Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

okay i'm gonna one step closer to finish ... i think so i had logged my ldap request on both sides server ( win2008 with perfmon) and client ( ubuntu with tcpdump) so the request still works but if i look closer to the log file from the server, there is an entry with ldap request from the cli

[rt-users] Rép. : Re: Users Handbook

Hi Kenn, Would I be able to have a copy of your handbook too? Best regards Horst >>> Le Mardi, 19. Avril 2011 à 23:09, Kenneth Crocker a écrit : Jason, Miachael, Yan, Kevin, Raed, Tyler & Drew, I will certainly mail each of you a copy of both the User's Guide as well as the Queue Admi

Re: [rt-users] can't locate XXX

On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson wrote: > When the apache error_log shows an error stating it can't locate a given .pm > file in @INC what are my steps to resolve this? > > Specifically, when I insert the line > > Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); > > into

[rt-users] How to configure automatic mail merge of same subject

Hi All, I have used RT 3.8.7 Ver. My concern is that how to configure automatic mail merge of same subject and how to configure when a user send a mail on ticketing system the system can not create a ticket against the user mail and some subject. -- Bijendera Kumar IT Team Travel Boutique Onli

Re: [rt-users] Users Handbook

Hi Ken, I'd love both the User and Admin if that's a possibility? Paul On 11-04-19 07:27 PM, Rocel M. Lacida wrote: Hello Ken, Good Day! Can I have a copy also. I really need to know more about RT. Thanks in Advance Rocel On 4/20/2011 6:29 AM, Kenneth Crocker wrote: 20/20, Sure. Kenn Cro

Re: [rt-users] Users Handbook

Hi Kenneth, I'd appreciated a copy of the guides as well. Regards, Graham From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: Wednesday, 20 April 2011 7:10 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-us

Re: [rt-users] "bouncing" a ticket out of RT

On Wed, Apr 20, 2011 at 12:40 AM, Chris Barnes wrote: > On 4/19/2011 3:36 PM, Albert Shih wrote: [snip] Hi, > I'm talking about bouncing a message AFTER it is in RT.  After all, there is > no way to determine which messages need to get bounced until a person looks > at it in RT.  Therefore, thi

Re: [rt-users] Users Handbook

Hello Ken, Good Day! Can I have a copy also. I really need to know more about RT. Thanks in Advance Rocel On 4/20/2011 6:29 AM, Kenneth Crocker wrote: 20/20, Sure. Kenn Crocker On Tue, Apr 19, 2011 at 2:47 PM, 20/20 Lab > wrote: Hate to feel like I'm jumping o

Re: [rt-users] Users Handbook

Hi Ken, I too would really love to get a copy of your two guides. They look excellent, and would be a godsend to me. All the Website operations at the Council on Foreign Relations in New York run via RT. Thanks much, Tom Davey On Tue, Apr 19, 2011 at 7:55 PM, Dustin Berube wrote: > Kenn > > Can

Re: [rt-users] Users Handbook

Kenn Can I get a copy as well? Thanks Dustin On Apr 19, 2011 7:50 PM, "Joanne Keown" wrote: > Hi Kenn, > Would I be able to have a copy of your handbook too? > > Kind regards > Jo > > Jo Keown, MBusAdmin(Mgt), PNA > IS Business Analyst > Colorado Group Ltd > 100 Melbourne Street > South Brisbane

Re: [rt-users] Users Handbook

Hi Kenn, Would I be able to have a copy of your handbook too? Kind regards Jo Jo Keown, MBusAdmin(Mgt), PNA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane QLD 4101 Ph:+61 7 3877 3399 Mobile: 0402 697 351 Email: joanne.ke...@coloradogroup.com.au

Re: [rt-users] Creating a custom correspdonence template

You might look at $UseFriendlyFrom in RT_Config.pm (of course changes should be made in RT_SiteConfig.pm) On Mon, Apr 18, 2011 at 6:29 PM, Brad Hughes < b...@staff.broadbandsolutions.com.au> wrote: > Hi List, > > We have just upgraded from RT 3.6.7 to 3.8.8. > > The first thing we noticed is that

Re: [rt-users] Users Handbook

20/20, Sure. Kenn Crocker On Tue, Apr 19, 2011 at 2:47 PM, 20/20 Lab wrote: > Hate to feel like I'm jumping on a bandwagon; but I would appreciate a > copy as well. > > -Matt > > > > On 04/19/2011 2:39 PM, Kenneth Crocker wrote: > > Asif, > > Sure. > > Kenn > > On Tue, Apr 19, 2011 at 2:21 PM

Re: [rt-users] Users Handbook

Asif, Sure. Kenn On Tue, Apr 19, 2011 at 2:21 PM, Asif Iqbal wrote: > I like to get a copy to if that is possible. > > > On Tue, Apr 19, 2011 at 5:09 PM, Kenneth Crocker > wrote: > > Jason, Miachael, Yan, Kevin, Raed, Tyler & Drew, > > > > I will certainly mail each of you a copy of both the

Re: [rt-users] Users Handbook

I like to get a copy to if that is possible. On Tue, Apr 19, 2011 at 5:09 PM, Kenneth Crocker wrote: > Jason, Miachael, Yan, Kevin, Raed, Tyler & Drew, > > I will certainly mail each of you a copy of both the User's Guide as well as > the Queue Admin Guide. You must keep in mind that this docume

Re: [rt-users] Users Handbook

Jason, Miachael, Yan, Kevin, Raed, Tyler & Drew, I will certainly mail each of you a copy of both the User's Guide as well as the Queue Admin Guide. You must keep in mind that this documentation is tailored towards the way we do things here at LBNL. We have over 100 Queues that are used to support

Re: [rt-users] "bouncing" a ticket out of RT

On 4/19/2011 3:36 PM, Albert Shih wrote: I'm not sure but I think you can do that through procmail, mean not directly use rt-mailgate but through a procmailrc call rt-mailgate just in case you want the mail, if it's spam just push to trash. ??? I don't think you understood what I was asking f

Re: [rt-users] "bouncing" a ticket out of RT

Le 18/04/2011 à 09:01:47-0500, Chris Barnes a écrit > This is a "I wish RT had this function" email. Can it go on the "wish > list" for the next version?:-) > > > > We use RT as a "computing help desk ticket system"- with a generic email > address for our entire group. This way users on

Re: [rt-users] attachment and This transaction appears to have no content

Hi Ruslan Zakirov. I did check today, there were text as well as attachments, and mail received to RT previlleged users as it is(text with attachments), but to non previleged users, text is stripped and only attachments are sent by RT (This transaction appears to have no content ) :( it is quite

Re: [rt-users] Users Handbook

Raed & Kevin, I'll have to send these to your individual email address as the User's list will stop it cause the attachments are so large. Kenn LBNL On Tue, Apr 19, 2011 at 9:48 AM, Kenneth Crocker wrote: > Raed, > > Absolutely! Right now I'm prepping it to remove any company info that > shoul

[rt-users] can't locate XXX

When the apache error_log shows an error stating it can't locate a given .pm file in @INC what are my steps to resolve this? Specifically, when I insert the line Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); into my site config, apache won't start up and complains it cannot find

Re: [rt-users] Users Handbook

Raed, Absolutely! Right now I'm prepping it to remove any company info that shouldn't go out. Both Guides should be ready by EOD. BTW, the guides are based on 3.8.7, including screen shots, etc. Kenn LBNL On Tue, Apr 19, 2011 at 9:33 AM, Raed El-Hames < raed.el-ha...@daisygroupplc.com> wrote:

Re: [rt-users] HTML Comments with RT REST Interface

On 04/17/2011 07:54 PM, Roman Plessl wrote: > Hi Everybody, > > I'm using the REST interface of a large RT 3.8.8 installation to > communicate and fill in data from a CRM tool. > > Is there a possibility to insert HTML comments instead of plain text > comments with this REST interface? > > Does

Re: [rt-users] Getting the page source code from a generated MASON-File

On 04/18/2011 08:58 AM, Wolfram Huettermann wrote: >use IO::File; >my $File = new IO::File">/var/tmp/bar$id.html"; >Abort("Could not open file!") unless $File; > $PageSource = $m->comp("/Ticket/foo.html", id => $id); You want $m->scomp. Thomas

[rt-users] External (non-LDAP/database) users management

Hi all, I'd like to hear some experiences about managing external users that are not in our Directory. Sometimes we have users who open support tickets by sending a mail with external (gmail/hotmail/...) e-mail addresses (e.g. if there are problems with their corporate e-mail). Now, assumin

Re: [rt-users] AutoCloseOnNagiosRecoveryMessage

Hi Kevin, thanks for the advise - I'll try this one although I'm wondering if it's stable enough? Thomas, oops, something must have gone wrong in the copy&paste. Thanks, Giuseppe On 15/04/11 17:25, Kevin Falcone wrote: On Fri, Apr 15, 2011 at 11:32:22AM -0400, Thomas Sibley wrote: On 04/15/

[rt-users] RE ExternalAuth vs HistoryFilter(or BriefHistory)

Hi, all plugins need to be int the same qw : Set(@Plugins,qw(RT::Authen::ExternalAuth RT::Extension::HistoryFilter)); that's it Raphaël Radek Svoboda Envoyé par : rt-users-boun...@lists.bestpractical.com 19/04/2011 10:14 A rt-users@lists.bestpractical.com cc Objet [rt-users] ExternalAut

[rt-users] ExternalAuth vs HistoryFilter(or BriefHistory)

Hi All, After installing HistoryFilter(or BriefHistory) to rt3.8.8 the plugin RT-Authen-ExternalAuth-0.08 stops work. I could login with local account, but login with ldap account is not possible. It looks, the plugin ExternalAuth is not initialized after start RT_SiteConfig.pm Set(@Plugins,

[rt-users] RE Creating a custom correspdonence template

hello, there's one simple thing you could do : in RT_SiteConfig.pm, change option UseFriendlyFromLine to 0 : Set($UseFriendlyFromLine, 0) so RT will send the email using the default queue's adress/name may it help Rapahël Brad Hughes Envoyé par : rt-users-boun...@lists.bestpractical.co

[rt-users] rt-mailgate and command by mail

Hi all I've exact same probleme as http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg08421.html Do you've any news idea ? Regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 8