Jerrad Pierce a crit:
Do you know how I can give it for the rt staff users, like a kind of saved
search ?
Saved searches are for ticket builder, this is a user search.
They can either create a browser bookmark, or you could
add a link to it in the UI with a Tabs callback.
Hello,
I am making a script that does an auto-assignment based on the contents
of the email.
How can I check in a scrip whether a certain userid already exists?
kind regards,
--
Met vriendelijke groet,
ONVZ Zorgverzekeraar
Jeroen Baten
Stafmedewerker Automatisering
De Molen 66
Postbus 392
Hi all,
Upgrade of RT software is done without problems following the README
file.
But upgrading the MySQL Database makes one problem with importing the
SQL file generated by upgrade-mysql-schema.pl at point 6 in
UPGRADING.mysql. If I import the SQL file with
mysql -u root -p rt3 sql.queries
Hi list,
in the Ticket/Update view one can set a new owner and add a comment,
but the comment is added before the new owner is set.
Can I modify this behaviour? I want RT to first update the owner and
than set the comment and execute Scrips.
If this cannot be done with configuration or
Hello Torsten,
This happens when Name in the Users table contains duplicate values in
terms of case-sensetivity or incorrect UTF-8 data that gets converted
to empty string.
You either have two users with name 'Санкт-Петербург' spelled in
different case or this value is not UTF-8, but cp1251,
Hello Jeroen,
my $user = RT::User-new( $CurrentUser );
$user-Load( $user_id_or_name );
if ( $user-id ) {
... exists ...
} else {
... doesn't ...
}
Check more examples on wiki to figure out what is CurrentUser and look
at POD of RT::User to find more Load* methods.
2009/9/28 Jeroen Baten
On Fri, Sep 25, 2009 at 06:28:09PM -0700, Behzad Mahini wrote:
Here is what I received (and 12 matches with the id for my 'root')
[Sat Sep 26 01:25:15 2009] [warning]: 12 at ./replace_password.pl line
15. (./replace_password.pl:15)
[Sat Sep 26 01:25:15 2009] [warning]: 0That is already
None whatsoever. Everything was working fine prior to the ModifySelf
change of mine, and all I wanted to do was grant my users the
privilege to be able to change their own passwords, using:
Configuration Global User Rights user_xyz was Granted ModifySelf
-Behzad
On Sep 28, 2009,
On Mon, Sep 28, 2009 at 08:42:11AM -0700, Behzad Mahini wrote:
None whatsoever. Everything was working fine prior to the ModifySelf
change of mine, and all I wanted to do was grant my users the
privilege to be able to change their own passwords, using:
Configuration Global
Only the un-privilged ones.
-Behzad
On Sep 28, 2009, at 8:50 AM, Behzad Mahini wrote:
Only the un-privilged ones.
-Behzad
On Sep 28, 2009, at 8:44 AM, Jesse Vincent wrote:
On Mon, Sep 28, 2009 at 08:42:11AM -0700, Behzad Mahini wrote:
None whatsoever. Everything was working fine prior
My original line pointed only to the root install of RT: /u/rtweb/rt38/
lib in this case.
I also have a lot of plugins and this is the use lib line that was
needed to cover them all:
use lib qw(/usr/local/share/request-tracker3.8/lib
/usr/share/request-tracker3.8/lib);
That is for
I'm having trouble locating exactly how to do this, but I was looking
for a way to create a script (or process) to sent the resolved email
message which includes the original ticket content at the end of the
message.
I thought about modifying the current scrip since the 11 queues we have
all want
On Mon, Sep 28, 2009 at 09:53:54AM -0700, Allen wrote:
My original line pointed only to the root install of RT: /u/rtweb/rt38/
lib in this case.
I also have a lot of plugins and this is the use lib line that was
needed to cover them all:
use lib
What version of RT was validation rules for custom fields added?
I've done some googling, and I found that 3.8 definitely has the ability to
make fields manditory, as well as using regular expressions to validate the
data entered in them all done through the web interface.
I'm just curious
I would like to allow users to set the custom fields when only they file a
trouble ticket. Thereafter, only members of the Helpdesk group should be
allowed to alter the custom fields (eg, the user misidentified his
workstation's hardware). My Helpdesk queue follows the Yoyodyne example
from
Hi Ruslan,
This happens when Name in the Users table contains duplicate values in
terms of case-sensetivity or incorrect UTF-8 data that gets converted
to empty string.
You either have two users with name 'Санкт-Петербург'
spelled in
different case or this value is not UTF-8, but cp1251,
Torsten Olschewski wrote:
I'am not a MySQL guru. How can I find this users or how can I fix this
problem? There are about 30k users. Most of them from spam mail.
Try this MySQL query:
SELECT COUNT(*), id, Name, EmailAddress from Users GROUP BY EmailAddress
HAVING COUNT(*) 1 order by Name,
That seems to be as designed. At least, that's what I was told when I asked
this same question last year. Slightly annoying but you get used to it.
-Original Message-
From: Lander, Scott [mailto:slan...@hearstsc.com]
Sent: Monday, September 28, 2009 11:54 AM
To: Kimberly McKinnis;
Hmm in syslog, it logs the correct time:
Sep 28 14:46:18 MyHelpDesk RT: Ticket 327 created in queue 'Monitoring' by root
(/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:667)
While in the rt.log file it logs in UTC:
[Mon Sep 28 18:46:18 2009] [info]: Ticket 327 created in queue 'Monitoring' by
root
On Mon, Sep 28, 2009 at 02:01:40PM -0400, Mike Johnson wrote:
What version of RT was validation rules for custom fields added?
I've done some googling, and I found that 3.8 definitely has the ability
to make fields
manditory, as well as using regular expressions to validate the
All,
I am customizing RT to add an attribute to transactions that meet
certain criteria. The script below is meant to update all the existing
transactions but after a while the Mysal server goes away. Is there
anything obvious about the script causing this? Thanks!
#!/opt/perl/bin/perl
use
On Mon, Sep 28, 2009 at 03:23:53PM -0400, Todd Chapman wrote:
All,
I am customizing RT to add an attribute to transactions that meet
certain criteria. The script below is meant to update all the existing
transactions but after a while the Mysal server goes away. Is there
anything obvious
On Mon, Sep 28, 2009 at 08:52:35AM -0700, Behzad Mahini wrote:
Only the un-privilged ones.
I'm stumped. Without looking into your RT, I'm not sure what's going
wrong.
-Behzad
On Sep 28, 2009, at 8:50 AM, Behzad Mahini wrote:
Only the un-privilged ones.
-Behzad
On Sep 28, 2009, at
Todd,
Checking the MySQL logs would help. One MySQL configuration parameter
that seems to cause behavior of this type is the connection timeout,
maybe it should be larger or the behavior disabled? Just an idea.
Cheers,
Ken
On Mon, Sep 28, 2009 at 03:23:53PM -0400, Todd Chapman wrote:
All,
I
On Mon, Sep 28, 2009 at 3:32 PM, Jesse Vincent je...@bestpractical.com wrote:
On Mon, Sep 28, 2009 at 03:23:53PM -0400, Todd Chapman wrote:
All,
I am customizing RT to add an attribute to transactions that meet
certain criteria. The script below is meant to update all the existing
So in my situation, I have to do a re-installation of 3.8.4 (and RT-FM
RT-IR). Are the following steps in the sequence listed below
correct (if anything missing, please comment):
1) back up MySQL (mysqldump)
2) backup (copy) my existing RT_SiteConfig.pm -- to replace the one
that gets
I wanted to share with everyone something that I've been working on. It
is a short video. The concept behind the video was taking a popular pop
song, and rewriting the lyrics to be techy and a music video to go
along with :) As IT people, I think you can all appreciate it and
hopefully smile if
One of the managers here wants to rename the Nobody user to have a
different name.Can this be done without a code change?
(I'm leaving SVcolo on 9/30 so custom code fixes aren't a good idea
any more)
--
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and
On Mon, Sep 28, 2009 at 05:09:49PM -0700, Jo Rhett wrote:
One of the managers here wants to rename the Nobody user to have a
different name.Can this be done without a code change?
To a first sapproximation, no, you can't do that. It would take some
real work.
(I'm leaving SVcolo on
On Sep 28, 2009, at 6:29 PM, Jesse Vincent wrote:
On Mon, Sep 28, 2009 at 05:09:49PM -0700, Jo Rhett wrote:
One of the managers here wants to rename the Nobody user to have a
different name.Can this be done without a code change?
To a first sapproximation, no, you can't do that. It would
30 matches
Mail list logo
