I am on 3.82 and when some users cut/paste into a reply or comment the
history show lots of special characters
I cannot replicate this even when I try what they said they did.
Any ideas? I ignored the first ticket as oper error but I have gotten
a few more and from some folks who are good
On Fri, 2009-10-02 at 05:01 -0500, Joe Kirby wrote:
I am on 3.82 and when some users cut/paste into a reply or comment
the
history show lots of special characters
I cannot replicate this even when I try what they said they did.
Any ideas? I ignored the first ticket as oper error but I
Hi,
I'm currently preparing an upgrade from RT 2.0 to RT 3.8, and I'm
working through various problems with the rt2tort3 process (I'll
post some patches to other miscellaneous problems when I'm done).
Currently I'm noticing that each time a scrip (global or per-queue)
import is attempted by
On Fri, Oct 02, 2009 at 03:05:28PM +0100, Dominic Hargreaves wrote:
Hi,
I'm currently preparing an upgrade from RT 2.0 to RT 3.8, and I'm
working through various problems with the rt2tort3 process (I'll
post some patches to other miscellaneous problems when I'm done).
Currently I'm
On Thu, Oct 01, 2009 at 04:48:37PM -0400, Jason A. Smith wrote:
I am setting up a new RT server, version 3.8.5 and tried
RT-Extension-MergeUsers, version 0.03 available from CPAN.
It seems to work as expected, except for one problem. When viewing the
target user of the merge, I see a
I've looked extensively through the mailing list archives and searched
google but I feel like I have not found a definitive answer for what
it is I want to do.
We have an old instance of RT (2.0.14) that creates tickets when
customers send email and this has resulted in over 400,000 user
records
1. If an email is from an email address that matches an existing
user that exists in RT, a ticket is created with that user as the
requestor.
Out of the box.
2. If an email is from an email address that does not match any
user, a ticket is created with a special 'email user' as the
On Oct 1, 2009, at 5:19 PM, Kevin Falcone wrote:
On Thu, Oct 01, 2009 at 05:01:02PM -0700, Kai Lanz wrote:
Alias /NoAuth /usr/local/rt3/share/html/NoAuth
This prevents the mason dhandler from running and producing css
ScriptAlias /rt/ /usr/local/rt3/bin/mason_handler.fcgi/
I had to set
On Fri, Oct 2, 2009 at 1:10 PM, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
2. If an email is from an email address that does not match any
user, a ticket is created with a special 'email user' as the requestor
Doable with a custom Interface::Email extension
That's one of the
This morning, my production RT server pitched an error on a global scrip, then
the web UI would hung and not let anyone log in. Can anyone make anything of
this message? RT has been oddly flakey since our IT group moved it to a VM.
It's making me a bit nervous. It seems to have continued
Hi everyone,
I was wondering if anyone had come up with a mechanism to allow for a
user to submit an e-mail with foo subject line and have an RT scrip
return what the sender's open ticket(s) are. I looked through the
archives and the wiki and found some components (like the autoreply),
but can't
On Fri, Oct 2, 2009 at 6:20 PM, Dominic Hargreaves
dominic.hargrea...@oucs.ox.ac.uk wrote:
On Fri, Oct 02, 2009 at 03:05:28PM +0100, Dominic Hargreaves wrote:
Hi,
I'm currently preparing an upgrade from RT 2.0 to RT 3.8, and I'm
working through various problems with the rt2tort3 process (I'll
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