Hi.
I've created additional functionality to the web interface, but to implement
it, I have to add one Javascript file to Ticket.html and register one function
to execute onload(). I've did it manually, but it seems to be an ugly hack.
How do I create an installable plugin to handle situation
Looking at RTx-EmailCompletion, they include extra Javascript with a
callback file:
local/plugins/RTx-EmailCompletion/html/Callbacks/RTx-EmailCompletion/Elements/Header/Head
That gets included in all headers.
--
Mathieu Longtin
1-514-803-8977
On Wed, Oct 20, 2010 at 3:57 AM, Vitaly
Hi All -
Looking to change the RTFM acronym to FAQ. I found the following article:
http://wiki.bestpractical.com/view/RenameRTFM
http://wiki.bestpractical.com/view/RenameRTFMbut don't quite know how to
go about executing it.
We are running RT 3.8.8 on Ubuntu 10.04.
Thanks!
Max
--
Max
I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was 3.6.7. I installed that version on the
new server and reimported the MySQL database, then upgraded RT to 3.8.8.
Everything seems to be working properly, I am able to login, create
and
I've looked into MailPlugins, but unless I'm reading the wrong section of the
documentation, they are for auth/authz aspects of mail, and not for rewriting
the content of the mail to, as I plan, remove redundant confidentiality
agreements and signatures.
I've been looking in RT::EmailParser
I have setup the approval work flow and it is working great expect for
one problem, when I am creating and ticket, I can see the approval
ticket in the links and I can open it too. The problem now is I can set
to 'Resolve' by clicking on the status links. Even though I am neither
the owner of
Hello All,
Just upgraded to 3.8.8 and it works great in Firefox, but the page load hangs
on background-gradient.png in Internet Explorer 8, if I reload the page it
comes up fine.
Anyone else seen this?
TIA,
Steve
I'm looking to tweak our internal RT process so that internal users can
'claim' a ticket directly from the e-mail notification, to avoid having
two people working on one issue (we have a group of people who are all
watchers on the General queue, and those people generally work from
their inbox).
Howard,
I'm looking to tweak our internal RT process so that internal users can
'claim' a ticket directly from the e-mail notification, to avoid having
two people working on one issue (we have a group of people who are all
watchers on the General queue, and those people generally work from
You may want to look into the commandbyemail plugin. We use it a lot. Watchers
just reply to the ticket and add:
Owner: j_harris
At the top and it changes the owner and notifies the watchers (and the
requestors).
Sent from blackberry
-Original Message-
From: Howard Jones
Sorry it took me so long to get back to this. This is almost exactly what I am
looking for. I would like what this provides, but be able to filter it down to
specific people. That way certain groups can see just the people in that
group, and not the entire system. I am looking specifically
Hi Josh,
On Wed, Oct 20, 2010 at 5:25 PM, Josh Narins jnar...@seniorbridge.com wrote:
I've looked into MailPlugins, but unless I'm reading the wrong section of the
documentation, they are for auth/authz aspects of mail, and not for rewriting
the content of the mail to, as I plan, remove
Hi folks
We are using RT internally for issue tracking, and starting to use it
for more workflow type things.
At the same time, I am thinking we might want to use it for customer
facing interfaces to bugs (ala web page). But we want to keep the
customer bits and the internal workflow
On 20 Oct 2010 14:23, Joe Landman wrote:
So if user j...@xyz.com wants to query the database, they can do it,
only for the support queue, but not for the other queues?
Yes, you want to grant rights at the queue-level rather than the global
system level. Go to Configuration Queues [Select a
Hello.
Get the following when running make install for Asset Tracker...
snip
Creating types...[Wed Oct 20 18:28:29 2010] [crit]: Can't locate object
method ACLEquivalenceObjects via package RTx::AssetTracker::System
at /apps/rt-3.8.8/lib/RT/Principal_Overlay.pm line 327, SCHEMA line
78.
Following the information found at
http://wiki.bestpractical.com/view/ApprovalCreation, I have a created a
queue called Password Resets and allow users to place tickets in that
queue. An approval request is created in the ___Approvals queue when a new
ticket is created in the Password Resets
Wait some days for New at.
Sent from my phone, sorry for all typo's.
Am 20.10.2010 um 21:02 schrieb Jeff Lucas jlu...@eagleinvsys.com:
Hello.
Get the following when running “make install” for Asset Tracker…
snip
Creating types...[Wed Oct 20 18:28:29 2010] [crit]: Can't
Jeff,
AT is currently undergoing development work to make it super easy to install
with RT 3.8 If you are interested in following developments you can track
the project in github.
http://github.com/chakatodd/rt-extension-assettracker
I'll be making a commit soon that should make it really easy
Joe,
Actually, you might want to grant some rights globally that you want all to
do and wouldn't affect Queue access, like ReplyToTicket and loading/saving
searches.
I have a guideline for rights that we use for just such a thing. If you're
interested, I'll send it to you.
Kenn
LBNL
On Wed, Oct
On 10/20/2010 07:12 PM, Kenneth Crocker wrote:
Joe,
Actually, you might want to grant some rights globally that you want all
to do and wouldn't affect Queue access, like ReplyToTicket and
loading/saving searches.
I have a guideline for rights that we use for just such a thing. If
you're
Hi. Upgrading from RT 3.8.2 to 3.8.8 on CentOS 5.5. Following the
README and the UPGRADING docs, I ran make upgrade which died with:
All dependencies have been found.
/opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc
make: /opt/local/bin/ginstall: Command not found
make: ***
Jason,
when we upgraded to 3.8.7 from 3.6.4 we noticed the Configuration settings
had some new ones and some changed format. Did you check those for email and
such?
Kenn
LBNL
On Wed, Oct 20, 2010 at 6:13 AM, Jason Brown
jason.br...@millbrookprinting.com wrote:
I recently had a server crash
Hello Aleksey,
On Thu, Oct 21, 2010 at 3:16 AM, Aleksey Tsalolikhin
atsaloli.t...@gmail.com wrote:
Hi. Upgrading from RT 3.8.2 to 3.8.8 on CentOS 5.5. Following the
README and the UPGRADING docs, I ran make upgrade which died with:
All dependencies have been found.
/opt/local/bin/ginstall
I tried the CloneQueues page on the wiki out on 3.8.8, which dies with an
error about needing a package declared explicitly when actually trying to admin
a queue.
Does anyone have a mod of this already that works in 3.8.x something, thereby
preventing me from re-inventing the wheel? Mine will
Hello Jason,
Have you checked apache logs? We don't know how logging is configured
in your RT instance.
On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown
jason.br...@millbrookprinting.com wrote:
I recently had a server crash and I am reinstalling RT from scratch, the
version that was installed was
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