Re: [rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section

2013-05-20 Thread Jim Berry
When editing the search, click Advanced, and add ,'__CustomField.{Org}__' to the end of the Format Then save the search with a new name, and use it instead of the original in the RT at a Glance -Original Message- From: rt-users-boun...@lists.bestpractical.com

[rt-users] Still having database problems - Getting bad - Can't add attachments

2013-05-20 Thread Cena, Stephen (ext. 300)
I'm still getting these errors when trying to attach large files (around 4MB) to tickets: [Mon May 20 13:52:12 2013] [warning]: RT::Handle=HASH(0xb62468c8) couldn't execute the query 'INSERT INTO Attachments (Subject, ContentType, Filename, Headers, MessageId, Creator, Parent, Created,

Re: [rt-users] Post upgrade 3.8.5 to 4.0.12 Global-RT At A Glance error

2013-05-20 Thread Pete Beebe
Frustratingly, I still can't reproduce the error locally on a handful of long-lived RT instances all of which have been upgraded through 4.0.12. Hi Thomas, Thank you for spending the time looking into this. Seeing as how my last step of laying down a new install base corrected the matter on

Re: [rt-users] ExtractCustomFields template and dropping errant HTML tags

2013-05-20 Thread Thomas Sibley
On 05/20/2013 02:53 PM, Lundberg, Emory wrote: Some additional information as I'm getting big blobs of text with markup in several fields on emails and forms that are submitted to my RT-4.0.10: 2013-05-20 21:37:32 The RT System itself - FQDN you've completed this

Re: [rt-users] Flaws on RT::Extension::RepeatTicket search

2013-05-20 Thread Thomas Lau
Hi Jim, How could you put a debug statement on the script? -Original Message- From: Jim Brandt [mailto:jbra...@bestpractical.com] Sent: Friday, May 17, 2013 8:47 PM To: Thomas Lau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search