Ok just for anyone else looking for this. Here is what got what I wanted:
Subject: Re: {$Ticket->SubjectTag} {$Ticket->Subject}stick that at the top of your template and it will add the "Re:" to your subject as well keep everything as standard. Cheers Miles Scruggs [email protected] On Apr 14, 2013, at 11:37 AM, Ruslan Zakirov <[email protected]> wrote: > Subject: ... { $Ticket->SubjectTag } ... > > > On Sat, Apr 13, 2013 at 8:30 PM, Miles Scruggs <[email protected]> > wrote: > Just hypothetically say everyone isn't a competent programmer. Imagine with > me, if you will. > > How would a person with that handicap go about using the subject tag method > to put a Re: out in front of the subject. > > Sent from my iPhone > > On Apr 13, 2013, at 3:12 AM, Ruslan Zakirov <[email protected]> wrote: > >> If you place tag yourself then rt wouldnt relocate it. In newer versions >> ticket object has SubjectTag method. If your version is old then you can >> grab code from repository - very simple code. >> Ruslan from phone. >> >> 13.04.2013 3:13 пользователь "Miles Scruggs" <[email protected]> >> написал: >> Anyone have any idea how this can be resolved? >> >> >> On Thu, Apr 11, 2013 at 5:44 AM, Miles Scruggs <[email protected]> >> wrote: >> Yes but what exactly do you change to get out front of the ticket number? >> >> Sent from my iPhone >> >> On Apr 11, 2013, at 2:06 AM, Ruslan Zakirov <[email protected]> wrote: >> >>> Just change AutoReply and Resolved template. >>> >>> >>> On Thu, Apr 11, 2013 at 7:11 AM, Miles Scruggs <[email protected]> >>> wrote: >>> Right now I'm trying to tweak out one last thing in RT. Basically every >>> email client/host has various parameters for determining if/how to thread >>> emails, so I'm fighting a spread out battle. What I'm up against now is >>> ensuring a "Re:" is put on the ***front**** of every subject sent out of RT >>> unless it is an original email to that contact. The two key places this >>> seems to be currently missing is the Auto Replies and resolving tickets. >>> >>> Any idea how I can get that little element cleaned up. >>> >>> Cheers >>> >>> Miles Scruggs >>> [email protected] >>> >>> >>> >>> >>> >>> >>> -- >>> Best regards, Ruslan. >> >> >> >> -- >> Cheers, >> >> Miles > > > > -- > Best regards, Ruslan.
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