Re: [rt-users] Change owner of an assigned ticket?

2012-01-20 Thread declaya
Thanks Ruslan! I totally forgot about this function. I guess I'm just to nice to steal things. ;) You saved me before getting a lot of headaches, so thank you very much! Have a nice weekend! :) Ruslan Zakirov-2 wrote: Hi, Steal first then assign. Search in archives for alternatives.

Re: [rt-users] cannot get result of search Chinese character - centos 5.4

2012-01-20 Thread sunnavy
If you run RT with standalone server, is the problem still there? standalone server, I mean you start RT with something like `/path/to/rt/sbin/rt-server --port 8080` sunnavy On 11-12-29 08:53, nectar wrote: Sir, Looks like can search Chinese character when use Perl 5.10 instead of Perl

Re: [rt-users] new display types for select-value custom fields: dropdown, radio list, and checklist

2012-01-20 Thread Ronald J. Yacketta
On 1/19/2012 2:04 PM, Thomas Sibley wrote: On 01/19/2012 01:54 PM, Ronald J. Yacketta wrote: Sorry to breath life into this dead thread but I am having issues with Radio / Check lists. I have the following CF configured and it disables as a Multi Select Box. Can you save the HTML from the CF

Re: [rt-users] rt 4.0.4 scrip get current user default queue setting

2012-01-20 Thread Kevin Falcone
On Thu, Jan 19, 2012 at 09:48:13PM -0500, Jim Lesinski wrote: I am working through a scrip to change change the queue to the current user's default queue setting on Take. I have everything working when setting to a static queue string, but I can't seem to get the current user's

[rt-users] Editing Global Scrips

2012-01-20 Thread Witts J Mr
We are running RT 4.0.4 and I think we came across a bug today... When editing a Global Scrip through the menu route: Tools Configuration Global Scrips Select and then choosing a scrip to edit we get the following error: RT Error Queue 1 not found What I have managed to work out is that it

Re: [rt-users] Child or nested queues

2012-01-20 Thread k...@rice.edu
On Fri, Jan 20, 2012 at 09:52:18AM -0800, Yan Seiner wrote: Is it possible to have child or nested queues? We are tracking some large projects and it would be helpful to have nested queues where each major queue would have several child queues? For example, we have capital construction

[rt-users] Show Quoted Text

2012-01-20 Thread Scott Benson
Is there a way to expand ALL hidden quoted text? We just upgraded to RT4 and it is hiding a bunch of text on the screen based on how the line begins. If the line begins with a | or has a in it it marks it as quoted text. This is fine, except for the fact that I past mysql output into

Re: [rt-users] Child or nested queues

2012-01-20 Thread Yan Seiner
On Fri, January 20, 2012 11:08 am, k...@rice.edu wrote: I do not think that nested queues are supported. One way to handle it would be to have a base X, Y, and Z queues with a custom field defined to partition the tickets. Then use saved searches and dashboards to give you an effective

Re: [rt-users] Editing Global Scrips

2012-01-20 Thread Kevin Falcone
On Fri, Jan 20, 2012 at 06:00:28PM +, Witts J Mr wrote: We are running RT 4.0.4 and I think we came across a bug today... When editing a Global Scrip through the menu route: Tools Configuration Global Scrips Select and then choosing a scrip to edit we get the following error: RT

Re: [rt-users] Show Quoted Text

2012-01-20 Thread Kevin Falcone
On Fri, Jan 20, 2012 at 11:22:23AM -0800, Scott Benson wrote: Is there a way to expand ALL hidden quoted text? We just upgraded to RT4 and it is hiding a bunch of text on the screen based on how RT 4.0.3 and later have a Show all quoted text link -kevin the line begins. If the line begins

Re: [rt-users] rt-mailgate

2012-01-20 Thread Robert Nesius
I figured out a work around for this issue. I was suspicious that LWP::UserAgent could not reach the cert for the CA that signed the cert being presented by the web server. I learned there are some environment variables that I can leverage to influence where LWP::UserAgent looks even though it's

Re: [rt-users] Child or nested queues

2012-01-20 Thread Kevin Falcone
On Fri, Jan 20, 2012 at 11:30:12AM -0800, Yan Seiner wrote: On Fri, January 20, 2012 11:08 am, k...@rice.edu wrote: I do not think that nested queues are supported. One way to handle it would be to have a base X, Y, and Z queues with a custom field defined to partition the tickets.

[rt-users] two new themes for RT

2012-01-20 Thread BÁLINT Bekény
Hi list, One of my workmates made two themes for RT and he allows me to share these with you so I do it. :) Maybe someone also likes one of them. Our RT version is 3.8.11 but I think they fit on 4.0 as well. QUICK INSTALLATION (if your RT's path is /opt/rt3/): Download the attached

Re: [rt-users] two new themes for RT

2012-01-20 Thread Ruslan Zakirov
Hi, Can you share screenshots? I just want to take a look :) 2012/1/21 BÁLINT Bekény balint.bek...@docca.hu: Hi list, One of my workmates made two themes for RT and he allows me to share these with you so I do it. :) Maybe someone also likes one of them. Our RT version is 3.8.11 but I

Re: [rt-users] Show Quoted Text

2012-01-20 Thread Scott Benson
And, of course we're on 4.0.2 :p Thanks -- Scott Benson System Administrator | A1 Networks Voice: 707-703-1043 For support issues please email supp...@a-1networks.com or call 707-703-1050 On 1/20/12 11:37 AM, Kevin Falcone wrote: On Fri, Jan 20, 2012 at 11:22:23AM -0800, Scott Benson wrote: