Dnia 2011-03-03, czw o godzinie 10:25 -0500, Jason Ledford pisze:
Did you configure the plugin to load and does RT show it being loaded, and
has apache been restarted? Here are my 2 config files, RT-authen first:
Thanks for the config files.
Plugin is configured to load, but RT doesn't show
Good morning
System: Linux Ubuntu Server 10.04
RT Version: 3.8.8 with modperl
I'm going to use some Solutions to clone or copy some Queues...
so the creation of new queues would be much easier.
Has someone any experience with tools which work well done?
best regards john
--
Dnia 2011-03-04, pią o godzinie 09:38 +0100, Robert Wysocki pisze:
Dnia 2011-03-03, czw o godzinie 10:25 -0500, Jason Ledford pisze:
Did you configure the plugin to load and does RT show it being loaded, and
has apache been restarted? Here are my 2 config files, RT-authen first:
Thanks
Hi,
User nobody been there for ages and only purpose of this user is to
be Owner of tickets that are no owned by a real person. And it's only
way RT core uses this user record.
On Fri, Mar 4, 2011 at 10:47 AM, john s. firesk...@gmx.de wrote:
What are you trying to gain from this change?
Search users for her email address .. Then edit the entry found for her details
giving her the appropriate rights, privilege etc. You will be able to change
the user name if you wish.
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
On Fri, Mar 4, 2011 at 11:48 AM, Robert Wysocki
robert.wyso...@contium.pl wrote:
Dnia 2011-03-04, pią o godzinie 09:38 +0100, Robert Wysocki pisze:
Dnia 2011-03-03, czw o godzinie 10:25 -0500, Jason Ledford pisze:
Did you configure the plugin to load and does RT show it being loaded, and
Hello,
RT owner recieves a mail based on 'Error to RT owner: public key' template.
I believe setting empty content in 'Error: public key' template would
disable emails to recipients.
On Thu, Mar 3, 2011 at 11:26 PM, christoph christ...@kluenter.de wrote:
Hi,
when trying to send an encrypted
Dnia 2011-03-04, pią o godzinie 14:24 +0300, Ruslan Zakirov pisze:
Only difference I see is in spaces and those spaces changes don't
change meaning. It was something else.
I am tottaly aware that both notations are OK (with enter after [ and
without it), but it was the only thing I've changed.
Hi,
Main type of links is type that is used to build main graph, only such
links are followed recursively. Once main graph is built by following
links of the main type then graph expanded with all additional types
for every node in the main graph.
Suggest clear wording if you have any.
On Thu,
Hi,
What you're describing is something you configured. It may be a global
scrip, it may be a queue specific scrip or it may be a hack in a template.
Email people recieve and that recorded in ticket's history has MessageId
header field that contains scrip id that generated notification. Decypher
Hi Ruslan,
* Am Fri, Mar 04, 2011 at 02:31:50PM +0300 , schrieb Ruslan Zakirov:
Hello,
RT owner recieves a mail based on 'Error to RT owner: public key' template.
I believe setting empty content in 'Error: public key' template would
disable emails to recipients.
I deleted the content of
On Thu, Mar 3, 2011 at 6:07 PM, Jason Ledford jledf...@biltmore.com wrote:
Yep, that did it.
As for the rest of my problem, is that a harmless error?
We opened /dev/null to protect FD #1, but descriptor #1 is already occupied
at /opt/rt3/bin/webmux.pl line 78. (/opt/rt3/bin/webmux.pl:78)
I
Hack lib/RT/Interface/Email.pm, just comment out the code.
On Fri, Mar 4, 2011 at 4:41 PM, Christoph Kluenter
christ...@kluenter.de wrote:
Hi Ruslan,
* Am Fri, Mar 04, 2011 at 02:31:50PM +0300 , schrieb Ruslan Zakirov:
Hello,
RT owner recieves a mail based on 'Error to RT owner: public key'
Hi all,
I was looking for a way to set up a global refresh interval for the
pages with tickets/searches and I found on the wiki that from version
3.8.3 I can setup
Set($HomepageRefreshInterval, 300);
Set($SearchResultsRefreshInterval, 20);
in RT_SiteConfig.pm.
However, even upon reloading
Kevin Falcone wrote:
On Thu, Mar 03, 2011 at 07:42:35AM -0800, Yan Seiner wrote:
I'm trying to come up with a search for my tickets with unread comments
and I'm failing
What I'd like to do is have a list of tickets that have been updated since
the last time I looked at them show up on
Back to the New Messages behavior - it doesn't do that. It says
No even if a new emailed comment appears. Is there a way to get
the behavior I want?
Are you the one updating the ticket? That isn't a valid test case.
But honestly, it sounds like you want to order by LastUpdated and show
Kevin Falcone wrote:
Back to the New Messages behavior - it doesn't do that. It says
No even if a new emailed comment appears. Is there a way to get
the behavior I want?
Are you the one updating the ticket? That isn't a valid test case.
The test case was a requester updating the
On Fri, Mar 04, 2011 at 06:41:16AM -0800, Yan Seiner wrote:
Kevin Falcone wrote:
Back to the New Messages behavior - it doesn't do that. It says
No even if a new emailed comment appears. Is there a way to get
the behavior I want?
Are you the one updating the ticket? That isn't a
On Fri, Mar 04, 2011 at 02:17:13PM +, Giuseppe Sollazzo wrote:
Hi all,
I was looking for a way to set up a global refresh interval for the
pages with tickets/searches and I found on the wiki that from
version 3.8.3 I can setup
Set($HomepageRefreshInterval, 300);
On 3/4/11 3:45 AM, john s. firesk...@gmx.de wrote:
Good morning
System: Linux Ubuntu Server 10.04
RT Version: 3.8.8 with modperl
I'm going to use some Solutions to clone or copy some Queues...
so the creation of new queues would be much easier.
Has someone any experience with tools which
On 04 Mar 2011 10:06, Michael Polivanov wrote:
We have now tested it without proxy: same result, same problem. Can
this be a FastCGI issue?
1) Can you send your entire Apache config (not just the RT vhost part)?
Private mail to me is fine if you don't want to share it with the list.
2) Start
Also, If I remember right, changes to RT_SiteConfig require an Apache
restart
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Friday, March 04, 2011 9:50 AM
To:
Yep, done that too to no luck.
Giuseppe
On 04/03/11 16:50, Lander, Scott wrote:
Also, If I remember right, changes to RT_SiteConfig require an Apache
restart
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On
Kevin Falcone wrote:
But honestly, it sounds like you want to order by LastUpdated and show
LastUpdatedBy so that you can tell if an external customer updated a
ticket.
For posterity, here's my solution. I split My tickets into two
searches; one for Newest tickets updated by me
Owner =
I have a new install of RT 3.8.9 running on SLES11, and I cannot get incoming
emails to update/create tickets. I'm using postfix for email routing.
Outgoing mail works (all mail routed to an Exchange smarthost). I put a debug
switch in my aliases file and the error generated by an incoming
Just a question... had the user authenticated at least once?
If they aren't in the db or imported from ldap, there's no mention of
them in the RT users db hence incoming e-mails can't create tickets.
Giuseppe
On 04/03/11 17:46, Brandon Olszewski wrote:
I have a new install of RT 3.8.9
On 04 Mar 2011 12:56, Giuseppe Sollazzo wrote:
Just a question... had the user authenticated at least once?
If they aren't in the db or imported from ldap, there's no mention of
them in the RT users db hence incoming e-mails can't create tickets.
That's not entirely correct. RT autocreates
Yes - the user has authenticated a number of times, and opened a ticket via the
web interface. I did verify that the proper email address was imported from AD
to the RT database.
From: Giuseppe Sollazzo [mailto:gsoll...@sgul.ac.uk]
Sent: Friday, March 04, 2011 11:57 AM
To: Brandon Olszewski
Right now our configuration limits who can own tickets in each queue.
It used to be a flatter configuration in which anyone could own a
ticket in any queue. This was cumbersome for more than one reason. It
meant every user was listed in the drop down for every queue. It also
made tracking work
On Fri, Mar 04, 2011 at 04:43:46PM -0500, Mathew Snyder wrote:
Right now our configuration limits who can own tickets in each queue.
It used to be a flatter configuration in which anyone could own a
ticket in any queue. This was cumbersome for more than one reason. It
meant every user was
Matthew,
Depending on how each ticket is normally assigned per Queue, you could do
something like this:
For each Queue involved;
1) Create a CF that is a Work-Type or Work-Category. Each Type/Category
is the kind of work that one person *usually* works on.
2) Create a scrip for that Queue that
Hello Matt,
Try attached patch.
On Thu, Mar 3, 2011 at 2:21 PM, Matt Stosic stosic.matt...@gmail.com wrote:
Hi,
I'm trying to subscribe to a Request Tracker iCal feed, but when I do, many
things show up on the calendar the day before they are due, rather than on
the day they are due.
I
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