Ruslan Zakirov wrote:
Could you please add something like that to that code, before for loop:
use Data::Dumper;
warn INC: . Dumper \...@inc;
warn local lib path: . $RT::LocalLibPath;
Then stop/start server. In apache's error log you should see this
entries. This can help us debug issue.
Hi all ,
I found on this URL :
http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede2107b146100b159259d7
how to do this following this doc Thu Feb 05 13:22:47 2009 (12.6k) by guest
http://rt3.fsck.com/Ticket/Attachment/108469/52164/rt-trunk-customfields-date.patch,
but since i
On Thu, May 28, 2009 at 12:32:15PM +, hanane ourdani wrote:
Hi all ,
I found on this URL :
http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede2107b146100b159259d7
how to do this following this doc Thu Feb 05 13:22:47 2009 (12.6k) by guest
I am embarrassed to admit it and apologize for wasting your time... as I
was not paying attention to detail (which can get a sysAdmin into
trouble), I misunderstood how this callback worked.
I thought this callback put functionality back to the way SimpleSeach
worked in 3.6.6. Instead, it add
On Thu, May 28, 2009 at 11:06, Jeff Lucas jlu...@eagleinvsys.com wrote:
I am embarrassed to admit it and apologize for wasting your time... as I
was not paying attention to detail (which can get a sysAdmin into
trouble), I misunderstood how this callback worked.
RTFM, words to live by :-P
I
Hi there, at our company there's a group of people who get preferential
treatment because they're top sales guys, and in order to make it easier on
our helpdesk techs, I'd like to have their tickets be prioritized
automatically based on membership to a group.
I'm not sure how to do a check for
Thanks Kevin I think that did the trick. I looked at the CPAN page for
this module and it referred to sa...@bestpractical.com of all places.
I've never figured out that code checkout so far so I appreciate your
help.
-Tim
-Original Message-
From:
We found a single ticket where comments/replies are not getting appended
to the ticket, but they get sent out via email just fine.
This is not a permissions issue as other tickets in the same queue are
fine, plus the comments/replies get emailed out correctly. Just nothing
further happens to
Just finished working on something very similar , I am guessing the top
sales guys would be the one creating a ticket, if this is the case you
can do a scrip:
my $CreatorObj = $self-TicketObj-CreatorObj ;
my $org = $CreatorObj-GroupMembership ;
if ( $org eq 'The group you need') {
Whats in the database for this ticket (Transactions and Attachments
tables), it maybe an ugly character in an early attachment stopping the
history of being displayed??
Regards;
Roy
John Arends wrote:
We found a single ticket where comments/replies are not getting appended
to the ticket,
I did some poking around in the database and couldn't find anything
obvious, but what you suggest is my theory. It's probably something in
the Attachments table since there isn't a whole lot of data stored in
the Transactions table as best as I can tell.
I looked at the HTML of the page (view
This worked exactly right. I used =~ instead of eq, and otherwise just cut
and pasted your code. Thank you so much!!
-S
On Thu, May 28, 2009 at 12:02 PM, Raed El-Hames r...@vialtus.com wrote:
Just finished working on something very similar , I am guessing the top
sales guys would be the one
Hi,
I have a RT 3.8 system. When an user write a comment or reply, the line space
is always doubled. Anyways to fix that? Thanks!
Michael
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On May 28, 2009, at 4:14 PM, Michael Mai wrote:
I have a RT 3.8 system. When an user write a comment or reply, the
line space is always doubled. Anyways to fix that? Thanks!
Upgrade to 3.8.3
It was one of the RichTextEditor config options that wasn't well
documented
and I finally found
Thanks, Kevin. So if I upgrade to 3.8.3, the problem will be fixed or there
will be options for me to change the setting?
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, May
On May 28, 2009, at 4:46 PM, Michael Mai wrote:
Thanks, Kevin. So if I upgrade to 3.8.3, the problem will be fixed
or there will be options for me to change the setting?
If you upgrade to 3.8.3 the RichText editor will only generate br
when hitting enter. There are no config options for
Kevin, I'm not seeing that behavior. I've upgraded to 3.8.3 and when using
the RichText editor, I still get /p generated when hitting 'enter'.
Basically, everything is double-spaced. Nor can I find a way to change
that behavior in preferences, in the settings when editing an individual
ticket,
I don't think that it's possible without hacking. May be patches
Emmanuel wrote to add date custom fields to RT have this feature.
On Wed, May 27, 2009 at 9:19 PM, hanane ourdani
hanane.ourd...@gmail.com wrote:
Please is there someone who can tell me how can i do this.
Thank you,
--
On May 28, 2009, at 5:43 PM, jmose...@corp.xanadoo.com wrote:
Kevin, I'm not seeing that behavior. I've upgraded to 3.8.3 and
when using
the RichText editor, I still get /p generated when hitting 'enter'.
Basically, everything is double-spaced.
Sounds like your upgrade didn't take or you
Kevin, clearing the browser cache worked. I now see single spacing using
both IE8 and Firefox 3.0.10 when editing via the RT editor.
Thanks!
James Moseley
Kevin Falcone falc...@bestpractical.com wrote:
Sounds like your upgrade didn't take or you have cached JS
I see the behavior I
Hi,
http://rt3.fsck.com/Ticket/Display.html?id=8721
http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede21
results=915934c49ede21
When the above link as an example is clicked it opens up the login page for
viewing the ticket.
How can I achieve that type of working?
Hello Kevin,
Could you please let me know which are those files to be edited for this
feature as even I tried to edit the same but unfortunately could not get it.
Also if possible can you test another thing?
When a ticket is created, we get a correspondence mail stating the ticket
subject owner
Simple. You get one notification for being the owner. You get
another for being a watcher of the queue, which is the Bcc message.
There's no way to avoid that I've found.
On May 20, 2009, at 12:53 PM, Fran Fabrizio wrote:
We have an older RT install, version 3.6.4. I've been noticing
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