Hello,
Look into logs for additional info about blank page.
You have several options:
* switch over fcgi
* figure out why modperl handler doesn't work
* find/write patch for RT that uses Env::C in Date.pm
On Fri, Apr 22, 2011 at 4:27 AM, Eli Guzman wrote:
> Original Message
> From: rt-
Original Message
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli
Guzman Sent: Wednesday, April 20, 2011 9:10 PM To: Ruslan Zakirov
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is a time zone user preference av
Turn your RT debug logging on and check that log to see what it's doing.
I believe the debug log shows you the actual LDAP call it's doing... then
you can verify what is failing based on that.
Good luck!
Mike.
On Thu, Apr 21, 2011 at 10:55 AM, john s. wrote:
>
>
> @Raphael
>
>
> so are you us
Todd,
I would also like to know, for sure, which one overrides the other. I would
assume that if I gave the "See/Modify" rights to a certain group, it would
ALWAYS be able to "see/Modify" the CF, regardless of Queue. However, If I
gave the "See/Modify" right to a group for a specific Queue, then f
On Thu, Apr 21, 2011 at 11:49:24AM -0400, Jeff Blaine wrote:
> Our RT-Extension-SpawnLinkedTicketInQueue 0.04 broke
> after the security patching our 3.8.7 instance with the
> 3.8.6 patch as directed by the README.
>
> We were getting 403 (Permission denied) when clicking
> "Create new child ticke
Heads-up
Our RT-Extension-SpawnLinkedTicketInQueue 0.04 broke
after the security patching our 3.8.7 instance with the
3.8.6 patch as directed by the README.
We were getting 403 (Permission denied) when clicking
"Create new child ticket in OtherQueue"
It *appears* the fix is setting the extensio
@Raphael
so are you using the good login on RT screen ?
Waht do you mean with an "good login"?
@Mike
Hello Mike
I have readed the 2 Articles and modified my config in such way ...
but the same error occurs ...
but i have found sth... on my AD, i 'll try to copy the infos which shoul
On Thu, Apr 21, 2011 at 01:44:51PM +0200, Radek Svoboda wrote:
> is possible to set $NotifyActor ONLY for selected queue ?
This isn't a core RT feature (there aren't really Queue preferences)
-kevin
pgppB6nlhQ5TA.pgp
Description: PGP signature
One thing that stands out in your config is your d_filter. I read on the RT
wiki somewhere that d_filter for an AD you needed to put what I have below:
'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)',
Read these 2 microsoft support KB to learn more on why
http://support.
reading your previous messages :
your RT log shows :...:: ( My_LDAP ) RT-USER User not found
>that mean your LDAP server is sending a response that the RT-USER is not
existing in his database
then you mention successfully : sudo ldapsearch -h xxx.xxx.local -D
"xxx\User" -w "password" -b "'dc
Hi All,
is possible to set $NotifyActor ONLY for selected queue ?
Thanks for reply
Radek
Hello Raphael
No nothing has changed at all... still the same error
sth. goes really wrong ... i have to track the issue in order to determine
the issue but i don't know how ..
any idea or a clue ?
Her is the tcpdumpo log:
13:27:25.872995 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [
hello,
i would say that as you have commented ou the EmailAdress in the attribute
match list, you need to remove the , (comma) after the Name attribute
I think i remember having some error similar ; the last parameter must NOT
have the comma, at the end of the line
so your config would look like
Is it clear what i want? No? okay i try to describe a litte bit more exaclty
as far as possible from myself
okay my ldapseach command which runs perfectly is:
sudo ldapsearch -h xxx.xxx.local -D "xxx\User" -w "password" -b "'dc=xxx,
dc=local" -s sub "sAMAccountName=USER"
So here are my RT
Le 19/04/2011 à 10:03:43+0200, Albert Shih a écrit
> Hi all
>
>
> I've exact same probleme as
>
>
> http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg08421.html
>
> Do you've any news idea ?
>
I don't fine a good solution, but find a «bad one» :
Change this in TakeAc
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