Hi Jim, How could you put a debug statement on the script?
-----Original Message----- From: Jim Brandt [mailto:[email protected]] Sent: Friday, May 17, 2013 8:47 PM To: Thomas Lau Cc: [email protected] Subject: Re: [rt-users] Flaws on RT::Extension::RepeatTicket search > > I did and it did show up. But the problem is that field only appear > when ticket already repeat at least one time, am I correct? For > example, now I create a recurrent ticket same month and day in next > year, after 3 months and I did a search, OriginalTicket should not > create as it haven't been repeat, please clarify if something wrong in > my concept. Thanks. You're correct, the initial ticket doesn't record a link to itself which would allow you to search on it. To track down the repeating tickets that haven't repeated yet, look at the code in the rt-repeat-ticket script you schedule in cron. It looks for all tickets with attribute 'RepeatTicketSettings'. You could just put a debug statement in that script to print the ticket id of each ticket, then run the script. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
