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Hi there,
is there any extension allowing tickets to be printed in fully or
partially? Something generating like a printable version a' la
wikipedia.
Thanks,
Giuseppe
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Giuseppe Sollazzo
Senior Systems
I am autocreating users from apache client certificate authentication.
Everyone in my organization can access the site.
However, there is a problem. Let's say John has never logged into RT.
Then, he sends a mail to the system. An unprivileged account is created
for him. Afterwards, he logs
Hello,
I'm am working on upgrading from RT 3.6.4rc2 to RT 4.0.4.
I am having some difficulties with the sequence of instructions provided in
README, UPGRADING.mysql and version upgrades (UPGRADING-3.6, UPGRADING-3.8
and UPGRADING-4.0).
Even though I have MySQL version 4.1 but as I am running RT
On 11/18/2011 04:43 AM, Giuseppe Sollazzo wrote:
is there any extension allowing tickets to be printed in fully or
partially? Something generating like a printable version a' la
wikipedia.
We have a branch to improve the printing styles. It's not yet merged,
but you can see the changes here:
On Fri, Nov 18, 2011 at 7:15 PM, Thomas Sibley t...@bestpractical.com wrote:
On 11/18/2011 04:43 AM, Giuseppe Sollazzo wrote:
is there any extension allowing tickets to be printed in fully or
partially? Something generating like a printable version a' la
wikipedia.
We have a branch to
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On 18/11/11 15:47, Ruslan Zakirov wrote:
We have a branch to improve the printing styles. It's not yet
merged, but you can see the changes here:
https://github.com/bestpractical/rt/compare/4.0-trunk...4.0/refine-print-css
You could apply the
On Thu, Nov 17, 2011 at 01:31:17PM -0800, Jared Griffith wrote:
Apparently this isn't a bug, was wondering if any of you have run into the
following scenario:
I am trying to upgrade from version 3.6.11 to the most recent. When
running make
upgrade-database, it errors out with the
When a user leaves, we deactivate their RT account by removing ...be
granted rights as well as putting TERMINATED and the date in the
Comments field.
In RT 3.8, we used RTx::EmailCompletion and by removing user access
RT (or ...be granted rights - to be honest, I don't remember which)
it
On Fri, Nov 18, 2011 at 8:24 PM, Hersker, Steve shers...@tngus.com wrote:
When a user leaves, we “deactivate” their RT account by removing “…be
granted rights” as well as putting TERMINATED and the date in the Comments
field.
You should mark users as disabled. Even if you revoke rights they
On Wed, Nov 16, 2011 at 03:35:09PM -0700, Brent Wiese wrote:
I have scrips that will check the value of a custom field and perform
actions based on it.
But what I can't seem to figure out is how to show who made the custom
field change.
Specifically, I'm trying to compare who
On Thu, Nov 17, 2011 at 02:34:16PM -0500, Vance Walsh wrote:
Presently by default the nightly script runs to move items from any
stalled state to opn when
the Starts Date arrives.
Is there a way to also have the script clear the Starts field as well?
This sounds like a custom script
On Fri, Nov 18, 2011 at 10:23:01AM +, Eduardo Suarez-Santana wrote:
I am autocreating users from apache client certificate
authentication. Everyone in my organization can access the site.
However, there is a problem. Let's say John has never logged into
RT. Then, he sends a mail to the
On Fri, Nov 18, 2011 at 01:34:37PM +, Sean McDaid wrote:
Hello,
I'm am working on upgrading from RT 3.6.4rc2 to RT 4.0.4.
I am having some difficulties with the sequence of instructions provided in
README, UPGRADING.mysql and version upgrades (UPGRADING-3.6, UPGRADING-3.8
and
On Fri, Nov 18, 2011 at 03:57:34PM +, Giuseppe Sollazzo wrote:
My question was more about whether there are plans for an extension
allowing users to select dynamically what they want to print -
although the css is good enough for the moment
I'm not aware of a planned extension for this
On Fri, Nov 18, 2011 at 9:39 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Fri, Nov 18, 2011 at 03:57:34PM +, Giuseppe Sollazzo wrote:
My question was more about whether there are plans for an extension
allowing users to select dynamically what they want to print -
although the
Yeah, um, since I've been doing this for 11 years, I am pretty certain I
know where and what I granted privileges too. I did actually solve the
problem by making sure that the RT_SiteConfig.pm had the correct settings.
On Fri, Nov 18, 2011 at 8:06 AM, Kevin Falcone
On Fri, Nov 18, 2011 at 09:46:27AM -0800, Jared Griffith wrote:
Yeah, um, since I've been doing this for 11 years, I am pretty certain I
know where and what I
granted privileges too. I did actually solve the problem by making sure
that the
RT_SiteConfig.pm had the correct settings.
Here's the entire situation.
I have been tasked with migrating and upgrading our rt system to a new
system, complete with MySQL 5, CentOS 6, and all the latest and greatest.
At this point I have followed the README and the UPGRADING.mysql
documentation and followed everything there. When running
When we recently upgraded from 3.8.4 to 4.0.2 we also received:
[warning]: Couldn't set SortOrder: That is already the current value
(./etc/upgrade/3.8.8/content:32)
and
[warning]: Use of uninitialized value in string eq at
/home/jared/rt-4.0.4/sbin/../lib/RT/Template.pm
With these, our RT
On Fri, Nov 18, 2011 at 10:46:04AM -0800, Jared Griffith wrote:
Odd number of elements in anonymous hash at
/home/jared/rt-4.0.4/sbin/../lib/RT/Config.pm line
1071.
Use of uninitialized value $_[8] in anonymous hash ({}) at
/home/jared/rt-4.0.4/sbin/../lib/RT/Config.pm line 1071.
Can I use the same RT_SiteConfig.pm from the 3 install?
On Fri, Nov 18, 2011 at 11:03 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Fri, Nov 18, 2011 at 10:46:04AM -0800, Jared Griffith wrote:
Odd number of elements in anonymous hash at
/home/jared/rt-4.0.4/sbin/../lib/RT/Config.pm
On Fri, 2011-11-18 at 11:07 -0800, Jared Griffith wrote:
Can I use the same RT_SiteConfig.pm from the 3 install?
Yes, though you will want to skim through the new RT_Config.pm to ensure
that there are no new configuration variables that you should be
setting.
- Alex
RT Training
Knowledge that I'd like to document for the list. By trial and error, on Centos
5 I've found that you should use single quotes if your password contains
special characters such as '$'. Double-quotes didn't work. I also found (thx,
Google) that in Exchange 2007 plaintext password authentication
When a user leaves, we “deactivate” their RT account by removing “…be
granted rights” as well as putting TERMINATED and the date in the
Comments field.
You should mark users as disabled.
Do you mean uncheck Let this user access RT?
RT Training Sessions
I have switched over to the rt4 install that was not installed over rt3,
and I am still getting those errors when restarting apache with a so far,
slightly modified RT_SiteConfig.pm
On Fri, Nov 18, 2011 at 11:17 AM, Alex Vandiver ale...@bestpractical.comwrote:
On Fri, 2011-11-18 at 11:07 -0800,
On Fri, Nov 18, 2011 at 01:15:49PM -0800, Jared Griffith wrote:
I have switched over to the rt4 install that was not installed over rt3,
and I am still
getting those errors when restarting apache with a so far, slightly
modified RT_SiteConfig.pm
Show your apache config and the errors
I am running mod_perl 2. rt3 is not running. It's something from the old
RT_SiteConfig.pm. It's probably from some options that are not enabled or
are now deprecated. Once I just did that, I restarted the server and the
errors went away. So I guess the real answer is that you can use the
On Wed, Nov 16, 2011 at 03:35:09PM -0700, Brent Wiese wrote:
I have scrips that will check the value of a custom field and perform
actions based on it.
But what I can't seem to figure out is how to show who made the custom
field change.
Specifically, I'm trying to compare who
On Fri, Nov 18, 2011 at 04:03:49PM -0700, Brent Wiese wrote:
On Wed, Nov 16, 2011 at 03:35:09PM -0700, Brent Wiese wrote:
I have scrips that will check the value of a custom field and perform
actions based on it.
But what I can't seem to figure out is how to show who made the
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