Hi all,
Sorry to reply to my own post, but I've had no reply, and am wondering
if I'm asking a really stupid question, or something obvious.
Please let me know if this is the case, as I can't figure it out myself :(
Woody.
Woody - Wild Things wrote:
Hi all,
I have an issue with the links
Okay, I'll try asking again :)
Is there any way, in 3.6.3, to get child links in search results to
show ticket names (and status?) instead of just ticket number
Currently the child tickets are shown using the __Children__ token, is
there a way to get that to show names?
Thanks
David
Hi,
I have same problem in RT3.8.2. a RTFM2.4.2
Did this problem solved in RT3.8.3?
Thank
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Hello everybody,
I've got RT 3.6.6 in production and I would like to upgrade only the DB
schema to 3.8.4. Is it possible ? If yes, how can I do that ?
Thanks for your help.
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View this message in context:
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On Jun 26, 2009, at 8:15 AM, Adriena Šišková wrote:
I have same problem in RT3.8.2. a RTFM2.4.2
Did this problem solved in RT3.8.3?
You don't say what problem you were experiencing.
RTFM 2.4.2 requires RT 3.8.3 in order to expose RTFM
in the SelfService UI.
-kevin
On Jun 26, 2009, at 2:59 AM, Woody - Wild Things wrote:
Sorry to reply to my own post, but I've had no reply, and am wondering
if I'm asking a really stupid question, or something obvious.
Please let me know if this is the case, as I can't figure it out
myself :(
You have to locally
I have the new install of RT. When a new ticket is created, we get a
response from RT which has a reply-to field set as 'fds...@ ; can anyone
tell where this setting is comming from?
In the RT_SiteConfig file we have set the correspondAddress as follows.
Set($CorrespondAddress,
David,
I've not been able to do that with RT Query. That's not to say it can't
be done. For those type of queries, I use SQL so I can get comments , etc.
Kenn
LBNL
On 6/26/2009 5:22 AM, David Donachie wrote:
Okay, I'll try asking again :)
Is there any way, in 3.6.3, to get child links in
On Jun 22, 2009, at 12:23 PM, Geoff Roberts wrote:
Hi,
Does anyone know if it is possible to create tables in RTFM Wiki
custom
fields? I am using RTFM 2.4.1.
I've tried the standard |, but they don't seem to work.
If not, is it possible/relatively easy to change the Wiki
On Jun 25, 2009, at 7:21 PM, Roderick A. Anderson wrote:
Anyone one have a set of instructions (I've looked at and tried the
wiki, read the Harrier book for some background, and tried several
configurations) for setting up RT to _process_ the custom fields out
of
an email.
CentOS 5.3
Kevin Falcone wrote:
On Jun 25, 2009, at 7:21 PM, Roderick A. Anderson wrote:
Anyone one have a set of instructions (I've looked at and tried the
wiki, read the Harrier book for some background, and tried several
configurations) for setting up RT to _process_ the custom fields out
of
an
Hi
I found the wiki page on the API at
http://wiki.bestpractical.com/view/REST and I have looked at the CLI
page and played with the CLI interface.
It seems to me that the REST API is missing a lot. For example I don't
see any way of adding an attachment through the REST API. Is this a
RT 3.8.1 - I am trying to write a scrip that sends notification to
adminCCs when a ticket is merged. My user-defined condition is:
my $txn = $self-TransactionObj;
return 0 unless $txn-Type =~ /^AddLink$/i;
return 0 unless $txn-Field =~ /^MergedInto$/i;
... etc etc ...
return 1
However it seems
Justin
Have a look at the difference between TransactionCreate and
TransactionBatch for your scrip. I think you want TransactionBatch.
By default RT does not enable the TransactionBatch stage, you have to
turn it on with the
Set($useTransactionBatch, 1);
in your config file.
Regards
Ian
Roderick A. Anderson wrote:
Anyone one have a set of instructions (I've looked at and tried the
wiki, read the Harrier book for some background, and tried several
configurations) for setting up RT to _process_ the custom fields out of
an email.
Turns out it was a mistake on my part. I
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