Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as you.
But for my unpleasant surprise, a user who only has
- ShowConfigTab global right for himself.
- ShowAprovalsTab global right for Privileged users. And
- CreateTicket and SeeQueue in some queues as
Hi Kevin!
Da: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Kevin Falcone
Inviato: giovedì 4 giugno 2009 16.31
A: RT Users
Oggetto: Re: [rt-users] a couple bugs in RT 3.8.3
On Jun 4, 2009, at 8:44 AM, Guadagnino Cristiano wrote:
Just a
Thanks, Ruslan.
I've checked the release notes for 3.8.3 and I'm
can't see this fix. Can anyone confirm if it is actually in there.
Regards,
Maria
At 16:27 04/06/2009, Ruslan Zakirov wrote:
I think it's been fixed in 3.8.3
On Thu, Jun 4, 2009 at 7:05 PM, Maria Quinn m...@mariaquinn.com
Hello world,
Does anyone know of a way to capture an image from a screen capture and
inserting it into a ticket. I'm thinking of something like the Jira
method
(http://www.atlassian.com/software/jira/docs/v3.13.4/screenshotapplet.ht
ml). Admittedly a user could PRINTSCREEN, open Paint-like
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos Garcia Montoro wrote:
Hi Kenn, hi everybody,
Thank you for your answer. I was expecting the same behaviour as
you. But for my unpleasant surprise, a user
Guadagnino Cristiano wrote:
Hi Kevin!
Da: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Per conto di Kevin Falcone
Inviato: giovedì 4 giugno 2009 16.31
A: RT Users
Oggetto: Re: [rt-users] a couple bugs in RT 3.8.3
On Jun 4, 2009, at 8:44
Yes. Everyone who is allowed to ShowConfigTab can modify the global RT
at a glance, modifying other's homepage. I find it ugly...
Carlos
Jo Rhett wrote:
Are you sure it's the global RT At a Glance? It seems everyone can
modify it for themselves...
On Jun 5, 2009, at 12:55 AM, Carlos
Beachey, Kendric wrote:
I'm working on an upgrade from 2.0.11 to 3.6.5 (that's what the admins
gave me) and getting all the pieces in place.
Sometimes our users include urls in their replies, and our old 2.0.11 RT
automatically turns these into clickable hyperlinks. The new one is not
Hi,
Some time ago I upgraded from 3.2.x to 3.8.2 and from MySQL 3.x to
5.0.45. This went smoothly but I somehow managed to do it *without*
using the infamous upgrade-mysql-schema.pl. I *did* run
`rt-setup-database --dba root --prompt-for-dba-password --action
upgrade` (also without problems).
So
Hi Drew,
Da: Drew Barnes [mailto:barne...@ucrwcu.rwc.uc.edu]
Inviato: venerdì 5 giugno 2009 14.34
A: Guadagnino Cristiano
Cc: RT Users
Oggetto: Re: [rt-users] R: a couple bugs in RT 3.8.3
Well, there's not much more I can say.
I have set the HomePageRefreshInterval variable in RT_SiteConfig
Hi,
Scríobh David O'Callaghan:
Some time ago I upgraded from 3.2.x to 3.8.2 and from MySQL 3.x to
5.0.45. This went smoothly but I somehow managed to do it *without*
using the infamous upgrade-mysql-schema.pl. I *did* run
`rt-setup-database --dba root --prompt-for-dba-password --action
On Fri, Jun 05, 2009 at 02:23:50PM +0100, David O'Callaghan wrote:
Hi,
Scríobh David O'Callaghan:
Some time ago I upgraded from 3.2.x to 3.8.2 and from MySQL 3.x to
5.0.45. This went smoothly but I somehow managed to do it *without*
using the infamous upgrade-mysql-schema.pl. I *did*
Hi all
I need expert opinion regarding either i have to modify templates or
config file or both for my text/html problem?
Rana Tanveer
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All,
I have just installed RT 3.8.3. It is essentially a default install, except
I am using ExternalAuth to authenticate my users via ldap.
If I log into RT as the local account, I see a dashboard, and I can create a
ticket in any queue. However, if I log into the web interface
Hi,
I need to modify and /or add new entries to the Status field in a ticket. Where
can I make these changes?
Cheers,
MM
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Commercial
Lander, Scott wrote:
All,
I have just installed RT 3.8.3. It is essentially a default
install, except I am using ExternalAuth to authenticate my users via ldap.
If I log into RT as the local account, I see a dashboard, and I can
create a ticket in any queue. However,
I just upgraded to 3.8.3 but the error is still appearing in
/var/log/messages.
I'd be grateful for any other suggestions.
Thanks
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Ruslan,
That's a good suggestion. In fact, I'm going upstairs to talk to my
guy who is building our new DEV environment in a few minutes. We're
going to start by installing 3.8.3 in that environment, so these ideas
will make for good testing scripts. OH! I reserve the right to recall
you
James,
We use SNAGIT (TechSmith). It creates an object that we can put
into any WORD document and therefore is easy to include in any word.doc
attachment.
Kenn
LBNL
On 6/5/2009 2:59 AM, James Bromberger wrote:
Hello world,
Does anyone know of a way to capture an image from a screen
Carlos,
I'm with Jo on this one. We are on 3.6.4 and I have over 100 users
and the majority of them do /*NOT*/ have the ShowConfigTab right yet
they /*ALL*/ can modify their RT at a Glance settings.
Kenn
LBNL
On 6/5/2009 3:13 AM, Jo Rhett wrote:
Are you sure it's the global RT At a
Per AT 1.2.3’s AT_Config.pm file…
snip
# {{{ Miscellaneous AT Settings
# You can define new statuses and even reorder existing statuses here.
# WARNING. DO NOT DELETE ANY OF THE DEFAULT STATUSES. If you do, RT
# will break horribly.
@ActiveStatus = qw(production development qa dr
On Jun 5, 2009, at 6:21 AM, Guadagnino Cristiano wrote:
Thank you very much Drew for the additional information.
I have now set it to 120 and restarted Apache. Unfortunately, this
didn't achieve the expected result. The behaviour is the same as
before.
Is RefreshHomepage a
To list,
I've asked this before, but no doubt, didn't word it correctly. I'm
trying to get RT to display a message from a scrip that executes.
What I have is a scrip that changes the Ticket Status back to it's
previous setting because a CF isn't set at all. Mandatory doesn't work
Thanks, guys...I¹ve uploaded a new ForkTicket that eliminates this error (at
least for me) in RT 3.8.3. I need to work on getting it into CPAN, but in
the meantime you can download it from
http://www.letu.edu/people/markroedel/RT-Extension-ForkTicket-0.2.tgz
--
Mark Roedel
Webmaster
In playing with themes under 3.8, I set my account to use the 3.6
theme, as an experiment. Now I can't figure out how to get the web2
theme back.
Thanks.
Steve
--
Steve Sizemore steve (at) ls.berkeley.edu, (510) 642-8570
Unix System Manager
Dept. of Mathematics and College of Letters and
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