[rt-users] Export deployment data

Hi all, First, I sorry because my RT is in spanish, so I don't know if deployment (in this case) means despliegue. I write you because I want to export this data for writing in a document of MS Word. Only I want to write the information of an incident. Anyone idea? Thanks a lot!! Att,

[rt-users] Recommended approach for scripted setup of canned searches, etc?

I'm looking to try to capture and run as much configuration from the command-line as possible for RT rollout. One of the things I'd like to be able to do is to pre-prepare some group-visible saved searches; and, ideally, to do a bit of setup on a user's default home page to run these and show

[rt-users] An alternative to SeeQueue?

I'm in a situation where I've a large number of users in various groups. I'd like them to be operating with some transparency, which translates into users, by default, being able to look to see what's going on in other queues than the ones they operate in on a daily basis, should they need to.

[rt-users] list unprivileged users

Hello, Has someone a config option, or AddOn for RT 3.8.2 that would allow to list ALL existing (including unprivileged) users via the gui, in Admin/Users/index.html or anywhere else ? I can do it with the Shredder, but it's quite dangerous ! and I don't want to let access to the staff using

[rt-users] RT Auto Create users

Hi, Is it possible to disable the auto creation of users by email or login? I want to just let registered users to open ticket by mail. Is it possible? Thanks in advance. -- Sergio Roberto Charpinel Jr. ___

Re: [rt-users] An alternative to SeeQueue?

On Fri, 18 Sep 2009, jan.gr...@bristol.ac.uk wrote: I'm in a situation where I've a large number of users in various groups. I'd like them to be operating with some transparency, which translates into users, by default, being able to look to see what's going on in other queues than the

Re: [rt-users] Recommended approach for scripted setup of canned searches, etc?

On Fri, Sep 18, 2009 at 01:35:58PM +0100, jan.gr...@bristol.ac.uk wrote: I'm looking to try to capture and run as much configuration from the command-line as possible for RT rollout. One of the things I'd like to be able to do is to pre-prepare some group-visible saved searches; and,

Re: [rt-users] list unprivileged users

On Fri, Sep 18, 2009 at 03:18:33PM +0200, mailinglists wrote: Hello, Has someone a config option, or AddOn for RT 3.8.2 that would allow to list ALL existing (including unprivileged) users via the gui, in Admin/Users/index.html or anywhere else ? I can do it with the Shredder, but it's

Re: [rt-users] RT Auto Create users

On Fri, Sep 18, 2009 at 12:01:26PM -0300, Sergio Charpinel Jr. wrote: Is it possible to disable the auto creation of users by email or login? I want to just let registered users to open ticket by mail. Is it possible? Don't grant Everyone and Unprivileged CreateTicket -kevin

[rt-users] Attachment issues

I posted a few days back, but didn't get a response. Can anyone point me in the right direction here? RT 3.8.2, PERL 5.10.0; MySQL 5.x; Fedora 10 I have followed the instructions in UPGRADING.mysql (although I did so *after* the fact; my RT was installed via yum/RPM). Images, PDFs all seem to

[rt-users] rt 3.8.4 case sensitivity for e-mail addresses

Hi We're having a small issue with e-mail case sensitivity. User j.sm...@blah.com works as long as the case exactly matches, attempting to reply to a case as j.sm...@blah.com causes the following message: RT could not load a valid user, and RT's configuration does not allowfor the creation of

Re: [rt-users] rt 3.8.4 case sensitivity for e-mail addresses

I've had a look through the wiki and the mail archives and drawn a blank. Does anybody know if there is a way to make RT not care about the case of the mail address Check again. It's nothing to do with the email address, but rather the collation set for your MySQL tables. Note that even with a

[rt-users] Custom Global Scrip Not Firing

Hi All, I'm a little stumped, I've created scrips before for other scenarios, but I created a simple global On Create scrip... and I can't see in the logs that it's even trying to use it when I create a ticket. Can anyone point me in the right direction...? -- Andy Speagle THE Student - UCATS

Re: [rt-users] list unprivileged users

Has someone a config option, or AddOn for RT 3.8.2 that would allow to list ALL existing (including unprivileged) users via the gui, The BecomeUser plugin will list all users, though it takes a while for the page to load http://search.cpan.org/~jpierce/RTx-BecomeUser/lib/RTx/BecomeUser.pm

[rt-users] Apache2::RequestIO::rflush: Connection reset by peer/Software caused connection abort

Has anyone seen these errors before? It's causing an http timeout from our monitoring system. Sep 18 04:02:13 sjspdsupport RT: Apache2::RequestIO::rflush: (104) Connection reset by peer at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 1020 (/usr/bin/webmux.pl:125) Sep 18

Re: [rt-users] list unprivileged users

The easiest way I know of is, at the bottom of the Configuration-Users page, check the 'Include disabled users in search box, and in the query box, just put a % (sql wild card).You should get a list of everyone there! -Original Message- From:

Re: [rt-users] Custom Global Scrip Not Firing

I ran into this the other day, too. The logs never showed my scrip firing (not even in debug), but, if I put a print in the definition, I could see my print statement in the logs For me, it turned out to be an error in the template that my scrip was calling. Fixed the template, and

Re: [rt-users] Custom Global Scrip Not Firing

On Fri, 2009-09-18 at 13:04 -0500, Lander, Scott wrote: I ran into this the other day, too. The logs never showed my scrip firing (not even in debug), but, if I put a print in the definition, I could see my print statement in the logs For me, it turned out to be an error in the

Re: [rt-users] list unprivileged users

On Fri, Sep 18, 2009 at 14:07, Lander, Scott slan...@hearstsc.com wrote: The easiest way I know of is, at the bottom of the Configuration-Users page, check the 'Include disabled users in search box, and in the query box, just put a %  (sql wild card).    You should get a list of everyone

Re: [rt-users] Apache2::RequestIO::rflush: Connection reset by peer/Software caused connection abort

This is now happening repeatedly. Everything I've read said that this is caused by someone hitting the stop button on the browser. However, this is directly correlated with Xymon checks, and I have a hard time believing that's the cause. I'd love to hear if anyone else has experienced this.

Re: [rt-users] AT 1.2.4b1 with RT 3.8.4 install fails Can't locate

Hi, I am finally back to working on this... but I am now trying to install AT 1.2.4b1 on RT 3.8.5 on a RHE Linux system. I am still having the failure, after modifying the /opt/rt3/local/lib/RTx/AssetTracker/System.pm file as suggested. I still fail. Do you have any other suggestions, esp.

[rt-users] Multiuser Approvals

I am looking to implement a change control process which will require the approval from any 2 of a group of 3 individuals in order to be completed. Seems there is a bunch of scrips out there which allow multistage serial approvals but nothing which requires X number of people in a certain