[rt-users] Session created too late?

2010-11-23 Thread Ryszard Łach
Hi. Some of my users are reporting 'double login problem'. The sequence is: 1. A user with full-featured main page logs into RT; he enters username and password, submits 2. The users clicks some other link in not fully loaded/renderd page (returned after login form) - if someone has not too fast

Re: [rt-users] [fwd] Re: RT Mobile UI 0.99 (from: g.bo...@lboro.ac.uk)

2010-11-23 Thread G.Booth
On Mon, 22 Nov 2010 16:30:45 -0500 Jesse Vincent je...@bestpractical.com wrote: Garry, In our testing, this works fine. Perhaps you have the old version stuck in your Mason cache? Hi Jesse Ive purged the cache and still have the issue. Ive got a feeling its to do with the way we're doing

Re: [rt-users] [Rt-devel] The RT wiki is now on Wikia

2010-11-23 Thread Thomas Sibley
Please keep mail to the lists when replying. On 23 Nov 2010 04:43, Andy Jewell wrote: It's worth noting that the user-names and passwords have not been migrated so everyone will need to create a new account on wikia (I had thought they might have been, but I suppose it's a good way to clear

Re: [rt-users] Summary Searches

2010-11-23 Thread Jason Ledford
I have looked through the OwnerSummary and RequestorSummary and can’t figure out what I need. I am not well versed in perl either. I would like to do exactly what this plugin provides, except filter it by say group. I can create groups in RT and then I could create summary’s for each group.

Re: [rt-users] Revisiting CommandByMail problem

2010-11-23 Thread Kenneth Crocker
Kevin, I've never written a perl program in my life. I've coded a few scrips here and there. I apologize for not having done a better job of testing my problems earlier. They were all updates. I hadn't tried a fresh create at that time. When I create a new ticket via CommanbByMail, all commands

Re: [rt-users] Revisiting CommandByMail problem

2010-11-23 Thread Joe Harris
I believe this is the same issue I was having and it stemmed from there being colons in the same line with the command. i.e. Due: 2010-11-25 17:30:00 This command works both on update and create, but the mail server returns an error when updating: Extended mailgate error Failed command 'due:

Re: [rt-users] Revisiting CommandByMail problem

2010-11-23 Thread Kenneth Crocker
Joe, That is EXACTLY what I'm getting. Although I don't include a time portion, so the only colon that exists is right after the command. Kenn LBNL On Tue, Nov 23, 2010 at 9:44 AM, Joe Harris drey...@gmail.com wrote: I believe this is the same issue I was having and it stemmed from there

Re: [rt-users] RT 3.9.6 Search Features Missing.

2010-11-23 Thread Roman Steven
Hi Jesse, I followed Chris's advice and it works. R.S. On Mon, Nov 22, 2010 at 4:55 PM, Jesse Vincent je...@bestpractical.com wrote: On Mon, Nov 22, 2010 at 10:52:26PM +0100, Christian Loos wrote: I also noticed some menu items to disappear after trying the 3.9.6. The problem was, that I

Re: [rt-users] RT Chinese Characters?

2010-11-23 Thread Vick Khera
On Nov 23, 2010, at 3:37 PM, Vivian Lee wrote: I work with Brian at Trident Microsystems. The followings are the examples of our issues. Hopefully, with the screen shots you would be able to see the issues more clearly and could point us to the right direction to solve this issue.

Re: [rt-users] RT Chinese Characters?

2010-11-23 Thread Jesse Vincent
It sure looks like a bug - probably related to the encoding it's being sent in. http://issues.bestpractical.com/Ticket/Display.html?id=16079user=guestpass=guest I've dropped it into the bug tracker. Best, Jesse On Tue, Nov 23, 2010 at 12:37:19PM -0800, Vivian Lee wrote: Hi, I work

Re: [rt-users] RT Chinese Characters?

2010-11-23 Thread sunnavy
Hi vivian the charset of the email from outlook is set to gb2312, which only contains simplified chinese characters, if you want to use traditional chinese too, you need to set the outgoing charset to utf8 or at least gbk in outlook. best wishes sunnavy On 10-11-23 12:37, Vivian Lee wrote: Hi,