Hello,
Currently we are utilizing some internal systems to lookup the Customer ID
and other data related to that customer to add to Incident Reports coming
into RT. Some organizations include a list of IP addresses or URLs related
to a specific type of Incident. Those IP addresses or URLs might
On Mon, Aug 26, 2013 at 07:30:08AM -0700, elifree wrote:
> I'm using RT 4.0.10 (on a test machine) and I'm testing the extension
> ExtractCustomFieldValues to insert a value to a custom field (Select type
> with a list of 4 values).
>
> The incoming mail contains the value :
>Type du ticket->I
Two thoughts:
1. At our site we have a cron job which checks for new tickets which have
been sitting around for N hours and don't have a future start date. If any are
found, an email goes out to the owner and her manager and the RT admin with a
ticket summary.This fails if all 3 are out,
Hi All,
I'm moving from RT3.6 -> RT4.0.17 and have decided to try going with
RT::Authen::ExternalAuth instead of an OverRide I wrote previously.
My system sets a cookie for all visitors, which is just a session ID (no
other information in the cookie - for security .. this is then linked to
the ac
Looking for a better way!
This is what I have done so far. I created the following Perl script which
connects to a foreign data to determine if there are any available agents login
to the phone system.
If there are agents to send messages to then run getmail to retrieve the
messages. It also
Hello,
I'm using RT 4.0.10 (on a test machine) and I'm testing the extension
ExtractCustomFieldValues to insert a value to a custom field (Select type
with a list of 4 values).
The incoming mail contains the value :
Type du ticket->Incident
the template contains :
Type du ticket|Body|Type
Am Mon, 26 Aug 2013 16:57:40 +0400
schrieb Ruslan Zakirov :
> On Thu, Aug 22, 2013 at 2:20 AM, Max McGrath
> wrote:
>
> > Hi all -
> >
> > Running RT 4.0.16. Was talking with a co-worker today about this.
> > I was wondering if there is anything that can be put in place
> > (easily) for when a
On Thu, Aug 22, 2013 at 2:20 AM, Max McGrath wrote:
> Hi all -
>
> Running RT 4.0.16. Was talking with a co-worker today about this. I was
> wondering if there is anything that can be put in place (easily) for when a
> person is out of the office for a long time.
>
> For instance , if a person
On Mon, Aug 26, 2013 at 6:56 AM, Justin Fenech <
justin.fen...@strategicdata.com.au> wrote:
> $cf->LoadByName(Name => $cf_name);
You didn't check that you actually loaded custom field:
unless ( $cf->id ) {
die "Couldn't load CF $cf_name";
}
--
Best regards, Ruslan.
Hi,
I've just installed MergeUsers for the first time to address the usual
"multiple email" problem, and I'm seeing a weird problem when trying to change
the ownership of a new ticket via the "Basics" properties page.
In order to test the MergeUsers functionality, I have added a new user to our
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