James Moseley wrote:
On Mon, Oct 12, 2009 at 12:19 AM, James Moseley
jmose...@corp.xanadoo.com mailto:jmose...@corp.xanadoo.com wrote:
That trailing slash has nothing to do with RT and is an
Apache/FastCGI deal. I've never bothered with figuring out why it
works that way.
Hello again,
back to this issue - it happened again.
Please give me directions on how to give you enough information to
analyse the problem...
Cut short: mails do arrive in the tracker, but are not displayed - no
error message (at least not where i could find it),
all I see in the tracker are
On 09/10/2009 19:36, Coco, Alex wrote:
Hello,
I've done my googling, digging through perldocs, the wiki, the list
archive, the RT Essentials book but haven't figured out how to do
this. I want to send auto-replies to all users when new tickets are
created except for a few specific users who
Hello All
Today I have upgraded to apache 2.2.14 which previously was 2.0.53 and was
working fine but after upgrading to apache and again installing Fastcgi
snap. I am not been able to start my RT application and when I have looked
at logs I get the following error ..
[Mon Oct 12
Hi,
I'm doing a tidy-up of our RT 3.6 database prior to an upgrade to 3.8,
and part of that is clearing out all the old dead users. I have a
regular job that uses RTx-Shredder to clean out deleted tickets, but
until recently I hadn't thought about users. As a result, I had about
20 users in a
I am trying to create a personal to-do list queue, as on page 113 of
the O'Reilly harrier book.
I have created a queue, and granted See Queue to the Everyone group.
Now ordinary users can see the queue in the New Ticket In drop-down
box at the top-right corner of the home pae, but they cannot
On Mon, Oct 12, 2009 at 10:00:09AM +0200, Bernhard wrote:
Hello again,
back to this issue - it happened again.
Please give me directions on how to give you enough information to
analyse the problem...
Cut short: mails do arrive in the tracker, but are not displayed - no
error message
Eric,
Have you selected that particular queue within the edit for that search?
Kenn
LBNL
On 10/12/2009 11:28 AM, Roode, Eric wrote:
I am trying to create a personal to-do list queue, as on page 113 of
the O'Reilly harrier book.
I have created a queue, and granted See Queue to the Everyone
On Monday, October 12, 2009, Ken Crocker wrote:
Eric,
Have you selected that particular queue within the edit for that
search?
Logged in as root, when I click on the Edit tab for Quick Search,
every queue is checked, including Personal To-do.
Logged in as an ordinary user, when I click
What privilege am I missing?
The fact that they're not supposed to be able to see the queue.
For privacy concerns, users should not be able to see the tickets
in a TODO queue.
--
Cambridge Energy Alliance: Save money. Save the planet.
___
Eric,
Perhaps there is a right at the Queue level that is suspending the
global one. I don't know if you grant rights to users or groups of users
or how you set up your hierarchy of rights. That would help.
Kenn
LBNL
On 10/12/2009 12:31 PM, Roode, Eric wrote:
On Monday, October 12, 2009,
Thanks Jerrad,
I read the wiki and some archives, but I did not find anything about this.
I'll try it.
2009/10/9 Jerrad Pierce jpie...@cambridgeenergyalliance.org
Is it possible to set more than one e-mail for an user?
Yes, read the archives! Search the wiki!
The MergeUsers extension will
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