On Monday 29 of August 2011, Alex Vandiver wrote:
Does that help to clarify the limitation?
Yes, it does. Thanks.
More questions follows. I see that sphinx is learning
only attachments with ContentType = 'text/plain' entries
which looks unfortunate since I have tons of html email.
Did
Hello everybody
if i create a ticket and bokkmark it, i can't unmark this one
why?
is it deliberately from the main bookmark concept on RT?
or is sth wrong with our RT-System ?
best regards
john s.
--
View this message in context:
We are running 3.8.8. We have some custom fields we would like to
auto-populate using scripts. Basically, like so:
customfield id = 1 - Client/Project
customfield id = 2 - Task/Code
In the create new ticket form, the data in Task/Code is dependent on
what is chosen in Client/Project. I cannot
I'm also getting this warning in RT 4.0.0 (an installation that has been
upgraded since 3.8.8). It shows a different file and line number though:
[warning]: Couldn't enable user 79 (/opt/rt4/sbin/../lib/RT/User.pm:1065)
The user is already privileged and was added via LDAP, which is consistent
On Sun, Aug 28, 2011 at 10:43:36AM +0300, Alex Rhys-Hurn wrote:
Hello everyone,
I am trying to install the captcha extention on RT 4.0.2.
I use these commands from the README file:
perl Makefile.PL
make
make install
But when I use the first command perl
On Mon, Aug 29, 2011 at 06:37:10AM -0400, Joe Harris wrote:
We are running 3.8.8. We have some custom fields we would like to
auto-populate using scripts. Basically, like so:
customfield id = 1 - Client/Project
customfield id = 2 - Task/Code
In the create new ticket form, the data in
On Mon, Aug 29, 2011 at 06:42:47AM -0700, boourns wrote:
I'm also getting this warning in RT 4.0.0 (an installation that has been
upgraded since 3.8.8). It shows a different file and line number though:
[warning]: Couldn't enable user 79 (/opt/rt4/sbin/../lib/RT/User.pm:1065)
The user
Great, thanks! Sorry for the late response.
On Fri, Aug 19, 2011 at 10:43:39AM -0400, Christopher Lasater wrote:
Hi,
I am trying to use a database created for me by the DBAs at
my company. I do
not have root privileges, just a regular username and password. I
On Mon, 2011-08-29 at 08:32 +0200, Arkadiusz Miskiewicz wrote:
Did indexing text/html and having html_strip=1 [1]
in sphinx produce any problems that caused only text/plain
to be choosen for indexation in rt-setup-fulltext-index?
With the caveats that you'll need additional html_strip=1
Hi everyone,
So I'm trying to build a search that I'll put on a dashboard and on my RT At
a Glance.
I want to have the Take button in it just like the 10 newest unowned
widget that is delivered with RT.
How do I do that in the query builder?
I know I can make the ticket id a link to take it...
Hey Mike,
You need to do it using the Advanced Edit and add the following
line, if its is not the last part you will need to add a comma at the end.
The main problem is that it will not work well with tickets already owned,
since you can not take an already taken ticket.
I am trying to make this work. I installed the latest version of
ExternalAuth. I am working with Request Tracker for the first time, just
upgraded from 3.8.7 to 4.0.1. There are a few things that I think are off
but I am not sure what the correct solution is.
1. I am not sure what to use for
Any feedback on this please?
Thanks,
Behzad
On Aug 25, 2011, at 1:48 PM, Behzad Mahini wrote:
Hi,
RT 3.6.7
OS: Linux
Purpose:
Using a Scrip, I am trying to set/assign Custom Fields (from a list of
pre-defined Custom Fields in Queue-A) to tickets being sent to Queue-A.
Still struggling with trying to get RT externally authenticating with my 2008
Active Directory.
I have been able to accomplish an ldapsearch with the following options
successfully:
ldapsearch -x -b dc=eiuad,dc=eiu,dc=edu -D CN=RT
Auth,OU=Sensitive,DC=eiuad,DC=eiu,DC=edu -h eiuad.eiu.edu -p
1. For group_attr, you want the term to be 'member'. That checks for
membership in the group.
2. For your base, you need to choose the next highest level of Active
Directory beyond where your users are stored. This means you need to
specify the OU where your users are, not just a random
Thank you for your response. So just to make sure I understand, if the users
I want to be able to authenticate in RT are not in the OU specified it will
not work? So I should move those users to whatever the OU is that I specify
in the base?
Andrew Wagner-4 wrote:
1. For group_attr, you want
Brian,
In my RT_SiteConfig.pm we use group_attr = 'member' rather than
memberOf. Might be worth a shot.
Andrew Wagner
Assistant Network Administrator
aawag...@wisc.edu
265-5710
Room 370B
Wisconsin Center for Education Research (WCER)
www.wcer.wisc.edu
On 8/29/2011 11:32 AM, Brian Murphy
Yes, Josh. That is correct. The ExternalAuthen checks all locations
for users under the base OU. Either change your specified base in
RT_SiteConfig.pm or move the users to the OU that you want RT to search.
Andrew Wagner
Assistant Network Administrator
aawag...@wisc.edu
265-5710
Room 370B
Thank you very much for your feedback. I really appreciate it.
Andrew Wagner-4 wrote:
Yes, Josh. That is correct. The ExternalAuthen checks all locations
for users under the base OU. Either change your specified base in
RT_SiteConfig.pm or move the users to the OU that you want RT to
Mike,
I think you have to do that through the advanced view. If you look at
the default unowned ticket search in advanced view. To do this, click
on Edit, then click on the link next to Edit the Predefined Search
Itself, then click on the advanced link. The Take feature should be
I think I am close now. I made those changes to the config. I am receiving an
error when I try to login with my AD credentials. The error is:
[Mon Aug 29 17:35:31 2011] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj : Cannot connect to
rt.mydomain.local
Dear Kevin,
Thank you for the fix. I can confirm that the compilation works perfectly.
The Extension is also working correctly.
Alex
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Monday, 29 August, 2011 4:57:20 PM
Enabled debugging and here is the output. I know I exist, I must have missed
something somewhere when configuring the authentication method. I will also
post my current RT_SiteConfig underneath the error log.
[Mon Aug 29 18:57:19 2011] [debug]: Attempting to use external auth service:
I believe that if you specify SSL, Authen-External will automatically
uses port 636 (LDAPS). TLS encryption uses 389. We used TLS as LDAPS
is no longer officially supported.
Is the user you are trying to authenticate with inside your base? Do
you have the correct domain controller
I'm trying to delete all tickets from a queue using ./rtx-shredder
--plugin Tickets=query, Queue = 'SpamQueue' --sqldump
/var/backups/deletedtickets.sql and am receiving this somewhat terse
error:
SQL dump file is '/var/backus/deletedtickets.sql'
Couldn't load plugin
Error: Plugin doesn't support
Hi All -
I have installed and been using RTx::EmailCompletion for quite sometime now.
One problem is; people can, and do, incorrectly enter e-mail addresses. Is
there a way to go through and remove all the mis-spelling/typos of all
e-mail addresses?
Thanks!
Max
--
Max McGrath
Asst. Network
On Mon, Aug 29, 2011 at 02:32:54PM -0500, Max McGrath wrote:
I have installed and been using RTx::EmailCompletion for quite sometime
now. One problem is;
people can, and do, incorrectly enter e-mail addresses. Is there a way to
go through and
remove all the mis-spelling/typos of
Perfect! Thanks!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Mon, Aug 29, 2011 at 2:43 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Aug 29, 2011 at 02:32:54PM -0500, Max McGrath wrote:
I have installed and been
I should have noticed this sooner - try specifying the full DN of your
rtauth user. That is,
CN=rtauth,OU=someOU,OU=anotherOU,DC=mine,DC=his,DC=hers,DC=com.
Andrew Wagner
Assistant Network Administrator
aawag...@wisc.edu
265-5710
Room 370B
Wisconsin Center for Education Research (WCER)
Below is the result:
[Mon Aug 29 20:04:21 2011] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
Andrew Wagner-4 wrote:
I should have noticed this
Solved, instead of searching of the full email address, changed it to find
part of the user's email address from the headers, and resolve if found.
On Mon, Aug 29, 2011 at 12:28 PM, Kevin Fox root@gmail.com wrote:
Hi All,
I am trying to get our old RT (3.4.5) to resolve tickets when a
Hi,
We did a RT 4.0.1 setup; created users, queues, tickets and SelfService
logins for unprivileged users went fine.
Used it for a couple of days ( did fine tuning, explored the front end ),
and did some customization to front end, and changed Web.pm to do a simple
change in the login mechanism.
Hello,
I want to customize the interface view of my RT-4.0.2 installation. I would
like to see all the metadata details side-by-side to the ticket details. That
means two columns. One is meta data details with the headings and the other one
is tickets details just like the one I have right
I think I have made some progress. Still receiving an error.
The error is:
[Mon Aug 29 23:15:41 2011] [debug]: Attempting to use external auth service:
Active_Directory
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Mon Aug 29 23:15:41 2011] [debug]: Calling
Josh,
I have been just barely following this thread, so please forgive me if I'm off
base here.
I think an issue is this:
'attr_match_list' = [ 'ExternalAuthId','EmailAddress' ],
And your LDAP is failing because:
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/E
On Mon, Aug 29, 2011 at 03:50:57PM -0800, James Zuelow wrote:
Josh,
I have been just barely following this thread, so please forgive me if I'm
off base here.
I think an issue is this:
'attr_match_list' = [ 'ExternalAuthId','EmailAddress' ],
attr_match_list is documented as
#
rt-server is choking on my images. Even the autohandler doesn't server
them properly.
Anyone know how to fix?
Thanks!
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA October 18 19, 2011
*
I'm getting started with RT 4.02. From the Best Practical site
(http://www.bestpractical.com/rt/extensions.html?J:V-region-extension-list.id=39)
it says that the quick delete extension is built into RT since 4.0. Does
that mean I don't need to invoke it from RT_SiteConfig.pm? I tried adding
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