Re: [rt-users] RT-Extension-AceEditor

Hi Torsten, You're right, thanks for the feedback, I made a correction for the display order. Rémi 2014-12-11 8:12 GMT+01:00 Brumm, Torsten / Kuehne + Nagel / Ham GI-ID torsten.br...@kuehne-nagel.com: Hi Remi, nice work, love this, but the Custom Action Prep Code and Custom Condition are

Re: [rt-users] plugins link to module file, not package file

I don't think there's anything to misunderstand here any more. The gist of what Jo conveyed is basically this (and it's all verifiably conveyed in earlier messages): I have 20 years of experience with Perl and use CPAN fairly often, yet when I'm presented with a CPAN link to the main module of a

Re: [rt-users] Default Configuration RT

That's the correct utility for dropping a MySQL database, but not the correct command line arguments. A quick Google search for mysql drop database should help you achieve this: http://www.wikihow.com/Delete-a-MySQL-Database On 10 December 2014 at 23:36, Renato Gentil

[rt-users] How to delete a asset record from the Asset Tracker using shredder

Hi Team, I wanted the steps to delete a wrongly created asset from the Asset Tracker ( 1.02) Database in RT 4.2.9 I cannot find any write up apart from the delete section of the asset tracker extension documentation. -- *Shrikant Mhatre* *IOT InfraStructure Energy Services Ltd* Plot

[rt-users] REST and umlauts in Custom Field names

Hello, I'm trying to use REST to create tickets in a queue that uses Custom Fields. It works well for CFs without umlauts, but I couldn't find a way yet to fill the CF Größe. I'm sending the data with Python's urllib module, the request body looks like

Re: [rt-users] REST and umlauts in Custom Field names

Am 11.12.2014 um 15:31 schrieb Jasper Olbrich: Hello, I'm trying to use REST to create tickets in a queue that uses Custom Fields. It works well for CFs without umlauts, but I couldn't find a way yet to fill the CF Größe. I'm sending the data with Python's urllib module, the request body

Re: [rt-users] plugins link to module file, not package file

The levels of abuse and rudeness here are phenomenal. Alex has got his A-hole meter turned up to full strength. And if this list is moderated at all, I’m asking for Alex to be moderated. I’m filing a formal complaint with Best Practical over this. The funniest bit is that his instructions are

Re: [rt-users] plugins link to module file, not package file

Thought I'd chime in here. My background: I've been on this list for several months; I work at a site that's been using RT for several years -- I co-manage our installation; I joined the list because I needed to figure out a few things, and then stayed on it because it was low volume and

[rt-users] *Some* attachments not clickable links?

We're experiencing something odd. Some tickets are not allowing the attachments under Attachments to be clicked in any way. Just the base filename is displayed. Some (most) tickets work fine. Any ideas for which rabbit hole to head down in order to figure this out? RT 4.2.5

Re: [rt-users] plugins link to module file, not package file

On 12/11/2014 01:14 PM, Milt Epstein wrote: Thought I'd chime in here. [...] And I'm going to step in before this gets any further out of hand. The amount of high dudgeon in this thread is not acceptable. If it continues, I _will_ turn on list moderation. Don't make me turn this car around,

Re: [rt-users] plugins link to module file, not package file

I support the idea of switching to MetaCPAN, which seems to be in active development and seems to generally get a lot more right in terms of modern website development. Plus, Download links are on the left there instead of the right. We've established that this is important. ;) Since RT

Re: [rt-users] Outgoing email text of a closing incident

I'm not familiar with RTIR but for RT, this text would be in a template. Do templates exist with RTIR? On Mon, 8 Dec 2014 9:55 pm Tamás, Szép tamas.s...@govcert.hu wrote: No answers yet so it is still an open question. More precisely: where can I change the default outgoing email message

Re: [rt-users] Disable creation of tickets via email

I see that you want to still accept email replies, so disabling the email address is not suitable. You might be able to play with rights, e.g. disabling the Create Ticket right for the Everyone group, but RT might still link incoming ticket creation mail to a privileged user by looking at the

Re: [rt-users] *Some* attachments not clickable links?

Are you getting any strange output in RT's debug log when you display the ticket? Would you be willing to paste what HTML is being generated for the affected Attachments links? A quick look at the Ticket/Elements/ShowAttachments Mason component suggests that the links should always be clickable,

[rt-users] moderation and personal attacks

On Dec 11, 2014, at 11:26 AM, Alex Vandiver ale...@bestpractical.com wrote: And I'm going to step in before this gets any further out of hand. The amount of high dudgeon in this thread is not acceptable. If it continues, I _will_ turn on list moderation. Don't make me turn this car around,