [info]:
Hi Jason;
Is the ticket showing a requestor (in the People section) ??
Have you a global scrip On Create AutoReply to requestor on Create ?
Have you a global scrip On Correspond Notify Requestors or On Correspond
Notify Requestors and CCs ??
Regards;
Roy
http://www.vialtus.com/disclaimer.html
On Wed, 08 Apr 2009 17:36:08 -0700, Nick Kartsioukas
change+lists...@nightwind.net said:
my $cf = RT::CustomField-new( $RT::SystemUser );
$cf-LoadByName( Name = 'createdbyemail' );
$self-TicketObj-AddCustomFieldValue( Field = $cf, Value = 'yes' );
return 1;
Got it. Should be double-quotes
On Thu, Apr 9, 2009 at 14:15, Ken Crocker kfcroc...@lbl.gov wrote:
Torsten,
I have a question? What the distinction between a fixed Queue and
one that isn't?
He means the button will always be moving tickets to the same queue.
___
I will be out of the office starting Thu 09/04/2009 and will not return
until Tue 14/04/2009.
I'am out of office between 09/04/2009 and 14/04/2009. Mail is not
forwarded.
*
Nota : Les informations contenues dans ce message sont
exclusivement
AAAH! THanks.
Kenn
LBNL
On 4/9/2009 12:32 PM, Jerrad Pierce wrote:
On Thu, Apr 9, 2009 at 14:15, Ken Crocker kfcroc...@lbl.gov wrote:
Torsten,
I have a question? What the distinction between a fixed Queue and
one that isn't?
He means the button will always be moving tickets
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