Re: [rt-users] Sort dashboards in a custom or pre-defined order ?

On Wed, Oct 14, 2009 at 06:47:19PM -0400, David wrote: Hi, I've created several dashboards and I would like to sort them in a particular way (alphabetical or other). However, it seems that by default, they are sorted by creation (by their unique ID). there is no configuration for this,

[rt-users] Implementing approval before correspond event

Hi, we are setting up a system where we would like to be able to implement a process of approval from a supervisor before every correspond event initiated by ticket respondents. Would it be able to implement this with scrips and templates? Would it require more than that? Any suggestions? Thanks

Re: [rt-users] HTTPS - does it work - try again - SOLVED

Kevin Falcone wrote: On Wed, Oct 14, 2009 at 07:06:03AM +0100, Kevin Bailey wrote: support: support rt # support: support kbailey nstone gpeter rt: |/usr/bin/rt-mailgate --queue support --action correspond --url [1]http://cyclone.example.com/rt; in the aliases file. RT

[rt-users] Email body makes it to RT, but RT sends blank messages to watchers

I'm using 2.0.15. Before throwing me under the truck, please read since I suspect this doesn't have anything to do with the old version of RT. :) Recently, I often experience a situation with certain people when they email RT to create a ticket. The body of the message appears in the ticket

Re: [rt-users] shredder error

David, Some users may be referred to by transaction history of a ticket because they sent in corresponance or were the original requestor or owner. Those kind of relationships shouldn't be deleted because it will cause an error in yoiur history display. Kenn LBNL On 10/14/2009 4:57 PM,

Re: [rt-users] shredder error

On 15/10/2009 16:41, Ken Crocker wrote: Some users may be referred to by transaction history of a ticket because they sent in corresponance or were the original requestor or owner. Those kind of relationships shouldn't be deleted because it will cause an error in yoiur history display. Isn't

Re: [rt-users] shredder error

Howard, I thought the replace-relations was for links to other tickets. If it offers an opportunity to enter a replacement User ID, then I'm sure it's OK. Kenn LBNL On 10/15/2009 9:01 AM, Howard Jones wrote: On 15/10/2009 16:41, Ken Crocker wrote: Some users may be referred to by

Re: [rt-users] Sort dashboards in a custom or pre-defined order ?

On Thu, Oct 15, 2009 at 09:26:50AM +0200, Emmanuel Lacour wrote: On Wed, Oct 14, 2009 at 06:47:19PM -0400, David wrote: Hi, I've created several dashboards and I would like to sort them in a particular way (alphabetical or other). However, it seems that by default, they are sorted

[rt-users] Saved search based on group membership

Is there a way to create saved searches based on the group the requestor is in? I have a department with 50 people divided into a number of teams, each with a lead or a manager. At present, all tickets are created via email and go into the General queue. The help desk manager then assigns

[rt-users] User 'x...@someother_domain.com' could not be loaded in the mail gateway

All, I am having a problem where many of my users can not create tickets via email. In the log file, I see: User 'x...@someother_domain.com' could not be loaded in the mail gateway.All of these users have different email domains then the home office (mydomain.com) does, and I

Re: [rt-users] RT 3.8.5 : User logged out on 'simple search' or ticket creation.

Hi, Did you complete all the actions in UPGRADING.mysql? If not then this will cause the issue that you speak of. -- Regards, Aaron On Tue, Oct 6, 2009 at 5:18 AM, Bennett, Bevan (IS) bevan.benn...@ngc.comwrote: I'm trying to upgrade my installation to 3.8.5, but early testing showed a