Re: [rt-users] Change ticket status after elapsed time period

2013-05-07 Thread Ruslan Zakirov
On Tue, May 7, 2013 at 1:25 PM, kjcsb wrote: > I would like to configure RT to automatically change the status of a ticket > in certain cases. An example of this would be when a ticket is set to > "waiting on customer" response. After a certain period without a response > (ideally working days ra

Re: [rt-users] Writing a custom condition for a script

2013-05-07 Thread Ruslan Zakirov
On Tue, May 7, 2013 at 8:44 PM, Raymond Corbett < raymond.corb...@arcproductions.com> wrote: > I was reading over the Scripts section of RT Essentials. ** ** > > ** ** > > As stated $self -> TicketObj -> status eq ‘deleted’; > It should be Status not status. > Is true whenever the status is

[rt-users] Is the RTIR mailing list working properly?

2013-05-07 Thread Landon
Hello, I've sent two emails to the RTIR mailing list. Presumably one of them got through but the second one didn't. I got a message back saying the message has to be moderated because of it's size (I attached a screenshot) but that's the last I've heard. I've never had a reply from an email pos

Re: [rt-users] Problems with "Newest unowned" and queue permissions

2013-05-07 Thread Thomas Sibley
On 05/07/2013 05:48 AM, Ryan Whalen wrote: > I 'fixed' this by saving a search for unowned and new tickets AND in a > specific queue, naming them '10 newest unowned tickets in /queuename/. > Then saved the search to /group's/ saved searches. > > Then you need to give the AdminCCs instructions on

[rt-users] Writing a custom condition for a script

2013-05-07 Thread Raymond Corbett
I was reading over the Scripts section of RT Essentials. As stated $self -> TicketObj -> status eq 'deleted'; Is true whenever the status is changed to deleted. Can someone point me the correct direction with a code line that would say: if the value of CustomFiled "Retry" is 2 Thanks

Re: [rt-users] Problems with "Newest unowned" and queue permissions

2013-05-07 Thread Johan Sjöberg
> -Original Message- > From: k...@rice.edu [mailto:k...@rice.edu] > Sent: den 7 maj 2013 14:53 > To: Johan Sjöberg > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Problems with "Newest unowned" and queue > permissions > > On Tue, May 07, 2013 at 07:44:15AM +, Johan S

Re: [rt-users] Problems with "Newest unowned" and queue permissions

2013-05-07 Thread k...@rice.edu
On Tue, May 07, 2013 at 07:44:15AM +, Johan Sjöberg wrote: > Hi. > > We have a number of queues for different departments. I have created groups > for the staff and set these groups as Admin CC on their respective queues. > The problem I have is that the "NN newest unowned tickets" isn't wor

Re: [rt-users] Problems with "Newest unowned" and queue permissions

2013-05-07 Thread Ryan Whalen
I 'fixed' this by saving a search for unowned and new tickets AND in a specific queue, naming them '10 newest unowned tickets in *queuename*. Then saved the search to *group's* saved searches. Then you need to give the AdminCCs instructions on how to edit their RT at a glance page to remove the st

[rt-users] Change ticket status after elapsed time period

2013-05-07 Thread kjcsb
I would like to configure RT to automatically change the status of a ticket in certain cases. An example of this would be when a ticket is set to "waiting on customer" response. After a certain period without a response (ideally working days rather than calendar days) we would like to resolve the t

[rt-users] Problems with "Newest unowned" and queue permissions

2013-05-07 Thread Johan Sjöberg
Hi. We have a number of queues for different departments. I have created groups for the staff and set these groups as Admin CC on their respective queues. The problem I have is that the "NN newest unowned tickets" isn't working correctly. It seems to count tickets in queues that the user does n