I just ran into similar issue and it seems that:
return 1 unless $self->TransactionObj->Type eq ‘Take’;
does not work in RT 4.0.4. I checked the Transactions table in the database
and it looks like the type is inserted as "Set" when clicking the Take
button. I found a CustomConditionSnippet for T
Hello,
I am working through a scrip to change change the queue to the current
user's default queue setting on Take. I have everything working when
setting to a static queue string, but I can't seem to get the current
user's default queue value.
It seems like it would be something like:
$self->Tra
> On Wed, Jan 18, 2012 at 04:33:20PM -0700, Brent Wiese wrote:
> >My assumption is I would need to build a new template. What I
> can't figure out is the code
> >that goes in the template so the text I'm adding isn't just parsed
> as the message content
> >itself.
> >
>
> You may want
Ronald,
Did you try by adding 'resolved' as an active status?
Just a thought. Haven't checked it out, myself.
Kenn
On Wed, Jan 18, 2012 at 7:22 AM, Ronald J. Yacketta wrote:
> Hello all!
>
> I have been stumbling around trying to display 'resolved' status in
> Quicksearch, so far I have a copy
On Thu, Jan 19, 2012 at 01:54:45PM -0500, Ronald J. Yacketta wrote:
> On 9/12/2011 1:59 PM, Kevin Falcone wrote:
> >On Mon, Sep 12, 2011 at 10:50:05AM -0700, Shawn O'Connor wrote:
> >>I recently upgraded from RT 3.8.8 to RT 4.02. I'd like to use one of
> >>the new custom fields, "radio list" but I
On 01/19/2012 01:54 PM, Ronald J. Yacketta wrote:
> Sorry to breath life into this dead thread but I am having issues with
> Radio / Check lists.
>
> I have the following CF configured and it disables as a Multi Select Box.
Can you save the HTML from the CF modify page and send it to us?
What ar
On 01/19/2012 10:52 AM, Thomas Lau wrote:
> Correct me if I am wrong, but there is a mod which could modify the mail and
> turn to html. The problem is that when we upgrade RT it will be part of
> dependency to deal with in the future
This is a core RT feature, not a mod. See my answer to the
On 01/19/2012 10:42 AM, Philippe Fremy wrote:
> What is the status of support of HTML Emails with RT ?
>
> I noticed that they are properly received.
>
> However, I would like our support team to use HTML templates for
> automatic responses and also for comments/corresponds. It this supported
> ?
Correct me if I am wrong, but there is a mod which could modify the mail and
turn to html. The problem is that when we upgrade RT it will be part of
dependency to deal with in the future
--
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- Original Message -
From: rt-use
Hi,
What is the status of support of HTML Emails with RT ?
I noticed that they are properly received.
However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I could not find anything explicit in the documentatio
Thank you both.
"These are groupings of the _rights_ themselves, not
groupings of _things_ rights are granted to."
That was my major hang-up. I didn't really understand
what they were.
Ken,
We've been using RT 3.x for ~6 years now. This new
organizational UI element threw me off in 4.x.
On
Hi,
Steal first then assign. Search in archives for alternatives.
On Thu, Jan 19, 2012 at 17:11, declaya wrote:
>
> Hi all,
>
> I'm wondering how I can change the owner of already assigned tickets. If a
> normal user tries to do this, RT says:
> 'You can only reassign tickets that you own or tha
Hi all,
I'm wondering how I can change the owner of already assigned tickets. If a
normal user tries to do this, RT says:
'You can only reassign tickets that you own or that are unowned.'
I think this is okay, so I can avoid random assigning to someone else.
Now I tried to change the owner with
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