Hello RT community,
I run RT 3.8.10 on a 6.0.1 Debian with Apache2.
I really new at RT and very bad with perl :-(
Our mail provider does not allow us to sent tar.gz files but some of
your customer sent .tar.gz files.
RT receive those attachments and try to send them to all AdminCCs. As
I am looking at rt-4.0.5 and it seems that you can tie a custom field into a
web service.
I created a PHP web form to try and drive requestors to put in the
proper information. What I provided was a drop down box to show
custom fields pulled from the RT database and then build a email to be
Hi Joe, that's good information but I am looking to be able to use the web
service to populate the autocomplete values for one specific RT CustomField
within RT. When you are setting up a custom field the screen even says that you
can use a web service to populate the field's values, but I am
Ahh. I see what you're asking now. Wish I could offer more.
Sent from my mobile device.
On Feb 6, 2012, at 7:34 AM, Jim Lesinski jim.lesin...@gmail.com wrote:
Hi Joe, that's good information but I am looking to be able to use the web
service to populate the autocomplete values for one
On Feb 6, 2012, at 7:34 AM, Jim Lesinskijim.lesin...@gmail.com
wrote:
Hi Joe, that's good information but I am looking to be able to use
the web service to populate the autocomplete values for one
specific RT CustomField within RT. When you are setting up a custom
field the screen even says
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hi there,
a colleague here has asked me a question I'm not totally sure about.
He asked: is there any way to highlight a ticket that has received a
reply, in any way other than adding the New field?
What he'd like is roughly a highlighting
My manager just mentioned he used the tool referenced here
http://requesttracker.wikia.com/wiki/OfflineEdits
before our upgrade to 4.0 and now can not find it. Has this tool been moved /
changed or is there a different permission set needed to use it?
---
Vance Walsh
Network and Systems
I have successfully installed RT4.0.5 and seems to be able to bring it up via
the web... I did receive a warning error message after reloading apache:
root@helpdesks:/etc/apache2/sites-available# /etc/init.d/apache2 reload
* Reloading web server config apache2
On Fri, Feb 03, 2012 at 11:17:18PM +, Howell, Van wrote:
I ran the install again, The version it put on is 0.09
FALCONE/RT-Authen-ExternalAuth-0.09.tar.gz
Not the new version. I still have the same problem
I shelled into CPAN
perl -MCPAN -e shell
then I ran
install
On Mon, Feb 06, 2012 at 02:53:32PM +, Giuseppe Sollazzo wrote:
a colleague here has asked me a question I'm not totally sure about.
He asked: is there any way to highlight a ticket that has received a
reply, in any way other than adding the New field?
What he'd like is roughly a
Hello all!
Prior to our 3.8.8 upgrade we were able to use /me | /selfservice as an
Alias to /SelfService in our rt.conf file. After upgrading I have been
unable to get rt.conf to honor /me as an Alias.
here is the meat of our rt.conf
VirtualHost rt.potsdam.edu:443
... SSL stuff ...
Alias /me
On Mon, Feb 06, 2012 at 11:32:47AM -0500, Jim Lesinski wrote:
There seems to be a lot of confusion about what I am asking. I am sorry if
I am not making
myself clear. Please check out the attached image which shows exactly what
I am looking at.
Maybe I am interpreting it wrong, but
On Mon, Feb 06, 2012 at 11:48:10AM -0500, Vance Walsh wrote:
My manager just mentioned he used the tool referenced here
http://requesttracker.wikia.com/wiki/OfflineEdits
before our upgrade to 4.0 and now can not find it. Has this tool been
moved / changed or is
there a different
On Mon, Feb 06, 2012 at 04:20:06PM -0500, Ronald J Yacketta wrote:
Prior to our 3.8.8 upgrade we were able to use /me | /selfservice as an
Alias to /SelfService in our rt.conf file. After upgrading I have been
unable to get rt.conf to honor /me as an Alias.
I know this isn't exactly the answer
I know this isn't exactly the answer to your question, but when users
log in to RT, they'll be directed to SelfService if they are
Unprivileged users. Are you trying to push Privileged users off to
SelfService, and if so, why not just make them Unprivileged?
/SelfService works flawlessly,
Thanks Kevin. I did in fact misinterpret the meaning of the field then as I
thought it meant to fill the drop down values from a web service. I didn't
realize it was referring to an iFrame.
On Mon, Feb 6, 2012 at 4:42 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Feb 06, 2012 at
I've noticed this in both IE and FireFox. I'm running 4.0.4.
When editing a ticket that has custom fields with validation (mandatory), some
of them display the Input must match... under the CF name, not the entry.
For example (hopefully this will format right on the listserv), if I have a
From the code of Plack::Handler::Apache2
if ($location eq '/') {
# Location / could be handled as a 'root' case where we make
# everything PATH_INFO and empty SCRIPT_NAME as in the PSGI spec
$env-{SCRIPT_NAME} = '';
} elsif ($path_info =~ s{^($location)/?}{/}) {
I know this isn't exactly the answer to your question, but when users
log in to RT, they'll be directed to SelfService if they are
Unprivileged users. Are you trying to push Privileged users off to
SelfService, and if so, why not just make them Unprivileged?
/SelfService works
Hi,
A screenshot would be helpful.
On Tue, Feb 7, 2012 at 02:46, Brent Wiese bwi...@elementps.com wrote:
I’ve noticed this in both IE and FireFox. I’m running 4.0.4.
When editing a ticket that has custom fields with validation (mandatory),
some of them display the “Input must match…” under
On Mon, Feb 06, 2012 at 05:38:23PM -0500, Ronald J Yacketta wrote:
I know this isn't exactly the answer to your question, but when users
log in to RT, they'll be directed to SelfService if they are
Unprivileged users. Are you trying to push Privileged users off to
SelfService, and if
http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail
On Mon, Feb 6, 2012 at 15:11, Jacques Foucry
jacques.fou...@novasparks.com wrote:
Hello RT community,
I run RT 3.8.10 on a 6.0.1 Debian with Apache2.
I really new at RT and very bad with perl :-(
Our mail provider does not allow
Sorry, wasn't sure if a screenshot would come through on the list.
Attached.
Brent Wiese
Direct Number: (480) 993-0788
Mobile Number: (480) 286-6557
-Original Message-
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Hi,
I have an old other ticketing system that I'd like to import data from into
RT.
I've read this Wiki page:
http://requesttracker.wikia.com/wiki/ManualApprovals
and I've also read this man page:
perldoc RT::Action::CreateTickets
And I get how to import the main ticket itself...but how can
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