Re: [rt-users] Is a time zone user preference available?

2011-04-21 Thread Ruslan Zakirov
Hello, Look into logs for additional info about blank page. You have several options: * switch over fcgi * figure out why modperl handler doesn't work * find/write patch for RT that uses Env::C in Date.pm On Fri, Apr 22, 2011 at 4:27 AM, Eli Guzman wrote: > Original Message > From: rt-

Re: [rt-users] Is a time zone user preference available?

2011-04-21 Thread Eli Guzman
Original Message From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Eli Guzman Sent: Wednesday, April 20, 2011 9:10 PM To: Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Is a time zone user preference av

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread Mike Johnson
Turn your RT debug logging on and check that log to see what it's doing. I believe the debug log shows you the actual LDAP call it's doing... then you can verify what is failing based on that. Good luck! Mike. On Thu, Apr 21, 2011 at 10:55 AM, john s. wrote: > > > @Raphael > > > so are you us

Re: [rt-users] Why does SeeCustomField and ModifyCustomField show up in Queue group rights?

2011-04-21 Thread Kenneth Crocker
Todd, I would also like to know, for sure, which one overrides the other. I would assume that if I gave the "See/Modify" rights to a certain group, it would ALWAYS be able to "see/Modify" the CF, regardless of Queue. However, If I gave the "See/Modify" right to a group for a specific Queue, then f

Re: [rt-users] Oddity after security patches

2011-04-21 Thread Kevin Falcone
On Thu, Apr 21, 2011 at 11:49:24AM -0400, Jeff Blaine wrote: > Our RT-Extension-SpawnLinkedTicketInQueue 0.04 broke > after the security patching our 3.8.7 instance with the > 3.8.6 patch as directed by the README. > > We were getting 403 (Permission denied) when clicking > "Create new child ticke

[rt-users] Oddity after security patches

2011-04-21 Thread Jeff Blaine
Heads-up Our RT-Extension-SpawnLinkedTicketInQueue 0.04 broke after the security patching our 3.8.7 instance with the 3.8.6 patch as directed by the README. We were getting 403 (Permission denied) when clicking "Create new child ticket in OtherQueue" It *appears* the fix is setting the extensio

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread john s.
@Raphael so are you using the good login on RT screen ? Waht do you mean with an "good login"? @Mike Hello Mike I have readed the 2 Articles and modified my config in such way ... but the same error occurs ... but i have found sth... on my AD, i 'll try to copy the infos which shoul

Re: [rt-users] $NotifyActor for selected queue

2011-04-21 Thread Kevin Falcone
On Thu, Apr 21, 2011 at 01:44:51PM +0200, Radek Svoboda wrote: > is possible to set $NotifyActor ONLY for selected queue ? This isn't a core RT feature (there aren't really Queue preferences) -kevin pgppB6nlhQ5TA.pgp Description: PGP signature

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread Mike Johnson
One thing that stands out in your config is your d_filter. I read on the RT wiki somewhere that d_filter for an AD you needed to put what I have below: 'd_filter' => '(userAccountControl:1.2.840.113556.1.4.803:=2)', Read these 2 microsoft support KB to learn more on why http://support.

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread Raphaël MOUNEYRES
reading your previous messages : your RT log shows :...:: ( My_LDAP ) RT-USER User not found >that mean your LDAP server is sending a response that the RT-USER is not existing in his database then you mention successfully : sudo ldapsearch -h xxx.xxx.local -D "xxx\User" -w "password" -b "'dc

[rt-users] $NotifyActor for selected queue

2011-04-21 Thread Radek Svoboda
Hi All, is possible to set $NotifyActor ONLY for selected queue ? Thanks for reply Radek

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread john s.
Hello Raphael No nothing has changed at all... still the same error sth. goes really wrong ... i have to track the issue in order to determine the issue but i don't know how .. any idea or a clue ? Her is the tcpdumpo log: 13:27:25.872995 IP ubunturt3.52185 > xxx.xxx.local.ldap: Flags [

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread Raphaël MOUNEYRES
hello, i would say that as you have commented ou the EmailAdress in the attribute match list, you need to remove the , (comma) after the Name attribute I think i remember having some error similar ; the last parameter must NOT have the comma, at the end of the line so your config would look like

Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

2011-04-21 Thread john s.
Is it clear what i want? No? okay i try to describe a litte bit more exaclty as far as possible from myself okay my ldapseach command which runs perfectly is: sudo ldapsearch -h xxx.xxx.local -D "xxx\User" -w "password" -b "'dc=xxx, dc=local" -s sub "sAMAccountName=USER" So here are my RT

Re: [rt-users] rt-mailgate and command by mail

2011-04-21 Thread Albert Shih
Le 19/04/2011 à 10:03:43+0200, Albert Shih a écrit > Hi all > > > I've exact same probleme as > > > http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg08421.html > > Do you've any news idea ? > I don't fine a good solution, but find a «bad one» : Change this in TakeAc