Hi all,
I am running RT 4.0.10 oh a CentOS server (64bit).
I have set up full text search with mysql and sphinx 2.0.7.
I was able to search using the search tool from sphinx, but whenever I tried
a search in RT I got 0 results.
Looking in the RT log I found this error:
ERROR 1430: There was a
Hi all,
I am developping a dedicated interface for RT for a few years, accessing
the DB directly (postgresql only).
I am now rewriting the application completely because we are switching
to an assetized version of RT (AssetTracker module).
For many obvious reasons, I'd now like to do all
On 04/15/2013 06:23 PM, Jean-Christophe Boggio wrote:
1) Is it possible to use RT::* from outside ? Is there a
documentation somewhere with guidelines (like dealing with sessions)
or some examples ?
It certainly is, you just load them in a script. I've now written
scripts to do things like
Hi!
I am using shredder - objects plugin to remove a class (the one that is
assigned to article). What is the name of the argument for that ? I have
tried class and classes but it didn't work.
Thanks Kevin,
I can't click on that link when it pops up (although since I was using a
terminal I didn't realize it was a link to begin with), and using make
initialize-database tells me it can't connect, access denied for user root.
Is there anything else I'm missing?
Thanks!
On Fri, Apr 12,
Hi,
There is no suitable callbacks for this. You can search for Abort in
Ticket/Display.html and place a callback yourself just before abort calls.
Other way is to wrap Abort check caller with perl's caller function
(perldoc -f caller) and do redirect when it's Ticket/Display.html. To do
redirect
On Mon, Apr 15, 2013 at 3:20 PM, Alexander Kucheryuk
alex.kucher...@eltoma-offshore.com wrote:
Hi!
I am using shredder - objects plugin to remove a class (the one that is
assigned to article). What is the name of the argument for that ? I have
tried class and classes but it didn't work.
On Mon, Apr 15, 2013 at 2:23 PM, Jean-Christophe Boggio
rt-us...@thefreecat.org wrote:
Hi all,
I am developping a dedicated interface for RT for a few years, accessing
the DB directly (postgresql only).
I am now rewriting the application completely because we are switching to
an assetized
Hi,
It's good that you've figured out problem yourself. Your description is
complete enough to file a bug report, so it doesn't disappear in the
mailing list. Will you file a bug report?
On Mon, Apr 15, 2013 at 2:02 PM, Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Hi all,
I
Hello,
Looking in the RT log I found this error:
ERROR 1430: There was a problem processing the query on the foreign
data source.
Data source error: INTERNAL ERROR: 1st column must be bigint to accept
64-bit DOCID
The problem I think is not so much in RT as it is in Sphinx. When building
Hello,
Often a person or a group of people have several open tickets for different
things and from time to time they will reply to an incorrect one. I'd like
to have the option either to move or to copy such misdirected correspondence
into the right ticket. Moving seems like a bad idea, because
Ok just for anyone else looking for this. Here is what got what I wanted:
Subject: Re: {$Ticket-SubjectTag} {$Ticket-Subject}
stick that at the top of your template and it will add the Re: to your
subject as well keep everything as standard.
Cheers
Miles Scruggs
mi...@digitalphotobox.net
I would like to add a column of links. For instance the 10 highest priority
tickets I own section I would like to add a Resolve link that will resolve
the ticket. Just like the Take link takes the ticket from the 10 newest
unowned tickets.
Ideally I would like to make one column with a
Well it isn't 'all deleted tickets' but it is all tickets. I wanted 'all
open tickets', which seems like would be much more popular than all
tickets. Thanks for the heads up I have made the changes I needed, and now
I'm all rolling.
On Thu, Apr 11, 2013 at 7:47 AM, Kevin Falcone
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