Hi Kevin,
Thanks so much, you are right. I changed the rt-mailgate entry in etc/aliases
to https:// . I am up and running again.
Thank you.
Regards,
Sakhi Hadebe
SANReN Engineer - CSIR Meraka Institute
Tel: +27 12 841 2308
Fax: +27 12 841 4223
http://www.sanren.ac.za
Kevin Falcone
Hi.
In our RT setup, a user chooses a value from a drop down list (a custom field
called ‘application’) to indicate what software they want help with when they
submit a new ticket.
I set up a scrip that checks the value of that custom field and moves the
ticket into the appropriate queue
ok, here's a smipplet of what I've got in RT_SiteConfig
Set($CorrespondAddress , 'trouble-ticket at imctv.com');
Set($CommentAddress , 'rt-comment at imctv.com');
Set($SMTPFrom , 'trouble-ticket at imctv.com');
Set($RTAddressRegexp ,
On Tue, Oct 22, 2013 at 08:33:52PM +0100, Esdras Neto wrote:
2013/10/22 Kevin Falcone falc...@bestpractical.com
On Fri, Oct 18, 2013 at 03:26:56PM +0100, Esdras Neto wrote:
Does anyone know a documentation that explains how to do that?
I'm trying to follow the wiki below but
Hello All,
I have a CF which is a dropdown and when selecting one of those
options I'd like to be presented a text box so the user can add one
value. Is there a way to do this or is it going to require something
custom?
thanks!
--
Later,
Darin
I have just upgraded an RT install to 4.2.0. We are experiencing a problem
where the ticket history is very slow. Everything else seems to load just
fine and the history will load in ~50-60 seconds. Also, if you go to the
same ticket in a short period of time, the history will load quickly
On Wed, 2013-10-23 at 12:14 -0400, Tod Detre wrote:
I have just upgraded an RT install to 4.2.0. We are experiencing a
problem where the ticket history is very slow. Everything else seems
to load just fine and the history will load in ~50-60 seconds. Also,
if you go to the same ticket in a
Mysql 5.5.23
On Wed, Oct 23, 2013 at 12:21 PM, Alex Vandiver ale...@bestpractical.comwrote:
On Wed, 2013-10-23 at 12:14 -0400, Tod Detre wrote:
I have just upgraded an RT install to 4.2.0. We are experiencing a
problem where the ticket history is very slow. Everything else seems
to load
On Wed, 2013-10-23 at 12:27 -0400, Tod Detre wrote:
Mysql 5.5.23
You'll want to turn on the MySQL slow query log to find what SQL queries
are taking overly long -- see
http://dev.mysql.com/doc/refman/5.5/en/slow-query-log.html for
instructions, but they mostly boil down to setting
We're having a small issue with our RT 4.0.18. Email seems to be flowing fine
to Requestors and the Owners. However on two occasions, a manager wanted to
include two other managers (neither of which have an account on this RT
server). So he added their email addresses as CC's. Neither manager
I've had the mysql slow log on, but it does not show any slow queries.
Another interesting point, the mobile site does not seem to have the same
problem.
On Wed, Oct 23, 2013 at 12:34 PM, Alex Vandiver ale...@bestpractical.comwrote:
On Wed, 2013-10-23 at 12:27 -0400, Tod Detre wrote:
Mysql
On Wed, 2013-10-23 at 13:47 -0400, Tod Detre wrote:
I've had the mysql slow log on, but it does not show any slow
queries.
That is surprising to me, as the symptoms of first load is slow,
successive ones are fast sounds like the MySQL query cache to me, as
I'm not aware of any other caching
On Tue, 2013-10-22 at 08:39 -0500, Max McGrath wrote:
If you look at the attached screenshot, I have tickets in all of my
queues. But on the right side, under Quick Search, it shows that all
of my tickets reside in the Other queue. Not sure what is wrong or
how to fix that. Any
Yes, it was an upgrade from 4.0.16. Under 4.0.16 all was fine and queue
numbers represented reality.
I was using a custom lifecycle under the actions. When things went to
resolved, I changed it from Comment to Respond.
--
Max McGrath
Network Administrator
Carthage College
262-552-5512
Is there a simple and easy way to update the privileged attribute of
mutliple RT users at once?
Thanks,
Len.
--
lenja...@jaffesystems.com 614-404-4214@lenjaffe
Software Engineer, Founder Volunteerable http://www.volunteerable..com/,
Host of Columbus Code Jam
using RT 4.0.17.
I want to write a csallback to fire from lib/RT/Interface/Web.pm line 709:
$m-callback( %$ARGS, CallbackName = 'ExternalAuthSuccessfulLogin',
CallbackPage = '/autohandler' );
Where to I need to place the callback file and what to I need to name it?
Are there any substantial
On 10/23/13 3:51 PM, Len Jaffe wrote:
using RT 4.0.17.
I want to write a csallback to fire from lib/RT/Interface/Web.pm line 709:
$m-callback( %$ARGS, CallbackName = 'ExternalAuthSuccessfulLogin',
CallbackPage = '/autohandler' );
Where to I need to place the callback file and what to I need
On Wed, Oct 23, 2013 at 2:25 PM, Alex Vandiver ale...@bestpractical.comwrote:
On Wed, 2013-10-23 at 13:47 -0400, Tod Detre wrote:
I've had the mysql slow log on, but it does not show any slow
queries.
That is surprising to me, as the symptoms of first load is slow,
successive ones are
Thank you.
That was the explanation I needed.
Len.
On Wed, Oct 23, 2013 at 4:11 PM, Jim Brandt jbra...@bestpractical.comwrote:
On 10/23/13 3:51 PM, Len Jaffe wrote:
using RT 4.0.17.
I want to write a csallback to fire from lib/RT/Interface/Web.pm line 709:
$m-callback( %$ARGS,
Stephen,
Did your notify scrip include others. Adding cc's requires that if they
are not listed in the ticket or queue as cc.
Kenn
Sent from my Windows Phone
--
From: Cena, Stephen (ext. 300) s...@qvii.com
Sent: 10/23/2013 9:49 AM
To:
This error in the Perl module Encode. With previous version 2.52 of Encode.pm
RT work without errors
--
View this message in context:
http://requesttracker.8502.n7.nabble.com/RT-4-2-Error-parse-scrip-with-non-latin-characters-tp8p55606.html
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